BT In Touch 2000 manual Careline option, Careline Holiday option

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4 Carer options

3. Careline option*

Where the careline service provider answers all emergency calls

If you wish, you can choose to use a careline service provider as your only contact number in an emergency. You may choose to do this at any time, even if you have previously been using the Carer, or Carer + Careline options.

If you have chosen to switch from either of these options to full-time careline support, you need only call one of the careline numbers (see page 103). They will be able to program your existing BT In Touch 2000 User Phone to operate with full-time careline support.

When subscribing to full-time Careline options, any emergency will be dealt with by a 24-hour careline.

*Careline service provider

The Emergency button (Phone/Pendant) provides personal contact with the careline operators. They will then get in touch with the appropriate nominated Carers or, if necessary, the emergency services.

With the Careline option, the 3 Quickdial memory buttons can be used as normal (non-emergency) Quickdial memory numbers.

4. Careline Holiday option*

Where the careline service provider answers all emergency calls while you are away

This option is the same as the Careline option but is set for a temporary period only.

This enables the Carer(s) to take a holiday or a break from their responsibility as Carer contact(s), with the reassurance that the User is in safe hands.

The Carer will need to agree the period of cover with the careline service provider.

*Careline service provider

*This option requires subscription to a careline service provider - not BT.

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Contents Service For Use With Caller DisplayPlease note Contents BT In Touch Welcome to the BT In Touch 2000 package This user guideWelcome How the BT In Touch Package works Touch 2000c Carer PhoneEmergency contact numbers Basic emergency sequence First emergencyis number calledIf the Carer’s number is engaged Using the Emergency buttonEasier to hear the call when in ‘handsfree’ Carer receives the callAmplifying the User’s voice What to do nextArrangement of support for the User When unpacking you should have UnpackingSafety instructions Welcome BT In Touch 2000 User Phone and In Touch Pendant When the phone has been wall Displays time and date, call information and User prompts Setting up your BT In Touch 2000 User Phone Plan where you will put your BT In Touch 2000 User PhoneSelect ringer volume Connect the telephone Line cordSelect ringer tone Connect the power cable Uncoil the pendant receiver aerial Positioning your BT In Touch User PhoneSetting time and date With Caller Display Setting time and date ManuallyIf you hear No mains power If you hear Telephone line disconnectedIf you hear Please change batteries Entering emergency contact Phone numbers Giving emergency status to numbers Phone number is now storedAnnounced, e.g. Emergency status on Or Emergency status off. The displayThese Quickdial memories now have emergency status Changing Quickdial memory Numbers CallsAt a glance Registering your BT In Touch Pendants Testing the range of the BT In Touch PendantRegistering your BT In Touch Pendant Press and release the second Pendant buttonBT In Touch Pendants BT In Touch Pendant is used for PurposesChanging the way you wear your BT In Touch Pendant Using the BT In Touch Pendant to Answer calls Using 2 BT In Touch PendantsBT In Touch Pendant life BT In Touch Pendant battery low Registering a replacement BT In Touch PendantRegistering your BT In Touch Pendants Emergency announcements Press and hold down the AnnouncePress and release the Announce Status announcementsAnnouncement is... and then the new personal message Emergency callBT In Touch 2000 User Phone in an emergency Starting an emergency callWhat the User will hear during an Emergency call Cancelling an emergency call at BT In Touch 2000 User Phone BT In Touch 2000 User Phone in normal use Making and receiving callsHandsfree button Using handsfree Using the Handsfree buttonUsing the Pendant button Redial Calls button and Calls ListPress and hold down the Cancel Entry you wish to store, for exampleUsing the R Recall button SecrecyDirectory Display shows the number of entries up to Using your Cancel button to stop An emergency call No mains powerLow batteries Telephone line disconnected Optional settings of the BT In Touch User PhoneEmergency cancel timer Voice promptsDisplay contrast control Follow the procedure below to restore the original settings User Phone & Pendant BT In Touch 2000c Carer Phone Button Press to dial a number shown in the display Setting up your BT In Touch 2000c Carer Phone Install or replace the batteriesConnect the telephone Line cord Connect the power cable Positioning your BT In Touch 2000c Carer PhonePress the button to set AM Display then shows Enter the phone numberPress Store. The display then shows Press Store, the display shows Using the Divert button Press the Divert button twice BT In Touch 2000c Carer Phone in an emergency Answering an emergency callMaking a further call whilst Engaged on an emergency call Cancelling the flashing Emergency calls Returning home to a missed Emergency callBT In Touch 2000c Carer Phone in normal use Receiving a call from the UserTo answer a call in handsfree After first press To scroll through the Calls List, until Using the Quickdial memories Press and hold down the SecrecyDisplay shows the number To use your Cancel button Optional settings for the BT Touch 2000c Carer Phone Situation At the BT In Touch 2000 User Phone At the BT In Touch 5 is entered. do not do this YETAt the BT In Touch At the BT In Touch 2000c Testing the range of your BT In Touch Pendant Helpful timer whilst testing your Pendant/Emergency buttonCode Incoming emergency call when you Are already on the line Double beep to confirmWhere you and family or friends are the Carers Carer optionCarer Carer + Careline Careline Holiday Emergency sequence for ‘Carer option’ What is a careline service provider? Carer + Careline optionEmergency sequence for ‘Carer + Careline’ option Careline option Careline Holiday optionBT In Touch 2000 User Phone makes call direct to Careline Carer emergency memo card BT In Touch 2000 packageSetting up support from a careline service provider Setting the Carer + Careline option Setting the Careline optionSee ‘Giving emergency status to numbers’, on Setting the Careline Holiday option Press 8 then 0. The display shows BT Select Services Caller DisplayCaller Display in an emergency Call Diversion See page 54 ‘Using the Divert button’To switch Call Diversion on Caller Display with Calls ListCall Waiting To set up Ring Back To cancel Ring BackRing Back Three Way Calling Call ReturnDesk and wall-mounted phone positions RaisedWall-mounted Desk and wall-mounting Outside warranty MaintenanceWithin guarantee GeneralBT Line Priority Fault Repair Service for the User only BT Line Enhanced Maintenance Options for the Carer onlyOrdering additional BT In Touch Pendants No dial tone Help and adviceWhat is the 3-digit code to stop Emergency sequence? Replacing phone batteriesSpare batteries Battery/old BT In Touch Pendant DisposalWhere do I get a new line Extension socket? Damage liabilityWhat happens when I return home To a missed emergency call? Help and advice After mains power loss Number withheldTechnical specification For the complete BT In Touch 2000 packageBT In Touch 2000c Carer Phone Where to go for more information UK Association of Carelines Your local Citizens Advice BureauInformation on carelines Your local doctorIndex 105 106 107 Offices worldwide