HP 7000 Sheet-feed manual Scanner installation troubleshooting, Check the cables

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Chapter 5

Scanner installation troubleshooting

•Check the cables

•Uninstall and then reinstall the HP Scanjet utilities

Check the cables

Cable type

Power cable

USB cable

Action

The power cable is connected between the scanner and a power outlet.

•Ensure that the power cable is securely connected between the scanner and a live electrical outlet or surge protector.

•If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on.

•Turn off the scanner power switch and turn off the computer. After 60 seconds, turn the scanner back on and then turn on the computer, in that order.

The USB cable is connected between the scanner and the computer.

•Use the cable that was included with the scanner. Another USB cable might not be compatible with the scanner.

•Ensure that the USB cable is securely connected between the scanner and the computer.

•If the USB cable is connected to a USB port on the front of the computer, move it to a USB port on the back of the computer.

For additional USB troubleshooting information, see www.hp.com/ support, select your country/region, and then use the search tool to find USB troubleshooting topics.

Uninstall and then reinstall the HP Scanjet utilities

If checking the scanner cable connections did not solve the problem, the problem might have occurred because of an incomplete installation. Try uninstalling and then reinstalling the HP Scanjet utilities.

1.Press the Power switch to the off position, and then disconnect the USB cable and power cable from the scanner.

2.Use the Add/Remove tool (in Windows Vista, the Programs and Features tool) from the Control Panel to uninstall the following items:

•HP Scanjet 7000 Document ISIS/TWAIN or HP Scanjet 5000 Document ISIS/

TWAIN

•HP Scanjet 7000 Utilities or HP Scanjet 5000 Utilities

3.Restart the computer.

4.Use the HP Scanning Software CD that came with the scanner to reinstall the HP Scanjet Drivers and Tools.

5.Reconnect the USB cable and power cable to the scanner, and then press the Power switch to the on position.

28 Troubleshooting

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Contents HP Scanjet 7000/5000 Scanner Page Contents Product accessibility and support Scanner overview Scanner hardwareScanner front panel buttons Scanner lamp setting LCDMain Window Scanner softwareHP Smart Document Scan Software Scan Progress WindowHP Scanner Tools Utility Use the scanner Load originalsDocument loading tips See also Load documents Chapter Scan and copy Load cards into the document feederTips on scanning and copying Scan from the scanner buttons Scan from HP Smart Document Scan SoftwareScan from ISIS- or TWAIN-compliant scanning software Scan and copy View profiles Useful scanner featuresWork with scan profiles Create HP Smart Document Scan Software profilesImport and export HP Smart Document Scan Profiles Scan extra long documentsCreate scan profiles that use third-party scanning software Other application profiles area, click CreateReduce file size with hardware compression Filter out color from a document color dropout Hardware Misfeed Multipick DetectionChapter Order maintenance and scanning supplies Care and maintenanceHP Scanner Tools Utility Maintenance tab Clean the scanner glassClean the paper path Clean the rollers Chapter Clean the rollers Replace the rollers Replace the rollers Troubleshooting Scanner error codesBasic troubleshooting tips Error Code Paper Error Hardware Error DescriptionCheck the cables Scanner installation troubleshootingUninstall and then reinstall the HP Scanjet utilities HP Scanjet 7000 Utilities or HP Scanjet 5000 UtilitiesScanner initialization or hardware problems Check that the scanner has powerCheck the USB connection Reset the scanner Scanner has stopped working correctlyScanner operation problems Scanner will not turn onScanner lamp stays on Scanned pages are missing at the scan destination Scanner does not scan right awayScanner scans only one side of a two-sided Scanned image is fuzzyScanned pages are out of order at the scan destination Optimize scanning and task speedsScan is completely black or completely white Vertical white stripes appear on the printed Scanner buttons are not working correctlyScanned images are not straight Scan files are too largeScanner paper path problems Paper jamming, skewing, misfeeds, or multiple-page feedsWindows 2000 Click Properties Scanning fragile originals Paper does not feed from the scannerOriginals are curling up in the scanner output tray Bottom of the scanned image is cut off Scanned images have streaks or scratchesAn item loaded in the scanner jams repeatedly Clear jams from the scanner paper path Contact HP Support Product accessibility and support LCD ReaderControl of the scanner buttons Getting assistance Index

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