HP 7000 Sheet-feed manual Reset the scanner, Scanner has stopped working correctly

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Chapter 5

If the problem persists after verifying the above items, follow these steps:

1.Press the Power switch to the off position, and then disconnect the power cable from the scanner.

2.Wait 30 seconds.

3.Reconnect the power cable to the scanner, then press the Power switch to the on position.

See also

Check the cables

Reset the scanner

If you receive an error message similar to Scanner initialization failed or Scanner not found when trying to use the scanner, you should reset the scanner.

To reset the scanner, follow these steps:

1.Close the HP Smart Document Scan Software and HP Scanner Tools Utility, if they are open.

2.Disconnect the USB cable that connects the scanner to the computer.

3.Turn the computer off, wait 60 seconds, and then turn on the computer.

4.Reconnect the USB cable to a USB port on the back of the computer.

•Make sure that the USB cable is connected to the back of the scanner correctly. The trident icon on the USB cable faces up when the cable is properly connected to the scanner.

•Try connecting the USB cable to a different USB port on the back of the computer.

Scanner has stopped working correctly

If the scanner stops scanning, follow these steps. After each step, start a scan to see if the scanner is working. If the problem persists, proceed with the next step.

1.A cable might be loose. Ensure that both the USB cable and power supply are properly connected.

Use the cable that was included with the scanner. Another USB cable might not be compatible with the scanner.

2.Ensure that the scanner is receiving power.

a. Check that the green LED on the power supply case is on.

b. If the green LED is not on, ensure that power is available to the power outlet or surge protector that the power supply is plugged into.

c. If power is available to the power outlet or surge protector but the green LED is still not on, the power supply might be defective. Contact www.hp.com/support for assistance.

3.Unplug the power cable from the power source, wait 60 seconds, and then plug it back in.

4.Restart your computer.

30 Troubleshooting

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Contents HP Scanjet 7000/5000 Scanner Page Contents Product accessibility and support Scanner front panel buttons Scanner overviewScanner hardware Scanner lamp setting LCDScanner software HP Smart Document Scan SoftwareMain Window Scan Progress WindowHP Scanner Tools Utility Document loading tips Use the scannerLoad originals See also Load documents Chapter Tips on scanning and copying Scan and copyLoad cards into the document feeder Scan from ISIS- or TWAIN-compliant scanning software Scan from the scanner buttonsScan from HP Smart Document Scan Software Scan and copy Useful scanner features Work with scan profilesView profiles Create HP Smart Document Scan Software profilesScan extra long documents Create scan profiles that use third-party scanning softwareImport and export HP Smart Document Scan Profiles Other application profiles area, click CreateReduce file size with hardware compression Filter out color from a document color dropout Hardware Misfeed Multipick DetectionChapter Care and maintenance HP Scanner Tools Utility Maintenance tabOrder maintenance and scanning supplies Clean the scanner glassClean the paper path Clean the rollers Chapter Clean the rollers Replace the rollers Replace the rollers Troubleshooting Scanner error codes Basic troubleshooting tips Error Code Paper Error Hardware Error DescriptionScanner installation troubleshooting Uninstall and then reinstall the HP Scanjet utilitiesCheck the cables HP Scanjet 7000 Utilities or HP Scanjet 5000 UtilitiesCheck the USB connection Scanner initialization or hardware problemsCheck that the scanner has power Reset the scanner Scanner has stopped working correctlyScanner lamp stays on Scanner operation problemsScanner will not turn on Scanner does not scan right away Scanner scans only one side of a two-sidedScanned pages are missing at the scan destination Scanned image is fuzzyScan is completely black or completely white Scanned pages are out of order at the scan destinationOptimize scanning and task speeds Scanner buttons are not working correctly Scanned images are not straightVertical white stripes appear on the printed Scan files are too largeWindows 2000 Click Properties Scanner paper path problemsPaper jamming, skewing, misfeeds, or multiple-page feeds Originals are curling up in the scanner output tray Scanning fragile originalsPaper does not feed from the scanner An item loaded in the scanner jams repeatedly Bottom of the scanned image is cut offScanned images have streaks or scratches Clear jams from the scanner paper path Contact HP Support Control of the scanner buttons Product accessibility and supportLCD Reader Getting assistance Index

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