Polycom 3725-03305-001 manual Troubleshooting, Related Documents Polycom Community

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Approving Presenter Rights	37
Ending a Meeting	37
Inviting Participants during a Meeting	38
Inviting Participants with an Email Message	38
The Inviting Participants from Your Social Connector Contact Lists	38
Controlling the Display Screen	40
Leaving a Meeting	40
Managing Privacy Settings	41
Hiding and Displaying Your Video Stream	41
Muting and Unmuting Your Microphone	41
Changing Your Camera	41
Changing Your Microphone and Speakers	43
Requesting Presenter Rights	45
Sharing Your Content	46
Viewing Shared Content	47
Using Group Chat	47
Accessing the DTMF Keypad	49
Chapter 4: Troubleshooting	51
Unable to Create Meetings	51
Unable to Launch the Welcome Screen	51
Unable to Add an Active Directory User	52
Unable to Send Email Notifications	52
Receiving “Unable to Create a Conference with a Personal VMR” Message	52
Receiving “External Server Not Set” Message	52
Receiving a Blue Video Screen	52
Login Fields Do Not Appear	52
Experiencing Issues with Internet Explorer	53
Receiving the Camera Silhouette Image	53
Forgot and Change Password Requests	53
Resolving Audio Issues	53
Experiencing Echoes During the Meeting	53
Experiencing Low Audio from a Participant	53
Resolving Miscellaneous Audio Issues	54
Chapter 5: Getting Help	55
Related Documents	55
The Polycom Community	55

Polycom Inc.

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Contents

RealPresence CloudAXIS Suite Trademarks DisclaimerLimitation of Liability Customer FeedbackContents Troubleshooting Related Documents Polycom CommunityTerms and Writing Conventions Conventions Used in this GuideInformation Elements Typographic Conventions BoldWhat’s in this Guide? Underlined BlueGetting Started Learning the Minimum Requirements Minimum Software RequirementsSupported Bandwidth, Video Format, and Resolutions Minimum Software Component RequirementsMinimum Browser Requirements Minimum Hardware RequirementsCreating and Managing Your Meetings Accessing the Portal Creating and Managing Your MeetingsCreating Meetings Scheduling a MeetingCreating and Managing Your Meetings Creating and Managing Your Meetings Starting a Meeting Immediately Viewing Your Scheduled Meetings To access the meeting from the portal Select CalendarStarting Your Scheduled Meetings Editing Your Scheduled Meetings Managing Your Scheduled MeetingsTo edit your scheduled meeting Click Calendar Creating and Managing Your Meetings Creating and Managing Your Meetings Creating and Managing Your Meetings Managing Your Address Book Deleting your Scheduled MeetingsAdding Contacts To delete your scheduled meeting Click CalendarEditing Contacts To add edit a contactDeleting Contacts To delete a contactManaging Your Personal Details Creating and Managing Your Meetings Page Participating in Meetings ∙ Approving Presenter Rights ∙ Changing Your Microphone and Speakers ∙ Requesting Presenter Rights Accessing the Dtmf Keypad Joining a MeetingParticipating in Meetings Join Bridge Option Selecting Video Preferences Portal Video Preference ScreenIcon Description Meeting Experience Options Meeting Experience ScreenParticipants Leave Sharing Your Content Recording a Meeting Controlling the Display ScreenAssigning Presenter Rights Retrieving a Recording of a MeetingTo assign presenter rights Ending a Meeting Approving Presenter RightsTo approve presenter rights Inviting Participants with an Email Message Inviting Participants during a MeetingTo invite participants Click Add Skype Contacts Click Add Facebook ContactsLeaving a Meeting Controlling the Display ScreenClick Add Google Talk Contacts Managing Privacy Settings Changing Your CameraHiding and Displaying Your Video Stream Muting and Unmuting Your MicrophoneParticipating in Meetings Changing Your Microphone and Speakers To change your microphoneParticipating in Meetings To request presenter rights Requesting Presenter RightsSelect Check to be a presenter Sharing Your Content To share your contentViewing Shared Content Using Group ChatParticipating in Meetings Accessing the Dtmf Keypad To access the Dtmf keypadYou can now enter Dmtf commands Unable to Create Meetings Unable to Launch the Welcome ScreenLogin Fields Do Not Appear Unable to Add an Active Directory UserUnable to Send Email Notifications Receiving External Server Not Set MessageExperiencing Issues with Internet Explorer Forgot and Change Password RequestsResolving Audio Issues Receiving the Camera Silhouette ImageTo disable Windows audio enhancements using Windows Resolving Miscellaneous Audio IssuesIncrease the Microphone Level Related Documents Polycom Community

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