HP 7000 Sheet-feed manual Replace the rollers

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Chapter 4

9.Clean the non-removable rollers using either compressed air or a clean lint-free cloth moistened with isopropyl alcohol.

10.Close the scanner hatch, and then reconnect the USB cable and power supply to the scanner.

11.Press the Power switch to the on position, and then update the scanner maintenance history:

a. Press the Tools () button on the scanner front panel to open on the HP Scanner Tools Utility.

b. In the Record Cleaning section of the Maintenance tab, click Record Cleaning.

For more information, see the HP Scanner Tools Utility Help.

Replace the rollers

Replace the rollers under the following conditions:

When the Maintenance Recommended dialog box indicates they are due for maintenance.

If you experience repeated document jams and cleaning the rollers did not help.

The roller replacement kit contains rollers and installation instructions. To order the replacement kit, go to www.hp.com/support.

NOTE: The roller replacement kit is a consumable and is not covered under warranty or standard service agreements.

To replace the rollers, follow these steps:

1.Press the Power switch to the off position, and then disconnect the USB cable and power supply from the scanner.

2.Replace the rollers as described in the installation instructions that were included with the replacement kit.

24 Care and maintenance

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Contents HP Scanjet 7000/5000 Scanner Page Contents Product accessibility and support Scanner front panel buttons Scanner overviewScanner hardware Scanner lamp setting LCDMain Window Scanner softwareHP Smart Document Scan Software Scan Progress WindowHP Scanner Tools Utility Document loading tips Use the scannerLoad originals See also Load documents Chapter Tips on scanning and copying Scan and copyLoad cards into the document feeder Scan from ISIS- or TWAIN-compliant scanning software Scan from the scanner buttonsScan from HP Smart Document Scan Software Scan and copy View profiles Useful scanner featuresWork with scan profiles Create HP Smart Document Scan Software profilesImport and export HP Smart Document Scan Profiles Scan extra long documentsCreate scan profiles that use third-party scanning software Other application profiles area, click CreateReduce file size with hardware compression Filter out color from a document color dropout Hardware Misfeed Multipick DetectionChapter Order maintenance and scanning supplies Care and maintenanceHP Scanner Tools Utility Maintenance tab Clean the scanner glassClean the paper path Clean the rollers Chapter Clean the rollers Replace the rollers Replace the rollers Troubleshooting Scanner error codesBasic troubleshooting tips Error Code Paper Error Hardware Error DescriptionCheck the cables Scanner installation troubleshootingUninstall and then reinstall the HP Scanjet utilities HP Scanjet 7000 Utilities or HP Scanjet 5000 UtilitiesCheck the USB connection Scanner initialization or hardware problemsCheck that the scanner has power Reset the scanner Scanner has stopped working correctlyScanner lamp stays on Scanner operation problemsScanner will not turn on Scanned pages are missing at the scan destination Scanner does not scan right awayScanner scans only one side of a two-sided Scanned image is fuzzyScan is completely black or completely white Scanned pages are out of order at the scan destinationOptimize scanning and task speeds Vertical white stripes appear on the printed Scanner buttons are not working correctlyScanned images are not straight Scan files are too largeWindows 2000 Click Properties Scanner paper path problemsPaper jamming, skewing, misfeeds, or multiple-page feeds Originals are curling up in the scanner output tray Scanning fragile originalsPaper does not feed from the scanner An item loaded in the scanner jams repeatedly Bottom of the scanned image is cut offScanned images have streaks or scratches Clear jams from the scanner paper path Contact HP Support Control of the scanner buttons Product accessibility and supportLCD Reader Getting assistance Index
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