HP 7000 Sheet-feed Scanner operation problems, Scanner will not turn on, Scanner lamp stays on

Page 33

5.Use the Add/Remove tool (in Windows Vista, the Programs and Features tool) from the Control Panel to uninstall the following applications:

•HP Scanjet 7000 Document ISIS/TWAIN or HP Scanjet 5000 Document ISIS/

TWAIN

•HP Scanjet 7000 Utilities or HP Scanjet 5000 Utilities

6.Reinstall using the HP Scanning Software CD that came with your scanner.

7.Reconnect the USB cable and power cable to the scanner, and then press the Power switch to the on position.

Scanner operation problems

•Scanner will not turn on

•Scanner lamp stays on

•Scanner does not scan right away

•Scanner scans only one side of a two-sided page

•Scanned pages are missing at the scan destination

•Scanned image is fuzzy

•Scanned pages are out of order at the scan destination

•Optimize scanning and task speeds

•The scan is completely black or completely white

•Scanned images are not straight

•Vertical white stripes appear on the printed page

•Scan files are too large

Scanner will not turn on

If the scanner will not turn on when you press the front panel scanner buttons, check the following:

•The scanner may be turned off. Be sure the Power switch located on the back of the scanner is in the on position.

•The scanner may have been unplugged. Check to see that the power supply has not become disconnected from the scanner or unplugged from the power source.

•The power supply might not be working.

◦Check that the green LED on the power supply case is on.

◦If the green LED is not on, ensure that power is available to the power outlet or surge protector that the power supply is plugged into.

◦If power is available to the power outlet or surge protector but the green LED is still not on, the power supply might be defective. Contact www.hp.com/support for assistance.

Scanner lamp stays on

The scanner lamp should time out and turn off automatically after a period of inactivity (about 15 minutes).

If the scanner lamp remains on after a long period of inactivity, turn off the scanner, wait 30 seconds, and then turn the scanner back on.

Scanner operation problems

31

Image 33

Contents HP Scanjet 7000/5000 Scanner Page Contents Product accessibility and support Scanner overview Scanner hardwareScanner front panel buttons LCD Scanner lamp settingHP Smart Document Scan Software Scanner softwareMain Window Scan Progress WindowHP Scanner Tools Utility Use the scanner Load originalsDocument loading tips See also Load documents Chapter Scan and copy Load cards into the document feederTips on scanning and copying Scan from the scanner buttons Scan from HP Smart Document Scan SoftwareScan from ISIS- or TWAIN-compliant scanning software Scan and copy Work with scan profiles Useful scanner featuresView profiles Create HP Smart Document Scan Software profilesCreate scan profiles that use third-party scanning software Scan extra long documentsImport and export HP Smart Document Scan Profiles Other application profiles area, click CreateReduce file size with hardware compression Hardware Misfeed Multipick Detection Filter out color from a document color dropoutChapter HP Scanner Tools Utility Maintenance tab Care and maintenanceOrder maintenance and scanning supplies Clean the scanner glassClean the paper path Clean the rollers Chapter Clean the rollers Replace the rollers Replace the rollers Scanner error codes TroubleshootingError Code Paper Error Hardware Error Description Basic troubleshooting tipsUninstall and then reinstall the HP Scanjet utilities Scanner installation troubleshootingCheck the cables HP Scanjet 7000 Utilities or HP Scanjet 5000 UtilitiesScanner initialization or hardware problems Check that the scanner has powerCheck the USB connection Scanner has stopped working correctly Reset the scannerScanner operation problems Scanner will not turn onScanner lamp stays on Scanner scans only one side of a two-sided Scanner does not scan right awayScanned pages are missing at the scan destination Scanned image is fuzzyScanned pages are out of order at the scan destination Optimize scanning and task speedsScan is completely black or completely white Scanned images are not straight Scanner buttons are not working correctlyVertical white stripes appear on the printed Scan files are too largeScanner paper path problems Paper jamming, skewing, misfeeds, or multiple-page feedsWindows 2000 Click Properties Scanning fragile originals Paper does not feed from the scannerOriginals are curling up in the scanner output tray Bottom of the scanned image is cut off Scanned images have streaks or scratchesAn item loaded in the scanner jams repeatedly Clear jams from the scanner paper path Contact HP Support Product accessibility and support LCD ReaderControl of the scanner buttons Getting assistance Index

Related manuals

Manual 120 pages 30.19 Kb