Polycom 8020, 8030, 1725-36038-001 manual Solving coverage issues

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Diagnostic Tools

Where:

i – index of selected AP (value will be from 0 to 3 inclusive)

bbbbbb – the last three octets of the BSSID for a discovered AP

sn – signal strength in –dBm

ch – channel

bcn – beacon interval

eeeeeeeeeee – SSID (up to first 11 characters)

DGHI – standards supported

rrrrrrrr – rates supported. Basic rates will have a “b” following the rate

+ – more rates are supported than those displayed

xxxx – WMM or UPSD if those QoS methods are supported

mmm – security mode

G:gggg – group key security

P:pppp – pairwise key security

Any/MyID – softkey to toggle between “single SSID” and “any SSID” modes

Detl/Smry – softkey to toggle between the multiple AP display (summary), and the single AP display (detail)

Numbers racing across the handset display indicate AP information is being obtained. A Waiting message indicates the system is not configured properly and the handset cannot find any APs.

Solving coverage issues

Coverage issues are best resolved by adding and/or relocating APs.

Overlap issues may be resolved by reassigning channels to the APs or by relocating them. See Chapter 11 Troubleshooting, section Access Point Problems for more information.

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Contents Administration Guide Contact Information Trademark InformationPatent Information Copyright NoticeAbout this Guide Polycom Model NumbersRelated Documents Icons and Conventions Customer Support HotlineContents SIP Integration Factors Using the SIP HandsetTesting a Handset Diagnostic Tools Software MaintenanceIndex 101Page SpectraLink Voice Priority SVP Quality of Service SpectraLink 8020/8030 Wireless Telephone OverviewQuick Start Guide SpectraLink 8020/8030 Wireless Telephone SecuritySpectraLink Wireless Telephone Overview SpectraLink SVP Server System DiagramSpectraLink 8000 SVP Server SpectraLink 8020/8030 Wireless TelephoneAccess points System ComponentsEthernet switch SIP serverSIP phone SIP Tftp server Tftp serverSpectraLink 8020/8030 Wireless Telephone Specifications Table of Specifications Startup Sequence Icon Icons shown in bold turns off whenRegistering Standby mode on-hook Active mode off-hookHandset Modes Push-to-talk PTT mode Configuration menu modeMessaging mode Opening the Admin menu Admin MenuNavigation Toggle optionsData entry and editing Admin menu 5th level Admin Menu1st level 2nd level 3rd level 4th levelSS ID Network Config Reg. Domain Time Zone Phone ConfigTelephony Protocol Push-to-talk PTTPassword Enable/Disable/Change Daylight SavingsSIP Registration Location Service OAI Enable/DisableIP Addresses Network ConfigSpectraLink Wireless Telephone Configuration Security SsidRotation Secret Enter the password that corresponds to this Username Regulatory Domain/802.11 Config/Transmit PowerSubband Error Handling Mode DiagnosticsDiagnostics Mode Syslog ModeSub-sub-option Default Restore DefaultsAdmin Menu Default Table Menu option Setting Sub-optionSub-sub-option DefaultUser-Defined Preferences Config MenuPTT Microphone In-ear speaker Ring volumeSetting/profile Silent Vibrate Soft Loud Custom Default settingsPage Software License and Protocol Management RequirementsComponent Version Configuration Process Software License and Protocol Management Page SIP Integration Factors CODECsOption Meaning PN 1725-36038-001B.doc Programming the SIP Handset Features SIP Tftp Server Configuration FilesGuidelines Handset-specific files e.g. sip3001.cfg Generic file sipallusers.cfgParameter Value Description Proxy server commandsMailnotify Favorite SIPallusers.cfg Sample Configuration Files# PROXY1MAILACCESS = #PROXY1ADDR #PROXY2ADDR Sample handset-specific fileLINE1 LINE1PROXY LINE1CALLID LINE2 System icons Using the SIP HandsetIndicator Function Handset DisplayCall status icons Softkey Name Displayed during… Press to… NavOK functionsSoftkeys State NavOK key functionSoftkey Name Displayed during… Press to… Key Number English Number + English Punctuation Symbol menuMenus Line menuFCN menu Favorites menuIf you want to… Then… Handset OperationIf you want to… Then… Using the SIP Handset If you want to… Then… Using the SIP Handset Page Testing a Handset Page Run Site Survey Diagnostic Tools7 b c Solving coverage issues Screen Diagnostics EnabledM m m Screen Syslog Mode Message type ErrorsEvents Full MAC Messages are formatted like the following example Page Conducting a Site Survey Certifying the HandsetsPN 1725-36038-001B.doc Message Description Software MaintenanceUpgrading Handsets Normal Download MessagesSituation during the download process Download Failure or Recovery MessagesCapacity TroubleshootingAccess Point Problems Range/out-of-rangeTransmission obstructions Configuration ProblemsMessage Description Action Handset Status MessagesDhcp Troubleshooting Do not Power Dhcp Try Site Survey mode to determine a Message Description Action Maintenance Message Description Action Page Appendix a Regulatory Domains Domain Mode Band ChannelsMax. Power Limit Countries Required? Peak power100 OAI Index
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