HP 920 Fax manual Troubleshooting, Common problems

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11/13/98 3:08 pm

Catapult (US)

 

 

 

 

 

 

 

 

7Replace the scanner cover, and close the top cover.

8Plug in the HP Fax.

Caution:

Do not pour isopropyl alcohol directly onto the rollers.

Do not use soap and water to clean the rollers.

Troubleshooting

This section provides solutions to the most common problems you might experience while using your HP Fax.

Common problems

The HP Fax won’t pick up paper from the rear tray.

Use only paper that works with the HP Fax. See page 32 for a list.

Always load at least ten sheets of paper in the rear tray.

Use a stack of plain paper with specialty paper on top.

Pull the front tray forward, reload the paper and push the front tray back into position.

Make sure the paper guides are not too tight against the paper.

Printouts have horizontal streaks.

Print a self test page (page 13) to make sure your print cartridge is working properly. It may be low on ink, have clogged nozzles, or need cleaning.

Printouts have vertical streaks.

Clean the scanner glass and cover (page 23).

Low-on-ink message didn’t come on.

The low-on-ink message only works with the Large Black Print Cartridge (HP 51629A), which contains 40 ml of ink. Your

HP Fax came with the Inkjet Print Cartridge (HP 51629G), which contains 20 ml of ink.

HP Fax doesn’t answer the phone.

If you have an answering machine, make sure it has a greeting on it. If the greeting has been erased, the connection won’t be long enough for the HP Fax to detect the fax tones and answer.

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HP Company Confidential

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Contents Safety Information 23/99 1050 am Catapult UG USUser’s Guide Table of Contents Maintenance and Troubleshooting 1Using Your HP Fax Loading Blank Paper Sending a Fax Using a Calling Card Monitor Dialing Sending FaxesReceiving Faxes Choosing automatic versus manual fax receivingMaking Copies 2Set Up to Receive Faxes Press Answer Mode until Auto appears in the displayDo you have distinctive ringing? Manual Answering Machine or PC Modem 11/13/98 200 am Catapult US HP Company Confidential Using the Menus 3Using the Menu to Customize your HP FaxPrinting a Map of the Menus Fax Resolution Fax/Copy ContrastEntering Text Automatic Reports Setup Print ReportUsing Speed Dials to Send a Fax Speed Dial Setup and UseSetting Up Individual Speed Dials Deleting a Speed Dial EntryPrinting a List of Speed Dial Codes Creating a Group Speed Dial ListPress Start. Add 1 of 20 appears Copy Setup Copy ResolutionReduce to Fit Scan and Send Fax FunctionsPrint Cover Send Fax LaterPoll to Receive Basic Fax SetupFax Forwarding Date & TimeDial Mode Rings to AnswerPaper Size Automatic Reports Setup Advanced Fax SetupRing and Beep Volume Busy RedialError Correction Mode Answer Ring PatternAutomatic Reduction Silent Detect MaintenanceClean Print Cartridge Country and LanguageCleaning the HP Fax Cleaning the exteriorCleaning the print cartridge and surrounding areas Cleaning the paper rollers Troubleshooting Common problemsClear paper jam, then press START, or, Clear paper jam Error messagesClear document jam, then press Start Replace scanner coverHP Company Confidential 5Support and Specifications Getting AssistanceSources of Information and Help HP Customer Care CentersHP First Paper Types and Sizes Ordering InformationOverall specifications Product SpecificationsObtaining a Material Safety Data Sheet Faxing specificationsCopying specifications Paper Margins CopyingDeclaration of Conformity Regulatory Information HP Company Confidential Network Compatibility Declaration Connect only Equipment Complying with EN41003 To this FAX Hewlett-Packard Limited Warranty Statement Hewlett-Packard Year 2000 Warranty Index Fax header 18 modem Redial 11/13/98 204 am Catapult UG HP Company Confidential
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