HP 7000 Sheet-feed manual Troubleshooting, Scanner error codes

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5 Troubleshooting

This section contains solutions for common problems with the scanner.

•Scanner error codes

•Basic troubleshooting tips

•Scanner installation troubleshooting

•Scanner initialization or hardware problems

•Scanner operation problems

•Scanner buttons are not working correctly

•Scanner paper path problems

•Contact HP Support

For additional troubleshooting, see the Help for the HP scanning program that you are using.

Scanner error codes

For help responding to an error code, see the appropriate topics below.

Error Code

USB Error

Paper Jam

Hatch Open

Motor Failure

Lamp Error

Description

1.Check the USB connection between the scanner and the computer.

2.Use the Windows Device Manager tool to verify that the computer recognizes the scanner.

•Windows 2000/XP/XP, 64 bit: The Windows Device Manager tool is available on the Hardware tab of the Systems tool in the Control Panel.

•Vista/Vista, 64 bit: If you have the categorized Control Panel view, select Control Panel, select Hardware and Sound, and then select Device Manager. If you have the Classic view, select Control Panel, then select Device Manager.

3.If the computer does not recognize the scanner, uninstall and then reinstall the scanner software.

4.If the problem persists, see www.hp.com/support.

A document feeder paper jam has been detected. Open the hatch and clear the jam.

The hatch on the document feeder is open or not securely latched. Please close the hatch by pressing until you hear a click, and then rescan.

Press the Power switch to the off position. Wait 30 seconds, and then press the Power switch to the on position. If the message is still displayed, see www.hp.com/support.

Press the Power switch to the off position. Wait 30 seconds, and then press the Power switch to the on position. If the message is still displayed, see www.hp.com/support.

26 Troubleshooting

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Contents HP Scanjet 7000/5000 Scanner Page Contents Product accessibility and support Scanner hardware Scanner overviewScanner front panel buttons Scanner lamp setting LCDScanner software HP Smart Document Scan SoftwareMain Window Scan Progress WindowHP Scanner Tools Utility Load originals Use the scannerDocument loading tips See also Load documents Chapter Load cards into the document feeder Scan and copyTips on scanning and copying Scan from HP Smart Document Scan Software Scan from the scanner buttonsScan from ISIS- or TWAIN-compliant scanning software Scan and copy Useful scanner features Work with scan profilesView profiles Create HP Smart Document Scan Software profilesScan extra long documents Create scan profiles that use third-party scanning softwareImport and export HP Smart Document Scan Profiles Other application profiles area, click CreateReduce file size with hardware compression Filter out color from a document color dropout Hardware Misfeed Multipick DetectionChapter Care and maintenance HP Scanner Tools Utility Maintenance tabOrder maintenance and scanning supplies Clean the scanner glassClean the paper path Clean the rollers Chapter Clean the rollers Replace the rollers Replace the rollers Troubleshooting Scanner error codesBasic troubleshooting tips Error Code Paper Error Hardware Error DescriptionScanner installation troubleshooting Uninstall and then reinstall the HP Scanjet utilitiesCheck the cables HP Scanjet 7000 Utilities or HP Scanjet 5000 UtilitiesCheck that the scanner has power Scanner initialization or hardware problemsCheck the USB connection Reset the scanner Scanner has stopped working correctlyScanner will not turn on Scanner operation problemsScanner lamp stays on Scanner does not scan right away Scanner scans only one side of a two-sidedScanned pages are missing at the scan destination Scanned image is fuzzyOptimize scanning and task speeds Scanned pages are out of order at the scan destinationScan is completely black or completely white Scanner buttons are not working correctly Scanned images are not straightVertical white stripes appear on the printed Scan files are too largePaper jamming, skewing, misfeeds, or multiple-page feeds Scanner paper path problemsWindows 2000 Click Properties Paper does not feed from the scanner Scanning fragile originalsOriginals are curling up in the scanner output tray Scanned images have streaks or scratches Bottom of the scanned image is cut offAn item loaded in the scanner jams repeatedly Clear jams from the scanner paper path Contact HP Support LCD Reader Product accessibility and supportControl of the scanner buttons Getting assistance Index

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