HP 7000 Sheet-feed manual Care and maintenance, HP Scanner Tools Utility Maintenance tab

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4 Care and maintenance

This section presents information about how to care for and maintain the scanner.

HP Scanner Tools Utility Maintenance tab

Order maintenance and scanning supplies

Clean the scanner glass

Clean the paper path

Clean the rollers

Replace the rollers

Occasional cleaning of the scanner helps ensure high-quality scans. The amount of care necessary depends upon several factors, including the amount of use and the environment. You should perform routine cleaning as necessary.

CAUTION: Before placing an item in the document feeder, make sure that the item does not contain wet glue, correction fluid, or other substances that can be transferred to the interior of the scanner.

Make sure there are no curls, wrinkles, staples, paper clips, or any other attached material. Sheets should not be stuck together.

HP Scanner Tools Utility Maintenance tab

The Maintenance tab of the HP Scanner Tools Utility displays the scanner usage, maintenance history, and settings. You can record scanner maintenance and change the setting for maintenance alerts.

For detailed information, see the HP Scanner Tools Utility Help. To open the Help, press the Tools button on the scanner front panel, and then click Help in the dialog box.

Order maintenance and scanning supplies

You can purchase maintenance parts for your scanner.

1.Visit the HP scanner parts Web site at www.hp.com/buy/parts.

2.Select your language, and then click the arrow.

Clean the scanner glass

Both strips of glass in the scanner should be cleaned periodically. The two small strips of gray reflective material should be lightly dusted if debris is present.

To clean the strips of glass, follow these steps:

1.Press the Power switch to the off position, and then disconnect the USB cable and power supply from the scanner.

2.Open the scanner hatch.

Care and maintenance

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Contents HP Scanjet 7000/5000 Scanner Page Contents Product accessibility and support Scanner overview Scanner hardwareScanner front panel buttons LCD Scanner lamp settingHP Smart Document Scan Software Scanner softwareMain Window Scan Progress WindowHP Scanner Tools Utility Use the scanner Load originalsDocument loading tips See also Load documents Chapter Scan and copy Load cards into the document feederTips on scanning and copying Scan from the scanner buttons Scan from HP Smart Document Scan SoftwareScan from ISIS- or TWAIN-compliant scanning software Scan and copy Work with scan profiles Useful scanner featuresView profiles Create HP Smart Document Scan Software profilesCreate scan profiles that use third-party scanning software Scan extra long documentsImport and export HP Smart Document Scan Profiles Other application profiles area, click CreateReduce file size with hardware compression Hardware Misfeed Multipick Detection Filter out color from a document color dropoutChapter HP Scanner Tools Utility Maintenance tab Care and maintenanceOrder maintenance and scanning supplies Clean the scanner glassClean the paper path Clean the rollers Chapter Clean the rollers Replace the rollers Replace the rollers Scanner error codes TroubleshootingError Code Paper Error Hardware Error Description Basic troubleshooting tipsUninstall and then reinstall the HP Scanjet utilities Scanner installation troubleshootingCheck the cables HP Scanjet 7000 Utilities or HP Scanjet 5000 UtilitiesScanner initialization or hardware problems Check that the scanner has powerCheck the USB connection Scanner has stopped working correctly Reset the scannerScanner operation problems Scanner will not turn onScanner lamp stays on Scanner scans only one side of a two-sided Scanner does not scan right awayScanned pages are missing at the scan destination Scanned image is fuzzyScanned pages are out of order at the scan destination Optimize scanning and task speedsScan is completely black or completely white Scanned images are not straight Scanner buttons are not working correctlyVertical white stripes appear on the printed Scan files are too largeScanner paper path problems Paper jamming, skewing, misfeeds, or multiple-page feedsWindows 2000 Click Properties Scanning fragile originals Paper does not feed from the scannerOriginals are curling up in the scanner output tray Bottom of the scanned image is cut off Scanned images have streaks or scratchesAn item loaded in the scanner jams repeatedly Clear jams from the scanner paper path Contact HP Support Product accessibility and support LCD ReaderControl of the scanner buttons Getting assistance Index
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