HP 920 Fax manual Getting Assistance, 5Support and Specifications

Page 33

2/3/99 2:00 pm

Catapult (US)

5Support and Specifications

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This chapter provides information on getting assistance, and ordering sup- plies and accessories. It also provides other technical information and a Limited Warranty statement.

Getting Assistance

Follow these three steps if you encounter a problem:

1The fastest way to solve most problems is through the “Maintenance and Troubleshooting” chapter.

2Make sure you are operating your HP Fax in the correct environment. The HP Fax is not supported and will not receive ￿faxes with:

Roll-over phone systems (such as automatic answering systems), voice mail, call waiting, and some other advanced features provided by your phone company on the phone line used by your fax.

3If you’re unable to resolve the problem after reviewing the “Maintenance and Troubleshooting” chapter, contact your dealer or the HP Customer Care Center for further assistance.

Important: Be sure to have the following information at hand before you contact HP or your dealer:

Product name, model number (printed on the keypad), and serial number (label on the back or bottom of the product).

￿A description of the problem, including any error messages.

Purchase date and proof of purchase. (Refer to the “Hewlett- Packard Limited Warranty Statement,” on page 40.)

Caution: To avoid printing problems and ink spillage, remove the print cartridge before repackaging and shipping the HP Fax.

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HP Company Confidential

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Contents 23/99 1050 am Catapult UG US Safety InformationUser’s Guide Table of Contents Maintenance and Troubleshooting 1Using Your HP Fax Loading Blank Paper Sending Faxes Sending a Fax Using a Calling Card Monitor DialingChoosing automatic versus manual fax receiving Receiving FaxesMaking Copies Press Answer Mode until Auto appears in the display 2Set Up to Receive FaxesDo you have distinctive ringing? Manual Answering Machine or PC Modem 11/13/98 200 am Catapult US HP Company Confidential Using the Menus 3Using the Menu to Customize your HP FaxPrinting a Map of the Menus Fax Resolution Fax/Copy ContrastEntering Text Print Report Automatic Reports SetupSetting Up Individual Speed Dials Speed Dial Setup and UseUsing Speed Dials to Send a Fax Deleting a Speed Dial EntryPrinting a List of Speed Dial Codes Creating a Group Speed Dial ListPress Start. Add 1 of 20 appears Copy Setup Copy ResolutionReduce to Fit Print Cover Fax FunctionsScan and Send Send Fax LaterFax Forwarding Basic Fax SetupPoll to Receive Date & TimeDial Mode Rings to AnswerPaper Size Ring and Beep Volume Advanced Fax SetupAutomatic Reports Setup Busy RedialError Correction Mode Answer Ring PatternAutomatic Reduction Clean Print Cartridge MaintenanceSilent Detect Country and LanguageCleaning the exterior Cleaning the HP FaxCleaning the print cartridge and surrounding areas Cleaning the paper rollers Common problems TroubleshootingClear document jam, then press Start Error messagesClear paper jam, then press START, or, Clear paper jam Replace scanner coverHP Company Confidential Getting Assistance 5Support and SpecificationsHP Customer Care Centers Sources of Information and HelpHP First Ordering Information Paper Types and SizesObtaining a Material Safety Data Sheet Product SpecificationsOverall specifications Faxing specificationsPaper Margins Copying Copying specificationsDeclaration of Conformity Regulatory Information HP Company Confidential Network Compatibility Declaration Connect only Equipment Complying with EN41003 To this FAX Hewlett-Packard Limited Warranty Statement Hewlett-Packard Year 2000 Warranty Index Fax header 18 modem Redial 11/13/98 204 am Catapult UG HP Company Confidential
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