HP 7000 Sheet-feed manual Scanning fragile originals, Paper does not feed from the scanner

Page 38

Chapter 5

See also

•Document loading tips

•Hardware Misfeed (Multipick) Detection

•Clean the paper path

•Clean the rollers

•Replace the rollers

Scanning fragile originals

To safely scan fragile originals (photographs or documents on wrinkled or very lightweight paper) place originals in a clear, heavyweight document sleeve that is no more than 216 mm (8.5 in) wide before inserting into the document feeder.

TIP: If you do not have an appropriately-sized document sleeve, consider using a sheet protector intended for use in a ring binder. Trim the ring-side edge so the sleeve is no more than 216 mm (8.5 in) wide.

Paper does not feed from the scanner

Re-load the pages into the document feeder, ensuring that they make contact with the rollers.

The scanner hatch might not be securely latched. Open the scanner hatch and then close it by pressing firmly.

A problem with the scanner hardware might exist. Follow this procedure to test the scanner:

1.Ensure that the power supply is securely connected between the scanner and a live electrical outlet or surge protector. Check that the green LED on the power supply case is on to verify that the power supply is functional.

2.If the power supply is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on.

3.Disconnect the power supply from the scanner and turn off the computer. After 60 seconds, reconnect the power supply to the scanner and then turn on the computer, in that order.

4.Try to rescan.

See also

•Clean the paper path

•Clean the rollers

•Replace the rollers

Originals are curling up in the scanner output tray.

Under dry conditions, lightweight originals such as those printed on carbonless copy paper may curl in the output tray. To minimize curl, flatten curled edges on the originals before placing them in the document feeder. If you cannot flatten curled edges, make sure the curled edges are facing down when you place the originals in the document feeder.

36 Troubleshooting

Image 38

Contents HP Scanjet 7000/5000 Scanner Page Contents Product accessibility and support Scanner front panel buttons Scanner overviewScanner hardware Scanner lamp setting LCDMain Window Scanner softwareHP Smart Document Scan Software Scan Progress WindowHP Scanner Tools Utility Document loading tips Use the scannerLoad originals See also Load documents Chapter Tips on scanning and copying Scan and copyLoad cards into the document feeder Scan from ISIS- or TWAIN-compliant scanning software Scan from the scanner buttonsScan from HP Smart Document Scan Software Scan and copy View profiles Useful scanner featuresWork with scan profiles Create HP Smart Document Scan Software profilesImport and export HP Smart Document Scan Profiles Scan extra long documentsCreate scan profiles that use third-party scanning software Other application profiles area, click CreateReduce file size with hardware compression Filter out color from a document color dropout Hardware Misfeed Multipick DetectionChapter Order maintenance and scanning supplies Care and maintenanceHP Scanner Tools Utility Maintenance tab Clean the scanner glassClean the paper path Clean the rollers Chapter Clean the rollers Replace the rollers Replace the rollers Troubleshooting Scanner error codesBasic troubleshooting tips Error Code Paper Error Hardware Error DescriptionCheck the cables Scanner installation troubleshootingUninstall and then reinstall the HP Scanjet utilities HP Scanjet 7000 Utilities or HP Scanjet 5000 UtilitiesCheck the USB connection Scanner initialization or hardware problemsCheck that the scanner has power Reset the scanner Scanner has stopped working correctlyScanner lamp stays on Scanner operation problemsScanner will not turn on Scanned pages are missing at the scan destination Scanner does not scan right awayScanner scans only one side of a two-sided Scanned image is fuzzyScan is completely black or completely white Scanned pages are out of order at the scan destinationOptimize scanning and task speeds Vertical white stripes appear on the printed Scanner buttons are not working correctlyScanned images are not straight Scan files are too largeWindows 2000 Click Properties Scanner paper path problemsPaper jamming, skewing, misfeeds, or multiple-page feeds Originals are curling up in the scanner output tray Scanning fragile originalsPaper does not feed from the scanner An item loaded in the scanner jams repeatedly Bottom of the scanned image is cut offScanned images have streaks or scratches Clear jams from the scanner paper path Contact HP Support Control of the scanner buttons Product accessibility and supportLCD Reader Getting assistance Index

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