BT In Touch 2000 manual Help and advice

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My BT In Touch Pendant does	The BT In Touch Pendant batteries
not work	need replacing

Help and advice

Check that you have successfully registered the BT In Touch Pendant and that your BT In Touch 2000 User Phone is properly installed with mains power, batteries and the telephone line is connected to the phone socket.

Check that the BT In Touch Pendant batteries are not low or dead - you may have to replace the BT In Touch Pendant (see next point).

The BT In Touch Pendant may not work in the particular place you are trying to use it. This may be because:

•You are too far from the BT In Touch 2000 User Phone - the maximum range in a clear line of sight, that is with no obstructions, is 50m.

•Another radio device near your home is interfering with your BT In Touch Pendant. For example a fire station very close to your home.

•Something is blocking the radio signal, such as unusually thick walls or garden obstructions like a shed or tree.

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If you see the ‘battery low’ indication on your BT In Touch Pendant (a triple flash when the Pendant button is pressed), then it is time to replace it. The batteries cannot be replaced, as the BT In Touch Pendant is a sealed unit. You will need to ring the BT In Touch Product Helpline on 0845 6011 406 or BT on Freefone 0800 800 150 to order a new BT In Touch Pendant.

Where do I get a replacement/ additional BT In Touch Pendant?

Ring the BT In Touch Product Helpline on 0845 6011 406 or BT on Freefone 0800 800

150to order a new or additional BT In Touch Pendant.

My BT In Touch 2000c Carer Phone

does not recognise when an emergency call has been made

BT In Touch relies on a Caller Display service. Check that you have successfully subscribed to a Caller Display network service, or that your network service provider has Caller Display and that they have successfully installed Caller Display onto your telephone line. Not all network service providers offer this service.

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Contents Service For Use With Caller DisplayPlease note Contents BT In Touch Welcome to the BT In Touch 2000 package This user guideEmergency contact numbers Welcome How the BT In Touch Package worksTouch 2000c Carer Phone Basic emergency sequence First emergencyis number calledIf the Carer’s number is engaged Using the Emergency buttonEasier to hear the call when in ‘handsfree’ Carer receives the callArrangement of support for the User Amplifying the User’s voiceWhat to do next When unpacking you should have UnpackingSafety instructions Welcome BT In Touch 2000 User Phone and In Touch Pendant When the phone has been wall Displays time and date, call information and User prompts Setting up your BT In Touch 2000 User Phone Plan where you will put your BT In Touch 2000 User PhoneSelect ringer tone Select ringer volumeConnect the telephone Line cord Connect the power cable Uncoil the pendant receiver aerial Positioning your BT In Touch User PhoneSetting time and date With Caller Display Setting time and date ManuallyIf you hear Please change batteries If you hear No mains powerIf you hear Telephone line disconnected Entering emergency contact Phone numbers Giving emergency status to numbers Phone number is now storedThese Quickdial memories now have emergency status Announced, e.g. Emergency status onOr Emergency status off. The display Changing Quickdial memory Numbers CallsAt a glance Registering your BT In Touch Pendants Testing the range of the BT In Touch PendantRegistering your BT In Touch Pendant Press and release the second Pendant buttonChanging the way you wear your BT In Touch Pendant BT In Touch PendantsBT In Touch Pendant is used for Purposes BT In Touch Pendant life Using the BT In Touch Pendant to Answer callsUsing 2 BT In Touch Pendants Registering your BT In Touch Pendants BT In Touch Pendant battery lowRegistering a replacement BT In Touch Pendant Emergency announcements Press and hold down the AnnouncePress and release the Announce Status announcementsAnnouncement is... and then the new personal message Emergency callWhat the User will hear during an Emergency call BT In Touch 2000 User Phone in an emergencyStarting an emergency call Cancelling an emergency call at BT In Touch 2000 User Phone Handsfree button BT In Touch 2000 User Phone in normal useMaking and receiving calls Using the Pendant button Using handsfreeUsing the Handsfree button Redial Calls button and Calls ListPress and hold down the Cancel Entry you wish to store, for exampleDirectory Using the R Recall buttonSecrecy Display shows the number of entries up to Low batteries Using your Cancel button to stop An emergency callNo mains power Telephone line disconnected Optional settings of the BT In Touch User PhoneEmergency cancel timer Voice promptsDisplay contrast control Follow the procedure below to restore the original settings User Phone & Pendant BT In Touch 2000c Carer Phone Button Press to dial a number shown in the display Setting up your BT In Touch 2000c Carer Phone Install or replace the batteriesConnect the telephone Line cord Connect the power cable Positioning your BT In Touch 2000c Carer PhonePress the button to set AM Press Store. The display then shows Display then showsEnter the phone number Press Store, the display shows Using the Divert button Press the Divert button twice BT In Touch 2000c Carer Phone in an emergency Answering an emergency callMaking a further call whilst Engaged on an emergency call Cancelling the flashing Emergency calls Returning home to a missed Emergency callBT In Touch 2000c Carer Phone in normal use Receiving a call from the UserTo answer a call in handsfree After first press To scroll through the Calls List, until Using the Quickdial memories Press and hold down the SecrecyDisplay shows the number To use your Cancel button Optional settings for the BT Touch 2000c Carer Phone Situation At the BT In Touch 2000 User Phone At the BT In Touch 5 is entered. do not do this YETAt the BT In Touch At the BT In Touch 2000c Code Testing the range of your BT In Touch PendantHelpful timer whilst testing your Pendant/Emergency button Incoming emergency call when you Are already on the line Double beep to confirmCarer Carer + Careline Careline Holiday Where you and family or friends are the CarersCarer option Emergency sequence for ‘Carer option’ What is a careline service provider? Carer + Careline optionEmergency sequence for ‘Carer + Careline’ option Careline option Careline Holiday optionBT In Touch 2000 User Phone makes call direct to Careline Carer emergency memo card BT In Touch 2000 packageSetting up support from a careline service provider See ‘Giving emergency status to numbers’, on Setting the Carer + Careline optionSetting the Careline option Setting the Careline Holiday option Press 8 then 0. The display shows Caller Display in an emergency BT Select ServicesCaller Display Call Diversion See page 54 ‘Using the Divert button’To switch Call Diversion on Caller Display with Calls ListCall Waiting Ring Back To set up Ring BackTo cancel Ring Back Three Way Calling Call ReturnDesk and wall-mounted phone positions RaisedWall-mounted Desk and wall-mounting Outside warranty MaintenanceWithin guarantee GeneralOrdering additional BT In Touch Pendants BT Line Priority Fault Repair Service for the User onlyBT Line Enhanced Maintenance Options for the Carer only No dial tone Help and adviceWhat is the 3-digit code to stop Emergency sequence? Replacing phone batteriesSpare batteries Battery/old BT In Touch Pendant DisposalWhere do I get a new line Extension socket? Damage liabilityWhat happens when I return home To a missed emergency call? Help and advice After mains power loss Number withheldTechnical specification For the complete BT In Touch 2000 packageBT In Touch 2000c Carer Phone Where to go for more information UK Association of Carelines Your local Citizens Advice BureauInformation on carelines Your local doctorIndex 105 106 107 Offices worldwide