Polycom 8030, 8020, 1725-36038-001 manual Troubleshooting

		Troubleshooting
Message	Description	Action
Checking DHCP	The handset is retrieving DHCP	None. This is informational only.
IP	information from the DHCP server.
CRC Code Error	The software which has been TFTP	Try the download again; it is possible
	downloaded has a bad redundancy	the software was corrupted during
	code check.	download. If the error repeats, check
		that the download image on the TFTP
		server is not corrupted.
Code Mismatch!	The software loaded into the handset	Verify the License Management value is
	is incorrect for this model handset.	correct. Replace the software image on
		the TFTP server with software that is
		correct for the handset model.
DCA Timeout	The handset has detected a fault for	Turn the handset off, then on again. If
	which it cannot recover, possibly due	error persists, contact Polycom
	to a failure to acquire any network.	Technical Support and report the error.
DHCP Error (1-5)	DHCP Error 1.	The handset cannot locate a DHCP
		server. It will try every four seconds until
		a server is located.
	DHCP Error 2.	The handset has not received a
		response from the server for a request
		to an IP address. It will retry until a
		server is found.
	DHCP Error 3.	The server refuses to lease the handset
		an IP address. It will keep trying.
	DHCP Error 4.	The server offered the handset a lease
		that is too short. The minimum lease
		time is 10 minutes but Polycom
		Engineers recommend at least one-
		hour minimum lease time. The handset
		will stop trying. Reconfigure the server
		and power cycle the handset.
	DHCP Error 5.	Failure during WEP Key rotation
		process (proprietary feature).
DHCP Lease Exp	y…y = DHCP server IP address.	The handset failed to renew its DHCP
yyy.yyy.yyy.yyy	DHCP is not responding to renewal	lease, either because the DHCP server
		is not running, or because the
	attempts (at least one renewal
		configuration has been changed by the
	succeeded).
		administrator. The handset will attempt
		to negotiate a new lease, which will
		either work, or it will change to one of
		the above DHCP errors (1 through 4).
DHCP NACK error	y…y = DHCP server IP address.	The DHCP lease currently in use by the
yyy.yyy.yyy.yyy	DHCP server explicitly refused	handset is no longer valid, which forces
	renewal.	the handset to restart. This problem
		should resolve itself on the restart. If it
		does not, the problem is in the DHCP
		server.

PN: 1725-36038-001_B.doc 91