HP 350, 330 manual 44Problem Resolution

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There are two methods that can be used to access the Service and Factory Menu as follow

DPress the* and7 buttons simultaneously while powering on the HP OfficeJet Series 300.

DFrom theEnterHeader Number” display, first useBackspacethe button to erase the currently displayed header number (if present), Redial/Pausethen press,*the,R dial/Pause, 2 , 3 , 2 and Enter/Savebuttons in sequence.

Two other menu headings will also appear. The Regulatory Settings and the Underware menu well as the Service and Factory MenuDo NOTheadingsattempt. to access or use the Regulatory Setti Underware menus. These should only be accessed by HP factory personnel.

Once the Service and Factory Menu has been accessed, it will remain part of the main menu OfficeJet Series 300 is powered OFF. Cycling the power OFF and then ON will return the main menus (the Service and Factory Menu will no longer be accessible). To reaccess the Service an procedure will need to be restarted.

When the Service and Factory Menu is made accessible, the following features will change

DThe menu settings report will print out all available menu structures.

DThe Self Test report will also print out a complete parameter listing (firmware revis

DAn error report will include a more detailed listing of the diagnostic code.

The same method used to navigate and select user menu functions is also used for the Serv the various functions and tests available in the Service and Factory Menu are listed in th

Show Code Revision: The current firmware revision level is displayed for 5 seconds.

Show Failure :CodeThe last system error failure code is displayed for 5 seconds.

Factory Defaults: Sets all user and parameter settings to default. OnceStart/Copyselected, pressing button will continue the default procedure. Pressing any other button w The HP OfficeJet Series 300 must be powered OFF and then ON to begin using the d values. This menu item may also be selected* byandpressing1 buttonsthe simultaneously while powering the unit ON.

Set Panel Language: Will set the front panel display to the selected language option. Availab English, Dutch, French, and German. The default language setting is deter Interface Unit installed as prescribed by the unit’s country of destinati

Print Calib Chart: The distance between the page detect sensor and the location of the sca between machines due to parts tolerances. This variation affects the to The scanner position calibration will adjust the top margin. The Print Cali this procedure and contains the following features:

1.A check to see if a calibration is successful or needed

2.Instructions on how to perform the calibration

3.Calibration scale used to select the correct parameter value

To check if a calibration is needed, first print the Calibration Chart. Then chart along the dotted line. Set the HP OfficeJet Series 300 copy reduction se Make one copy of the chart by feeding the top end first into the documen hour-glass figure printed on the chart is either completely visible or n calibration is needed. Ideally, one–half of the hour-glass figure should b description of this procedure is provided in chapter 4 of this manual.

