Panasonic KX-TG5230AL operating instructions Troubleshooting, Problem Cause & Remedy

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TG5230AL.fm Page 68 Friday, June 11, 2004 5:31 PM

Troubleshooting

If the handset display shows error messages, see “If the Following Appear on Your Display...” (p. 65–67) for the Cause & Remedy.

Problem

Cause & Remedy

“No link to base. Move closer to base and try again.” is displayed and an alarm tone sounds.

•The handset has lost communication with the base unit. Walk closer to the base unit, and try again.

•Confirm the base unit’s AC adaptor is plugged in.

•Raise the base unit antennas.

•The handset’s registration may have been cancelled. Re-register the handset (p. 64).

The handset and/or base unit does not work.

•Check the settings (p. 11–13).

•Fully charge the battery (p. 12).

•Clean the charge contacts and charge again (p. 13).

•Check battery installation (p. 12).

•Unplug the base unit’s AC adaptor to reset it. Plug in, and try again.

•The handset has not been registered to the base unit. Register the handset (p. 64, steps 5 and 6).

•Re-install the battery (p. 12) and fully charge it.

•KX-TG5230AL is not designed to be used with rotary (pulse dialling) services.

Static, sound cuts in/out, fades. Interference from other electrical units.

•Move the handset and base unit away from other electrical appliances (p. 6).

•Walk closer to the base unit.

•Raise the base unit antennas.

•Turn on the Clarity Booster feature (p. 24).

•Your unit is connected to a telephone line with ADSL service. We recommend connecting a noise filter (contact your ADSL service provider) to the telephone line between the base unit and the telephone line jack.

The base unit and/or handset does not ring.

•The ringer volume is turned off. Set to high, medium, or low (p. 16, 17).

•If more than one other user is using the handset and/or base unit, the handset/base unit may not ring. Users will hear incoming call tones (p. 54).

The handset display is blank. • If the handset display is blank, fully charge the battery (p. 12).

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Contents Charge the battery for 6 hours before initial use GHz Expandable Cordless Phone SystemAccessories included For your future referenceExpanding Your Phone KX-TG5230AL KX-TGA520ALContents Contents Base unit location/Noise Battery chargeFor Best Performance Auto Button Program Button Location of ControlsBase unit Location of Controls HandsetOFF Button p Menu Button pHow to use the soft keys/navigator keys Handset soft keysHandset navigator key Base unit navigator keyDisplay D01Installation ConnectionsInstallation Installing the Battery in the Handset Battery ChargeBattery strength To replace the batteryInstallation Battery informationBattery replacement RechargeProgrammable Settings Ringer settingHow to select a function item from the menu Programming Guidelines HandsetProgrammable Settings Function Menu Table Handset Set area codeProgrammable Settings Ringer Volume Handset ringer volume HandsetOff ? Temporary ringer offProgrammable Settings Base unit ringer volume Base Unit1Tone Ringer ToneSelecting the base unit ringer tone by using the Handset Programmable Settings Auto Talk Handset OffLow LCD Contrast HandsetProgrammable Settings Storing Your Area Code Handset To store your area codeTo erase your area code Scroll to Set area code by pressing dTone Programmable Settings Line Mode HandsetDialling Mode Handset Using the Handset Handset Making CallsTo have a hands-free phone conversation System capabilities Operating more than one handset, pMaking Calls 3334444Low High To turn this feature on, press the soft key Voice Enhancer TechnologyClarity Booster Backlit LCD display/Lighted handset keypadMaking Calls Using the Base Unit Base Unit To adjust the speaker volumePress SP-PHONE Press SP-PHONE, then press REDIAL/PAUSEAnswering Calls Press C or sAuto Talk Talk into the MIC To hang up, press SP-PHONECaller ID Service 0555222333How Caller ID information is displayed Private name displayCaller ID Service Talking Caller ID Handset Base Unit Announcing caller information Talking Caller IDCaller ID Service To turn on or off Talking Caller ID featureHandset Talking Caller ID feature Handset Base unit Talking Caller ID feature HandsetUsing the Caller List Viewing the Caller List HandsetUsing the Caller List 05553334440555456789 Calling Back from the Caller List Handset1120A 12JAN 0555321555To make a call to the edited number, press C or s To erase a specific caller To erase all entriesPress the soft key C I D , d, or B to enter the Caller List Press the soft key YESPhone Book Tom0555654321 Storing Names and Numbers HandsetPhone Book Selecting characters to enter namesIf you make a mistake while entering a name or number For example, to enter TomPhone Book Dialling from the Phone Book Handset Press C, s, or the soft key CallTo search for a name by initial Press d repeatedly until the desired name is displayedWhile you are on a call AlanPhone Book Chain Dial Handset Jane 5456789Erase? ErasedTo copy one phone book item to another handset 0555666777 Receiving then Phone book Received 01/10 Tom JonesScroll to Copy all items by pressing d Speed Dialler Storing Phone Numbers Base UnitDialling a Stored Phone Number Base Unit To erase a stored numberIntercom Calling BaseMaking Intercom Calls Press HOLD/INTERCOMIntercom Answering Intercom CallsPress C, s or HOLD/INTERCOM Press SP-PHONE or LOCATOR/INTERCOM/TRANSFERTo make a voice announcement to all handsets, press When finished, press SP-PHONE or LOCATOR/INTERCOM/ TransferIntercom Voice Paging Base Unit Transferring a Call Handset To complete the transfer, press OFFDuring a call, press LOCATOR/INTERCOM/TRANSFER Handset Press C, s, or HOLD/INTERCOM to answerWhen the system has two or more handsets Transferring a CallFrom a Handset to another Handset To complete the transfer, press OFFQuick call transfer To join a conversation Call Share Conference CallsCall Share Room Monitor To turn Room Monitor on for the handset HandsetTo turn Room Monitor on for the base unit Handset Scroll to Room monitor by pressing d orRoom Monitor To monitor with HandsetTo monitor with Base Unit To end monitoring, press OFFSpecial Features To turn on the Call Privacy featureMuting Your Conversation Call Privacy HandsetSpecial Features Using Caller ID TypeKey tone Key Tone Handset100ms Selecting the recall time HandsetScroll to Set recall time by pressing Select the recall time by pressing d or B. Set recall timeBase unit incoming call tone Handset Special Features Incoming Call Tone Handset Base UnitHandset incoming call tone Handset Press Dial Lock 1234On? Enter the password set when the dial lock Enter the password set when the dial lock was turned onSave error Off?Connecting the optional headset To switch to the speakerphone while using the headsetBelt Clip Optional HeadsetWall Mounting Connect the AC adaptorWall Mounting Wall TemplateTo remove the wall mounting adaptor Direct Commands Menu item Command Selection itemsTo exit programming, press OFF Direct CommandsDuring programming Cancelling Registration/Re-registration Cancelling the Handset Registration HandsetRegistration Press and hold LOCATOR/INTERCOM/TRANSFER for 3 secondsPress Locator on base unit for 3 sec Then press OKL Handset 2 RegisteredCancelling Registration/Re-registration BusyInvalid Display message Cause & RemedyDenied If the Following Appear on Your DisplayTo the base unit Error InvalidPlease register Handsets haveTroubleshooting Problem Cause & RemedyTroubleshooting Recharge battery is You need to subscribe to Caller IDTG5230AL.fm Page 71 Friday, June 11, 2004 531 PM Safety Instructions Specifications Safety InstructionsInstructions to customer InstallationImportant Information Service difficulties Important InformationSales Department Panasonic Australia Pty. Limited Manufacturer62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan PQQX14274YA S0504-1064