HP 7000 Sheet-feed manual Getting assistance

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To turn off the scanner buttons, follow these steps:

1.Open the HP Scanner Tools Utility.

2.On the Profiles tab, select the Disable front panel buttons check box.

To turn on the scanner buttons, clear the Disable front panel buttons check box.

NOTE: You must have administrative privileges on the computer to change the setting of this check box.

Getting assistance

In order to get the best results from your HP product, please consult the following HP support offerings:

1.Review the troubleshooting chapter in this guide.

2.See the HP online support website at www.hp.com/support, or contact your point of purchase.

HP online support is available to all HP customers. It is the fastest source for up-to- date product information and expert assistance, including the following features:

•Online chat and email access to qualified online support specialists

•Software, firmware, and driver updates for your product

•Valuable product and troubleshooting information for technical issues

•Proactive product updates, support alerts, and HP newsletters (available when you register your product)

3.HP support by phone

•Support options and fees vary by product, country/region, and language.

•Fees and policies are subject to change without notice. Please see www.hp.com/ support for the latest information.

4.Post-warranty period

After the limited warranty period, help is available online at www.hp.com/support.

5.Extending or upgrading your warranty

If you would like to extend or upgrade the product’s warranty, please contact your point of purchase or see the HP Care Pack Services at www.hp.com/support.

6.If you already purchased an HP Care Pack Service, please check the support conditions in your contract.

Getting assistance

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Contents HP Scanjet 7000/5000 Scanner Page Contents Product accessibility and support Scanner hardware Scanner overviewScanner front panel buttons LCD Scanner lamp settingScan Progress Window Scanner softwareHP Smart Document Scan Software Main WindowHP Scanner Tools Utility Load originals Use the scannerDocument loading tips See also Load documents Chapter Load cards into the document feeder Scan and copyTips on scanning and copying Scan from HP Smart Document Scan Software Scan from the scanner buttonsScan from ISIS- or TWAIN-compliant scanning software Scan and copy Create HP Smart Document Scan Software profiles Useful scanner featuresWork with scan profiles View profilesOther application profiles area, click Create Scan extra long documentsCreate scan profiles that use third-party scanning software Import and export HP Smart Document Scan ProfilesReduce file size with hardware compression Hardware Misfeed Multipick Detection Filter out color from a document color dropoutChapter Clean the scanner glass Care and maintenanceHP Scanner Tools Utility Maintenance tab Order maintenance and scanning suppliesClean the paper path Clean the rollers Chapter Clean the rollers Replace the rollers Replace the rollers Scanner error codes TroubleshootingError Code Paper Error Hardware Error Description Basic troubleshooting tipsHP Scanjet 7000 Utilities or HP Scanjet 5000 Utilities Scanner installation troubleshootingUninstall and then reinstall the HP Scanjet utilities Check the cablesCheck that the scanner has power Scanner initialization or hardware problemsCheck the USB connection Scanner has stopped working correctly Reset the scannerScanner will not turn on Scanner operation problemsScanner lamp stays on Scanned image is fuzzy Scanner does not scan right awayScanner scans only one side of a two-sided Scanned pages are missing at the scan destinationOptimize scanning and task speeds Scanned pages are out of order at the scan destinationScan is completely black or completely white Scan files are too large Scanner buttons are not working correctlyScanned images are not straight Vertical white stripes appear on the printedPaper jamming, skewing, misfeeds, or multiple-page feeds Scanner paper path problemsWindows 2000 Click Properties Paper does not feed from the scanner Scanning fragile originalsOriginals are curling up in the scanner output tray Scanned images have streaks or scratches Bottom of the scanned image is cut offAn item loaded in the scanner jams repeatedly Clear jams from the scanner paper path Contact HP Support LCD Reader Product accessibility and supportControl of the scanner buttons Getting assistance Index

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