|
|
| Troubleshooting |
|
|
|
|
|
|
|
|
| Message | Description | Action |
| Multiple SVP Reg | y…y = SVP IP address | This can happen if the handset has |
| yyy.yyy.yyy.yyy | Handset received responses from | been reconfigured to use a different |
|
| multiple SVP Servers; displays IP | SVP server and then powered on |
|
| address of one responding SVP | before the previous server has had time |
|
| Server. | to determine that the handset is no |
|
|
| longer connected to it. The problem |
|
|
| should go away after about 30 seconds. |
| Must Upgrade | Handset software is incompatible with | Download new software from the |
| SW! | hardware. | Polycom website per Software |
|
|
| Maintenance. |
| Net Busy | x…x = AP MAC address. | Try the call again later. |
| xxxxxxxxxxxx | Handset cannot obtain sufficient |
|
|
| bandwidth to support a call; displays |
|
|
| MAC of failing AP. |
|
| No DHCP Server | Handset is unable to contact the | Check that DNCP is operational and |
|
| DHCP server. | connected to WLAN or use Static IP |
|
|
| configuration in the handset. |
| No ESSID | Attempted to run Site Survey | Let handset come completely up. |
|
| application without an ESSID set. | Statically configure an ESSID in the |
|
|
| Admin menu. |
| No Func Code | Handset software download files are | Reconfigure the handset to gain access |
|
| incorrect or corrupted. | to the WLAN and download new code. |
| No Host IP | The handset is configured for “static | Enter a valid IP address in the |
|
| IP” (as opposed to “use DHCP”) and | configuration settings or change to “use |
|
| no valid host IP address (the handset’s | DHCP.” |
|
| IP address) has been entered. |
|
| No IP Address | Invalid IP. | Check the IP address of the handset |
|
|
| and reconfigure if required. |
| No SIP DHCP | DHCP is configured but no valid SIP | Check DHCP configuration for option 43 |
|
| option 43 was found. | and reconfigure if required. |
| No Net Access | Cannot authenticate / associate with | Verify the AP configuration. |
|
| AP. | Verify that all the WEP settings in the |
|
|
| |
|
|
| handset match those in the APs. |
|
|
|
|
| No Net Found | Handset cannot find any APs |
|
| No APs | This indicates any of the following: |
|
|
| No radio link. | Verify that the AP is turned on. |
|
| No ESSID: | Verify the ESSID of the wireless LAN |
|
| (or) incorrect ESSID. | and enter or Autolearn it again if |
|
|
| required. |
|
| AP does not support appropriate data | Check the AP configuration against |
|
| rates. | Configuration Guide for AP. |
|
| Out of range. | Try getting closer to an AP. Check to |
|
|
| see if other handsets are working within |
|
|
| the same range of an AP. If so, check |
|
|
| the ESSID of this handset. |
PN: | 93 |