HP 7000 Sheet-feed manual Scanner initialization or hardware problems, Check the USB connection

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Scanner initialization or hardware problems

•Check the USB connection

•Check that the scanner has power

•Reset the scanner

•Scanner has stopped working correctly

Check the USB connection

Check the physical connection to the scanner.

•Use the cable that was included with the scanner. Another USB cable might not be compatible with the scanner.

•Ensure that the USB cable is securely connected between the scanner and the computer. The trident icon on the USB cable faces up when the cable is properly connected to the scanner.

If the problem persists after verifying the above items, try the following:

1.Do one of the following tasks depending on how the scanner is connected to the computer:

•If the USB cable is connected to a USB hub or a docking station for a laptop, disconnect the USB cable from the USB hub or the docking station, and then connect the USB cable to a USB port on the back of the computer.

•If the USB cable is directly connected to the computer, plug it into a different USB port on the back of the computer.

•Remove all other USB devices from the computer except for the keyboard and the mouse.

2.Press the Power switch to the off position, wait 30 seconds, and then press the Power switch to the on position.

3.Restart the computer.

4.After the computer has restarted, try using the scanner.

•If the scanner works, reconnect any additional USB devices one at a time; try the scanner after connecting each additional device. Disconnect any USB devices that prevent the scanner from working.

•If the scanner does not work, uninstall and then reinstall the HP Scanjet drivers and utilities.

See also

Uninstall and then reinstall the HP Scanjet utilities

Check that the scanner has power

The power cable is connected between the scanner and a power outlet.

•Ensure that the power cable is securely connected between the scanner and a live electrical outlet.

•If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on.

Scanner initialization or hardware problems

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Contents HP Scanjet 7000/5000 Scanner Page Contents Product accessibility and support Scanner hardware Scanner overviewScanner front panel buttons LCD Scanner lamp settingScan Progress Window Scanner softwareHP Smart Document Scan Software Main WindowHP Scanner Tools Utility Load originals Use the scannerDocument loading tips See also Load documents Chapter Load cards into the document feeder Scan and copyTips on scanning and copying Scan from HP Smart Document Scan Software Scan from the scanner buttonsScan from ISIS- or TWAIN-compliant scanning software Scan and copy Create HP Smart Document Scan Software profiles Useful scanner featuresWork with scan profiles View profilesOther application profiles area, click Create Scan extra long documentsCreate scan profiles that use third-party scanning software Import and export HP Smart Document Scan ProfilesReduce file size with hardware compression Hardware Misfeed Multipick Detection Filter out color from a document color dropoutChapter Clean the scanner glass Care and maintenanceHP Scanner Tools Utility Maintenance tab Order maintenance and scanning suppliesClean the paper path Clean the rollers Chapter Clean the rollers Replace the rollers Replace the rollers Scanner error codes TroubleshootingError Code Paper Error Hardware Error Description Basic troubleshooting tipsHP Scanjet 7000 Utilities or HP Scanjet 5000 Utilities Scanner installation troubleshootingUninstall and then reinstall the HP Scanjet utilities Check the cablesCheck that the scanner has power Scanner initialization or hardware problemsCheck the USB connection Scanner has stopped working correctly Reset the scannerScanner will not turn on Scanner operation problemsScanner lamp stays on Scanned image is fuzzy Scanner does not scan right awayScanner scans only one side of a two-sided Scanned pages are missing at the scan destinationOptimize scanning and task speeds Scanned pages are out of order at the scan destinationScan is completely black or completely white Scan files are too large Scanner buttons are not working correctlyScanned images are not straight Vertical white stripes appear on the printedPaper jamming, skewing, misfeeds, or multiple-page feeds Scanner paper path problemsWindows 2000 Click Properties Paper does not feed from the scanner Scanning fragile originalsOriginals are curling up in the scanner output tray Scanned images have streaks or scratches Bottom of the scanned image is cut offAn item loaded in the scanner jams repeatedly Clear jams from the scanner paper path Contact HP Support LCD Reader Product accessibility and supportControl of the scanner buttons Getting assistance Index

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