AT&T Troubleshooting Tips for Your CL4940 Phone System
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Appendix

Troubleshooting

•If the caller’s voice is very soft, the system may stop recording and disconnect the call.

Difficulty hearing messages.

• Press pVOLUME or /EQUALIZER to increase the telephone speaker volume.

System does not answer after the correct number of rings.

•Make sure that the answering system is on. ANS ON light on the telephone should be on.

•If toll saver is activated, the number of rings changes to two or four when you have new messages stored (page 36).

•If the memory is full or the system is off, the system will answer after 10 rings.

•In some cases, the answering system is affected by the ringing system used by your telephone service provider.

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

System does not respond to remote commands.

•Make sure to enter your remote access code correctly (page 37).

•Make sure you are calling from a touch-tone phone. When you dial a number, you should hear tones. If you hear clicks, the phone is not a touch-tone telephone and cannot activate the answering system.

•The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code.

•There may be interference on the phone line you are using. Press dialing keys firmly.

System does not record messages.

•Make sure the answering system is on. ANS ON light on the telephone should be on.

•Make sure the memory of the answering system is not full.

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

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Contents User’s manual Congratulations Parts checklist User’s manual Index Quick reference guide MENU/SELECTSpeed Dial Installation Avoid placing the telephone base too close toTelephone installation 800 222-3111. In Canada, dial 1 866 Installation options Tabletop to wall mount installationRoute the power adapter cord through the slot Wall mount to tabletop installation Have DSL high-speed Internet service Set date/time Telephone settingsUse the menu to change the telephone settings To set the date and time manuallyRinger volume LanguageDial mode To set the dial modeLCD contrast Line power mode no AC power To make a call during a power failureTo answer a call during a power failure Telephone operation To delete a redial entry Last number redialTo redial a number EqualizerOptions while on calls To access the directory while on a call To access the caller ID history while on a callChain dialing To turn the Audio Assist feature on Audio AssistDirectory memory capacity Character chartDirectory Create a new directory entryReview directory entries Search by name Display dial Delete a directory entryEdit a directory entry Speed dial Enter a speed dial numberDelete a speed dial number Delete entry? with the nameReview a speed dial number Dial a speed dial numberAbout caller ID Information about caller ID with call waitingMissed new call indicator Caller ID historyHow the caller ID history caller ID log works Caller ID operation Memory matchRobert Brown Review the caller ID historyDelete caller ID log entries To delete an entry View dialing optionsDial a caller ID log entry To delete all entriesSave a caller ID log entry to the directory Set area code To set the area codesReasons for missing caller ID information On-screen message ReasonTo play your current outgoing announcement Answering system settingsAnnouncement To record a new outgoing announcementReset annc to default? To delete your outgoing announcementTo set the number of rings To change the settingNumber of rings Press MENU/SELECT again to select Answering sysMessage alert Remote codeTo change the remote code Priority code Voice prompts About the answering systemMessage capacity Call interceptMessage playback Memo To record a memoMessage counter displays Message counter displaysRemote access Remote commandsTo remotely reach your answering system Alert tones and lights Screen iconsAlert tones Indicator lights USEDisplay screen messages Screen messagesTroubleshooting System does not receive caller ID when on a call My caller ID isn’t workingIncomplete messages System does not answer after the correct number of rings System does not respond to remote commandsDifficulty hearing messages System does not record messagesOutgoing announcement is not clear Common cure for electronic equipmentTaking care of your telephone MaintenanceCleaning your telephone Avoid waterImportant safety information FCC and Acta information Product identifier and REN informationProgramming/testing of emergency numbers Part 15 of FCC rules Limited warranty What does this limited warranty cover?How do you get warranty service? Technical specifications Index Index During message Remote access wallet cardAction Remote command Playback
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