BT In Touch 2000 manual Amplifying the User’s voice, What to do next

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During the emergency call, if there is a lot of background noise at the BT In Touch 2000 User Phone, the Carer can press the 9 button. This mutes the User’s voice so that only the Carer can be heard. The Carer can then calm the situation without any interference.

Amplifying the User’s voice

If the Carer is having difficulty in hearing the User, for example, if the User is some distance from their BT In Touch 2000 User Phone, the Carer may wish to amplify the User’s voice. This can be done by pressing the 7 button. The Carer can then hear the User more clearly, but the User will be unable to hear the Carer.

What to do next

Having assessed the situation, the Carer can decide on the best thing to do. If the Carer wishes to make another call immediately - for instance to the emergency services or a doctor

-the special features of the BT In Touch 2000c Carer Phone allow them to do so, even if the User has not replaced their handset.

The Carer can also remotely clear the BT In Touch 2000 User Phone and return it to an ‘idle’ state allowing the User to make further calls, by pressing 6 ✱ ✱.

Arrangement of support for the User

Up to 3 BT In Touch 2000c Carer Phones can be used to support one BT In Touch 2000 User Phone, and up to 3 BT In Touch 2000 User Phones can be supported by one BT In Touch 2000c Carer Phone. Also, up to 2 BT In Touch Pendants can be used with each BT In Touch 2000 User Phone.

Whichever Carer responds to the emergency call, the emergency code (5 5 5 ) will always remain the same.

If you would like to purchase additional BT In Touch Pendants, BT In Touch 2000 User Phones or BT In Touch 2000c Carer Phones, please call Freefone 0800 800 150.

Welcome

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Contents For Use With Caller Display ServicePlease note Contents BT In Touch This user guide Welcome to the BT In Touch 2000 package Welcome How the BT In Touch Package works Touch 2000c Carer Phone Emergency contact numbers First emergencyis number called Basic emergency sequenceEasier to hear the call when in ‘handsfree’ Using the Emergency buttonIf the Carer’s number is engaged Carer receives the callAmplifying the User’s voice What to do nextArrangement of support for the User Unpacking When unpacking you should haveSafety instructions Welcome BT In Touch 2000 User Phone and In Touch Pendant When the phone has been wall Displays time and date, call information and User prompts Plan where you will put your BT In Touch 2000 User Phone Setting up your BT In Touch 2000 User PhoneSelect ringer volume Connect the telephone Line cordSelect ringer tone Positioning your BT In Touch User Phone Connect the power cable Uncoil the pendant receiver aerialSetting time and date Manually Setting time and date With Caller DisplayIf you hear No mains power If you hear Telephone line disconnectedIf you hear Please change batteries Entering emergency contact Phone numbers Phone number is now stored Giving emergency status to numbersAnnounced, e.g. Emergency status on Or Emergency status off. The displayThese Quickdial memories now have emergency status Calls Changing Quickdial memory NumbersAt a glance Registering your BT In Touch Pendant Testing the range of the BT In Touch PendantRegistering your BT In Touch Pendants Press and release the second Pendant buttonBT In Touch Pendants BT In Touch Pendant is used for PurposesChanging the way you wear your BT In Touch Pendant Using the BT In Touch Pendant to Answer calls Using 2 BT In Touch PendantsBT In Touch Pendant life BT In Touch Pendant battery low Registering a replacement BT In Touch PendantRegistering your BT In Touch Pendants Press and hold down the Announce Emergency announcementsAnnouncement is... and then the new personal message Status announcementsPress and release the Announce Emergency callBT In Touch 2000 User Phone in an emergency Starting an emergency callWhat the User will hear during an Emergency call Cancelling an emergency call at BT In Touch 2000 User Phone BT In Touch 2000 User Phone in normal use Making and receiving callsHandsfree button Using handsfree Using the Handsfree buttonUsing the Pendant button Calls button and Calls List RedialEntry you wish to store, for example Press and hold down the CancelUsing the R Recall button SecrecyDirectory Display shows the number of entries up to Using your Cancel button to stop An emergency call No mains powerLow batteries Emergency cancel timer Optional settings of the BT In Touch User PhoneTelephone line disconnected Voice promptsDisplay contrast control Follow the procedure below to restore the original settings User Phone & Pendant BT In Touch 2000c Carer Phone Button Press to dial a number shown in the display Install or replace the batteries Setting up your BT In Touch 2000c Carer PhoneConnect the telephone Line cord Positioning your BT In Touch 2000c Carer Phone Connect the power cablePress the button to set AM Display then shows Enter the phone numberPress Store. The display then shows Press Store, the display shows Using the Divert button Press the Divert button twice Answering an emergency call BT In Touch 2000c Carer Phone in an emergencyMaking a further call whilst Engaged on an emergency call Returning home to a missed Emergency call Cancelling the flashing Emergency callsReceiving a call from the User BT In Touch 2000c Carer Phone in normal useTo answer a call in handsfree After first press To scroll through the Calls List, until Press and hold down the Secrecy Using the Quickdial memoriesDisplay shows the number To use your Cancel button Optional settings for the BT Touch 2000c Carer Phone Situation At the BT In Touch 2000 User Phone 5 is entered. do not do this YET At the BT In TouchAt the BT In Touch At the BT In Touch 2000c Testing the range of your BT In Touch Pendant Helpful timer whilst testing your Pendant/Emergency buttonCode Double beep to confirm Incoming emergency call when you Are already on the lineWhere you and family or friends are the Carers Carer optionCarer Carer + Careline Careline Holiday Emergency sequence for ‘Carer option’ Carer + Careline option What is a careline service provider?Emergency sequence for ‘Carer + Careline’ option Careline Holiday option Careline optionBT In Touch 2000 User Phone makes call direct to Careline BT In Touch 2000 package Carer emergency memo cardSetting up support from a careline service provider Setting the Carer + Careline option Setting the Careline optionSee ‘Giving emergency status to numbers’, on Setting the Careline Holiday option Press 8 then 0. The display shows BT Select Services Caller DisplayCaller Display in an emergency To switch Call Diversion on See page 54 ‘Using the Divert button’Call Diversion Caller Display with Calls ListCall Waiting To set up Ring Back To cancel Ring BackRing Back Call Return Three Way CallingRaised Desk and wall-mounted phone positionsWall-mounted Desk and wall-mounting Within guarantee MaintenanceOutside warranty GeneralBT Line Priority Fault Repair Service for the User only BT Line Enhanced Maintenance Options for the Carer onlyOrdering additional BT In Touch Pendants What is the 3-digit code to stop Emergency sequence? Help and adviceNo dial tone Replacing phone batteriesWhere do I get a new line Extension socket? Battery/old BT In Touch Pendant DisposalSpare batteries Damage liabilityWhat happens when I return home To a missed emergency call? Help and advice Number withheld After mains power lossFor the complete BT In Touch 2000 package Technical specificationBT In Touch 2000c Carer Phone Where to go for more information Information on carelines Your local Citizens Advice BureauUK Association of Carelines Your local doctorIndex 105 106 107 Offices worldwide