BT In Touch 2000 manual Carer + Careline option, What is a careline service provider?

Page 76

4 Carer options

2. Carer + Careline option*

Where you take a low-cost, part-time subscription to a careline service provider

Up to 3 of the BT In Touch 2000 User Phone’s Quickdial memory buttons can be set with your chosen Carer contact numbers.

These numbers are automatically dialled in an emergency. If none of the 3 Carers answers the emergency call, the call will automatically be connected to a careline service provider. Careline service providers give you the reassurance that no matter what happens, the emergency call will always be answered.

Carer 1

Carer 2

Carer 3

*Careline service provider

*This option requires subscription to a careline service provider - not BT.

What is a careline service provider?

A careline service provider provides emergency support. It is usually a 24-hour call centre run by a local authority or charity and is staffed by trained operators.

If contacted, the careline service provider will then call either the nominated carers or the emergency services.

76

Image 76

Contents Service For Use With Caller DisplayPlease note Contents BT In Touch Welcome to the BT In Touch 2000 package This user guideTouch 2000c Carer Phone Welcome How the BT In Touch Package worksEmergency contact numbers Basic emergency sequence First emergencyis number calledUsing the Emergency button Easier to hear the call when in ‘handsfree’If the Carer’s number is engaged Carer receives the callWhat to do next Amplifying the User’s voiceArrangement of support for the User When unpacking you should have UnpackingSafety instructions Welcome BT In Touch 2000 User Phone and In Touch Pendant When the phone has been wall Displays time and date, call information and User prompts Setting up your BT In Touch 2000 User Phone Plan where you will put your BT In Touch 2000 User PhoneConnect the telephone Line cord Select ringer volumeSelect ringer tone Connect the power cable Uncoil the pendant receiver aerial Positioning your BT In Touch User PhoneSetting time and date With Caller Display Setting time and date ManuallyIf you hear Telephone line disconnected If you hear No mains powerIf you hear Please change batteries Entering emergency contact Phone numbers Giving emergency status to numbers Phone number is now storedOr Emergency status off. The display Announced, e.g. Emergency status onThese Quickdial memories now have emergency status Changing Quickdial memory Numbers CallsAt a glance Testing the range of the BT In Touch Pendant Registering your BT In Touch PendantRegistering your BT In Touch Pendants Press and release the second Pendant buttonBT In Touch Pendant is used for Purposes BT In Touch PendantsChanging the way you wear your BT In Touch Pendant Using 2 BT In Touch Pendants Using the BT In Touch Pendant to Answer callsBT In Touch Pendant life Registering a replacement BT In Touch Pendant BT In Touch Pendant battery lowRegistering your BT In Touch Pendants Emergency announcements Press and hold down the AnnounceStatus announcements Announcement is... and then the new personal messagePress and release the Announce Emergency callStarting an emergency call BT In Touch 2000 User Phone in an emergencyWhat the User will hear during an Emergency call Cancelling an emergency call at BT In Touch 2000 User Phone Making and receiving calls BT In Touch 2000 User Phone in normal useHandsfree button Using the Handsfree button Using handsfreeUsing the Pendant button Redial Calls button and Calls ListPress and hold down the Cancel Entry you wish to store, for exampleSecrecy Using the R Recall buttonDirectory Display shows the number of entries up to No mains power Using your Cancel button to stop An emergency callLow batteries Optional settings of the BT In Touch User Phone Emergency cancel timerTelephone line disconnected Voice promptsDisplay contrast control Follow the procedure below to restore the original settings User Phone & Pendant BT In Touch 2000c Carer Phone Button Press to dial a number shown in the display Setting up your BT In Touch 2000c Carer Phone Install or replace the batteriesConnect the telephone Line cord Connect the power cable Positioning your BT In Touch 2000c Carer PhonePress the button to set AM Enter the phone number Display then showsPress Store. The display then shows Press Store, the display shows Using the Divert button Press the Divert button twice BT In Touch 2000c Carer Phone in an emergency Answering an emergency callMaking a further call whilst Engaged on an emergency call Cancelling the flashing Emergency calls Returning home to a missed Emergency callBT In Touch 2000c Carer Phone in normal use Receiving a call from the UserTo answer a call in handsfree After first press To scroll through the Calls List, until Using the Quickdial memories Press and hold down the SecrecyDisplay shows the number To use your Cancel button Optional settings for the BT Touch 2000c Carer Phone Situation At the BT In Touch 2000 User Phone At the BT In Touch 5 is entered. do not do this YETAt the BT In Touch At the BT In Touch 2000c Helpful timer whilst testing your Pendant/Emergency button Testing the range of your BT In Touch PendantCode Incoming emergency call when you Are already on the line Double beep to confirmCarer option Where you and family or friends are the CarersCarer Carer + Careline Careline Holiday Emergency sequence for ‘Carer option’ What is a careline service provider? Carer + Careline optionEmergency sequence for ‘Carer + Careline’ option Careline option Careline Holiday optionBT In Touch 2000 User Phone makes call direct to Careline Carer emergency memo card BT In Touch 2000 packageSetting up support from a careline service provider Setting the Careline option Setting the Carer + Careline optionSee ‘Giving emergency status to numbers’, on Setting the Careline Holiday option Press 8 then 0. The display shows Caller Display BT Select ServicesCaller Display in an emergency See page 54 ‘Using the Divert button’ To switch Call Diversion onCall Diversion Caller Display with Calls ListCall Waiting To cancel Ring Back To set up Ring BackRing Back Three Way Calling Call ReturnDesk and wall-mounted phone positions RaisedWall-mounted Desk and wall-mounting Maintenance Within guaranteeOutside warranty GeneralBT Line Enhanced Maintenance Options for the Carer only BT Line Priority Fault Repair Service for the User onlyOrdering additional BT In Touch Pendants Help and advice What is the 3-digit code to stop Emergency sequence?No dial tone Replacing phone batteriesBattery/old BT In Touch Pendant Disposal Where do I get a new line Extension socket?Spare batteries Damage liabilityWhat happens when I return home To a missed emergency call? Help and advice After mains power loss Number withheldTechnical specification For the complete BT In Touch 2000 packageBT In Touch 2000c Carer Phone Where to go for more information Your local Citizens Advice Bureau Information on carelinesUK Association of Carelines Your local doctorIndex 105 106 107 Offices worldwide