Polycom 1725-36038-001, 8020, 8030 manual Do not Power

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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP

Message

Description

Action

DL Not On Sector

Handset software download files are

Download new software from the

 

incorrect or corrupted.

Polycom website per Software

 

 

Maintenance.

DO NOT POWER

The handset is in a critical section of

None. Do not remove the Battery Pack

OFF

the software update.

or attempt to power off the phone while

 

 

this is displayed. Doing so may require

 

 

the handset inoperable.

Duplicate IP

The handset has detected another

If using DHCP, check that the DHCP

 

device with its same IP address.

server is properly configured to avoid

 

 

duplicate addresses.

 

 

If using Static IP, check that the

 

 

handset was assigned a unique

 

 

address.

Erase Failed

Download process failed to erase the

Operation will retry but may eventually

 

memory in the handset.

report the error "int. error: 0F" Power

 

 

cycle the handset.

Erasing Memory

Handset has determined that a

None. When the progress bar fills the

 

download should occur and is erasing

display line the erase operation is

 

the current software from memory.

complete.

 

 

Do not turn the handset off during this

 

 

operation.

Files Too Big

Handset software download files are

Download new software from the

 

incorrect or corrupted.

Polycom website per Software

 

 

Maintenance.

Flash Config Error

Handset internal configuration is

Perform "Restore Defaults" operation

 

corrupt.

via administrator menus (or re-program

 

 

with Configuration Cradle).

Initializing …

The handset is performing power-on

None. This is informational only.

 

initialization.

 

Initializing SIP

The handset is performing a power-on

None. This is informational only.

 

initialization of the SIP application.

 

 

The phone is initializing its data

 

 

structures and attempting to access

 

 

the SIP TFTP server and download the

 

 

SIP configuration files.

 

Internal Err. # #

The handset has detected a fault from

Record the error code so it can be

 

which it cannot recover.

reported.

 

 

Turn the handset off then on again.

 

 

If error persists, try registering a

 

 

different handset to this telephone port.

 

 

If error still persists, contact Polycom

 

 

Technical Support and report the error.

Multiple GW Res

More than one SpectraLink 8000 SVP

Caused by two or more handsets

 

Server has responded.

sharing the same IP address. Assign

 

 

unique IP addresses to each handset.

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PN: 1725-36038-001_B.doc

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Contents Administration Guide Trademark Information Patent InformationCopyright Notice Contact InformationRelated Documents About this GuidePolycom Model Numbers Customer Support Hotline Icons and ConventionsContents Using the SIP Handset Testing a Handset Diagnostic ToolsSoftware Maintenance SIP Integration Factors101 IndexPage SpectraLink 8020/8030 Wireless Telephone Overview SpectraLink Voice Priority SVP Quality of ServiceSpectraLink 8020/8030 Wireless Telephone Security Quick Start GuideSpectraLink Wireless Telephone Overview System Diagram SpectraLink SVP ServerSpectraLink 8020/8030 Wireless Telephone Access pointsSystem Components SpectraLink 8000 SVP ServerSIP phone Ethernet switchSIP server Tftp server SIP Tftp serverSpectraLink 8020/8030 Wireless Telephone Specifications Table of Specifications Registering Startup SequenceIcon Icons shown in bold turns off when Handset Modes Standby mode on-hookActive mode off-hook Messaging mode Push-to-talk PTT modeConfiguration menu mode Admin Menu Opening the Admin menuData entry and editing NavigationToggle options Admin menu Admin Menu 1st level 2nd level 3rd level4th level 5th levelSS ID Network Config Reg. Domain Phone Config Telephony ProtocolPush-to-talk PTT Time ZoneSIP Registration Password Enable/Disable/ChangeDaylight Savings OAI Enable/Disable Location ServiceNetwork Config IP AddressesSpectraLink Wireless Telephone Configuration Ssid SecurityRotation Secret Regulatory Domain/802.11 Config/Transmit Power Enter the password that corresponds to this UsernameSubband Diagnostics Diagnostics ModeSyslog Mode Error Handling ModeRestore Defaults Admin Menu Default TableMenu option Setting Sub-option Sub-sub-option DefaultDefault Sub-sub-optionConfig Menu User-Defined PreferencesMicrophone In-ear speaker Ring volume PTTDefault settings Setting/profile Silent Vibrate Soft Loud CustomPage Component Version Software License and Protocol ManagementRequirements Configuration Process Software License and Protocol Management Page Option Meaning SIP Integration FactorsCODECs PN 1725-36038-001B.doc Guidelines Programming the SIP Handset FeaturesSIP Tftp Server Configuration Files Generic file sipallusers.cfg Handset-specific files e.g. sip3001.cfgProxy server commands Parameter Value DescriptionMailnotify Favorite Sample Configuration Files SIPallusers.cfg# PROXY1MAILACCESS = Sample handset-specific file #PROXY1ADDR #PROXY2ADDRLINE1 LINE1PROXY LINE1CALLID LINE2 Using the SIP Handset Indicator FunctionHandset Display System iconsCall status icons NavOK functions SoftkeysState NavOK key function Softkey Name Displayed during… Press to…Softkey Name Displayed during… Press to… Symbol menu MenusLine menu Key Number English Number + English PunctuationFavorites menu FCN menuHandset Operation If you want to… Then…If you want to… Then… Using the SIP Handset If you want to… Then… Using the SIP Handset Page Testing a Handset Page Diagnostic Tools Run Site Survey7 b c Solving coverage issues Diagnostics Enabled ScreenM m m Screen Events Full Syslog ModeMessage type Errors MAC Messages are formatted like the following example Page Certifying the Handsets Conducting a Site SurveyPN 1725-36038-001B.doc Software Maintenance Upgrading HandsetsNormal Download Messages Message DescriptionDownload Failure or Recovery Messages Situation during the download processTroubleshooting Access Point ProblemsRange/out-of-range CapacityConfiguration Problems Transmission obstructionsHandset Status Messages Message Description ActionDhcp Troubleshooting Do not Power Dhcp Try Site Survey mode to determine a Message Description Action Maintenance Message Description Action Page Domain Mode Band Channels Max. Power Limit CountriesRequired? Peak power Appendix a Regulatory Domains100 Index OAI
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