BT manual Welcome to the BT In Touch 2000 package, This user guide

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Welcome to the BT In Touch 2000 package

Welcome

Many people welcome the peace of mind of knowing that they and their loved ones are safe and cared for. This gives them the confidence to live their lives to the full.

If you, a friend, or a family member need a little extra support - maybe because of age, disability, illness or living alone, then the new BT In Touch 2000 package may give you the extra peace of mind you need.

With all the benefits of a modern phone, BT In Touch also has a very special function - it acts as an emergency communicator if the user needs urgent help. At the touch of a button, the user is automatically put in touch with the selected people who are caring for them. The Carer(s) are then sure that if help is needed, they will be contacted - even if the user cannot get to the phone.

Your BT In Touch 2000 package can be tailored to meet your specific needs. You can choose the level of support you would like, and you can alter BT In Touch to suit your changing needs.

This user guide:

•tells you how to set up and test your BT In Touch 2000 package;

•provides detailed descriptions of how your BT In Touch 2000 package works in everyday use and in an emergency;

•explains alternative Carer options and how to set them up.

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Contents For Use With Caller Display ServicePlease note Contents BT In Touch This user guide Welcome to the BT In Touch 2000 packageEmergency contact numbers Welcome How the BT In Touch Package worksTouch 2000c Carer Phone First emergencyis number called Basic emergency sequenceEasier to hear the call when in ‘handsfree’ Using the Emergency buttonIf the Carer’s number is engaged Carer receives the callArrangement of support for the User Amplifying the User’s voiceWhat to do next Unpacking When unpacking you should haveSafety instructions Welcome BT In Touch 2000 User Phone and In Touch Pendant When the phone has been wall Displays time and date, call information and User prompts Plan where you will put your BT In Touch 2000 User Phone Setting up your BT In Touch 2000 User PhoneSelect ringer tone Select ringer volumeConnect the telephone Line cord Positioning your BT In Touch User Phone Connect the power cable Uncoil the pendant receiver aerialSetting time and date Manually Setting time and date With Caller DisplayIf you hear Please change batteries If you hear No mains powerIf you hear Telephone line disconnected Entering emergency contact Phone numbers Phone number is now stored Giving emergency status to numbersThese Quickdial memories now have emergency status Announced, e.g. Emergency status onOr Emergency status off. The display Calls Changing Quickdial memory NumbersAt a glance Registering your BT In Touch Pendant Testing the range of the BT In Touch PendantRegistering your BT In Touch Pendants Press and release the second Pendant buttonChanging the way you wear your BT In Touch Pendant BT In Touch PendantsBT In Touch Pendant is used for Purposes BT In Touch Pendant life Using the BT In Touch Pendant to Answer callsUsing 2 BT In Touch Pendants Registering your BT In Touch Pendants BT In Touch Pendant battery lowRegistering a replacement BT In Touch Pendant Press and hold down the Announce Emergency announcementsAnnouncement is... and then the new personal message Status announcementsPress and release the Announce Emergency callWhat the User will hear during an Emergency call BT In Touch 2000 User Phone in an emergencyStarting an emergency call Cancelling an emergency call at BT In Touch 2000 User Phone Handsfree button BT In Touch 2000 User Phone in normal useMaking and receiving calls Using the Pendant button Using handsfreeUsing the Handsfree button Calls button and Calls List RedialEntry you wish to store, for example Press and hold down the CancelDirectory Using the R Recall buttonSecrecy Display shows the number of entries up to Low batteries Using your Cancel button to stop An emergency callNo mains power Emergency cancel timer Optional settings of the BT In Touch User PhoneTelephone line disconnected Voice promptsDisplay contrast control Follow the procedure below to restore the original settings User Phone & Pendant BT In Touch 2000c Carer Phone Button Press to dial a number shown in the display Install or replace the batteries Setting up your BT In Touch 2000c Carer PhoneConnect the telephone Line cord Positioning your BT In Touch 2000c Carer Phone Connect the power cablePress the button to set AM Press Store. The display then shows Display then showsEnter the phone number Press Store, the display shows Using the Divert button Press the Divert button twice Answering an emergency call BT In Touch 2000c Carer Phone in an emergencyMaking a further call whilst Engaged on an emergency call Returning home to a missed Emergency call Cancelling the flashing Emergency callsReceiving a call from the User BT In Touch 2000c Carer Phone in normal useTo answer a call in handsfree After first press To scroll through the Calls List, until Press and hold down the Secrecy Using the Quickdial memoriesDisplay shows the number To use your Cancel button Optional settings for the BT Touch 2000c Carer Phone Situation At the BT In Touch 2000 User Phone 5 is entered. do not do this YET At the BT In TouchAt the BT In Touch At the BT In Touch 2000c Code Testing the range of your BT In Touch PendantHelpful timer whilst testing your Pendant/Emergency button Double beep to confirm Incoming emergency call when you Are already on the lineCarer Carer + Careline Careline Holiday Where you and family or friends are the CarersCarer option Emergency sequence for ‘Carer option’ Carer + Careline option What is a careline service provider?Emergency sequence for ‘Carer + Careline’ option Careline Holiday option Careline optionBT In Touch 2000 User Phone makes call direct to Careline BT In Touch 2000 package Carer emergency memo cardSetting up support from a careline service provider See ‘Giving emergency status to numbers’, on Setting the Carer + Careline optionSetting the Careline option Setting the Careline Holiday option Press 8 then 0. The display shows Caller Display in an emergency BT Select ServicesCaller Display To switch Call Diversion on See page 54 ‘Using the Divert button’Call Diversion Caller Display with Calls ListCall Waiting Ring Back To set up Ring BackTo cancel Ring Back Call Return Three Way CallingRaised Desk and wall-mounted phone positionsWall-mounted Desk and wall-mounting Within guarantee MaintenanceOutside warranty GeneralOrdering additional BT In Touch Pendants BT Line Priority Fault Repair Service for the User onlyBT Line Enhanced Maintenance Options for the Carer only What is the 3-digit code to stop Emergency sequence? Help and adviceNo dial tone Replacing phone batteriesWhere do I get a new line Extension socket? Battery/old BT In Touch Pendant DisposalSpare batteries Damage liabilityWhat happens when I return home To a missed emergency call? Help and advice Number withheld After mains power lossFor the complete BT In Touch 2000 package Technical specificationBT In Touch 2000c Carer Phone Where to go for more information Information on carelines Your local Citizens Advice BureauUK Association of Carelines Your local doctorIndex 105 106 107 Offices worldwide