5-44Problem Resolution

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Contents Model Subject Product InformationProduct Description IntroductionOverview of HP OfficeJet Series 300 Capabilities Model Overview of Product CapabilitiesHP OfficeJet Model Series 300 Printer/Fax/Copier/Scanner HP OfficeJet Series 300 Features Description Product FeaturesHP OfficeJet Features Description IfHP OfficeJ et Simultaneous Tasking FeaturesCan I? Product Information1-7 Overall SpecificationsDimensions Product SpecificationsHP OfficeJet Series 300 Specifications Function Specification DescriptionLetter Gothic Landscape Orientation Printer SpecificationsMH, MR, MMR Fax SpecificationsCopier Specifications Media SpecificationsPrint Cartridges Software ProgramsEnvelope Size Moisture ContentPaper weight Paper SizeMedia Tray Capacities Maximum Media Print Area Media Print AreaOrdering Information Ordering Information Supply/Accessory HP Reorder Part Number16Product Information Installation and Configuration 2Installation and Configuration Using Printer Driver Software Hardware and Software Requirements Installing the HP OfficeJet Series 300 SoftwareUsing Microsoft Windows Custom Installation, orUninstall ASETUP.EXE orBSETUP.EXEProblem Recommended Action If This Is the User’s Situation Choose This SettingRunning the HP OfficeJet Series 300 Manager 8Installation and Configuration Running the Service Application HP OfficeJet Service Application Characteristics Enter theparameter number Exiting the Service ApplicationChanging Parameters Printing a Parameter Report Setting the Front Panel Language Setting Remote Service Using Other PC Fax Programs With Models 330 One-TouchButtons Installing Control Panel and One-Touch OverlaysRemove bothpieces of tape Installing a Print CartridgePrint cartridge cradle Output Tray Installing an Interface Cable for PrintingTray Wire Installing the Power CordInstalling a Tray Wire Power socketInstalling an Output Tray Installing an Access Door AssemblyPaper Guide Installing an Input TrayFlex Tab Input Tray Handle Grip Loading Paper in the Input Paper TrayPaper Guide Tray Bridge Loading Envelopes in the Input Paper Tray For this display Setting the Paper Size in the Front Panel MenuDo this Using These buttons HP DeskJet 550C printer Setting Up for PrintingHP DeskJet Portable printer All printer features except HP DeskJet 510 printerSetting Up for Faxing U.S. and Australian Installations Telephone Wall Jack 28Installation and Configuration Installation and Configuration2-29 Do this Using these buttons For this display Setting Up for Distinctive RingSetting the Reception Mode for Incoming Calls Setting the Number of Rings to Answer Enter/SaveEnter/Save Selecting Tone or Pulse DialingEntered Entering the Date and TimeEntering the Header Information company name and fax number Header of the user’s outgoing faxes Setting Up for Faxing U.K. Installation HP OfficeJet Series Telephone Wall Jack HP OfficeJet Series Answering Machine Telephone Wall Jack Setting Up for Faxing Germany Installation Connect the telephone to the left jack Connect the answering machine to the right-hand jack Setting Up for Faxing France Installation 44Installation and Configuration Installation and Configuration2-45 Setting Up for Faxing Netherlands Installation Installation and Configuration2-47 48Installation and Configuration Routine Maintenance White covering the ink nozzles and . vent hole Changing a Print CartridgeClose the top cover, then close the control panel Exterior Cleaning4Routine Maintenance Calibration and Adjustment Print Calibration Chart Reenter theService and FactoryMenu Dashed line How to Read the ScaleCut the top of this chart along 500Communication Error Codes Code Description Comments Description Comments 38Problem Resolution = T30R Line Busy = T30R Line DisconnectedPower-On Initialization Sequence Tests Test # Description Power-On Initialization TestsUse Special Menus and FunctionsSpecial Menus and Functions Buttons to be Service and Factory Menu Test Menu Bench RUN Tests Service and Factory Menu StructureShow Code Revision Show Failure Code Factory Defaults Print Stored Params Change Stored Params Remote Operations44Problem Resolution Remote Operations Print Stored ParamsChange Stored Params OFFTest Menu Bench Run Test USAPCA System Error CodesUser Menu Associated Parameter Structure LIU Line Interface Unit Identification HP OfficeJet Series 300 Parameter DescriptionsAuto Ring Detection and Auto Answering= False = OFF52Problem Resolution Problem Resolution5-53 Australia 100 France Germany 250 Netherlands Eavesdrop Detection and Automatic Answering 56Problem Resolution DBm France Netherlands 3000 United Kingdom Connection Establishment 60Problem Resolution Problem Resolution5-61 Pause Control Problem Resolution5-63 Dial Tone Detection DBm Germany 350 Korea 11=1or2&3&4 China 12=1&2&3or4 13=1or2&3or4 14=1or2or3 Problem Resolution5-67 India Korea China = Pulse = Reverse DialingDial pulse codeDetermines LIU 72Problem Resolution Call Progress 74Problem Resolution Problem Resolution5-75 Modem Configuration Problem Resolution5-77 Fax Session Configuration Problem Resolution5-79 Redialing Number of Call Attempts Timer 82Problem Resolution Problem Resolution5-83 Miscellaneous Country Specific Ccitt 86Problem Resolution Problem Resolution5-87 = PBX =CHECK Into a dial 11=ASCII Miscellaneous Non-Country Specific Default Parameters=SWED = Soft = Loud = True= MRR SW scaling switching thresholdFor factoryTotal pages sentCounter SW scaling switching thresholdForinfactoryphoto. use onlySystem failure codeStorage1,2,3,4 Scanner gainCalculatedIndex 2Index Index 4Index Stndrd Weight Windows 6Index Dear Authorized-HP Dealer Side 2 of the Final Exam Answer Sheet HP OfficeJet Series Final ExamSide 1 of the Final Exam Answer Sheet DOS HP OfficeJet Series 300 Tssg Final Exam QuestionsFinal Exam-3 HP First Final Exam-5
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