HP C6180, C6150 manual Clear paper jams, To clear a paper jam from the rear door

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Note The HP All-in-One functionality will be limited during VPN sessions.

Cause The Ethernet cable is not plugged in to the router, switch, or hub, or the cable is defective.

Solution Reinsert the cables. Or, if necessary, try a different cable.

Cause The HP All-in-One is assigned an AutoIP address instead of DHCP.

Solution The HP All-in-One is not connected properly to the network.

Check the following:

●Make sure all cables are connected properly and securely.

●If the cables are connected properly, your access point, router, or home gateway might not be sending an address. If this is the case, you might need to reset the HP All-in-One.

●Make sure the HP All-in-One is on the correct network.

Cause The HP All-in-One is on the wrong subnet or gateway.

Solution Print a network configuration page, and verify that the router and HP All-in-One are on the same subnet and gateway. For more information, see the onscreen Help that came with the HP All-in-One.

Cause The HP All-in-One is not turned on.

Solution Turn on the HP All-in-One.

Clear paper jams

If the paper was loaded in the input tray, you might need to clear the paper jam from the rear door. Paper can also jam in the automatic document feeder. Several common actions can cause paper to jam the automatic document feeder:

●Placing too much paper in the document feeder tray. The automatic document feeder can hold up to 50 sheets of letter or A4 paper, or 35 sheets of legal paper.

●Using paper that is too thick or too thin for the HP All-in-One.

●Trying to add paper to the document feeder tray while the HP All-in-One is feeding pages.

To clear a paper jam from the rear door

1.Turn off the HP All-in-One.

2.Press in the tab on the rear door to release the door. Remove the door by pulling it away from the HP All-in-One.

Caution Trying to clear a paper jam from the front of the HP All-in-One can damage the print mechanism. Always access and clear paper jams through the rear door.

Troubleshooting and support

Basics Guide

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Contents HP Photosmart C6100 All-in-One series Basics Guide Hewlett-Packard Company notices Contents Index Copy Print photosPrint from your computer ScanHP All-in-One at a glance Label DescriptionControl panel features Label Name and Description Use the HP Photosmart software Access the onscreen Help Find more informationHP Photosmart Mac Help appears Wired network setup If you want toSee this section What you need for a wired network Connect the HP All-in-One to the networkInstall the software for a network connection To connect the HP All-in-One to the networkTo install the Windows HP All-in-One software To install the Mac HP All-in-One softwareIntegrated wireless Wlan 802.11 network setup What you need for an integrated wireless Wlan 802.11 networkConnect to an integrated wireless Wlan 802.11 network To connect the HP All-in-One with the Wireless Setup WizardIf you do not see your network name in the list Wireless ad hoc network setup What you need for an ad hoc networkPrepare a Windows XP computer On the Windows Control Panel, click Security Center To disable LAN connections with Windows XPTo prepare your computer To create a network profilePrepare a Mac To create a new network profileCreate a network profile for other operating systems Select Create Network…Click Show Options Connect to a wireless ad hoc network Communication mode Ad Hoc Encryption enabledTo connect to a wireless ad hoc network Connect to additional computers on a network Manage your network settings Change basic network settings from the control panelTo run the Wireless Setup Wizard To restore network defaults To view and print the network settingsRestore network defaults Turn the wireless radio on and offAutomatic Full Half To access the Embedded Web Server IP Address Subnet Mask Default GatewayAccess the Embedded Web Server Use the Embedded Web ServerTo access the Embedded Web Server setup wizard Network configuration page definitionsUse the Embedded Web Server setup wizard General network settingsWired 802.3 network settings ParameterWhen you use the web or send an e-mail message, you use a Wireless 802.11 network settings Plugged in and connected to an active network Ssid Parameter Bluetooth settings Set up the HP All-in-One for faxing Countries/regions with a parallel-type phone systemChoose the correct fax setup for your home or office USASelect your fax setup case Other equipment/ services sharing your fax line Recommended fax setup for parallel-type phone systemsRecommended fax setup for serial-type phone systems Up modem, and answering ServiceNot applicable MachineCase a Separate fax line no voice calls received Case B Set up the HP All-in-One with DSLTo set up the HP All-in-One with a separate fax line Back view of the HP All-in-OneTo set up the HP All-in-One with DSL Fax setup Case D Fax with a distinctive ring service on the same line To set up the HP All-in-One with a distinctive ring serviceTo set up the HP All-in-One with a shared voice/fax line Case E Shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the HP All-in-One with voice mail To set up the HP All-in-One with a computer dial-up modemCase H Shared voice/fax line with computer dial-up modem Example of a parallel splitter Fax setup Case I Shared voice/fax line with answering machine Answering machineFax setup Example of a parallel splitter Fax setup Example of a parallel splitter Change settings on the HP All-in-One to receive faxes Set the answer modeTo set the answer mode Set the number of rings before answeringChange the answer ring pattern for distinctive ringing To set a default fax header from the control panel Test your fax setupTo test your fax setup from the control panel Set the fax headerFax setup Load originals and load paper Load an original in the automatic document feederTo load an original in the document feeder tray Load an original on the glass Load 10 x 15 cm 4 x 6 inch photo paperTo load an original on the glass Avoid paper jams To load 10 x 15 cm 4 x 6 inch photo paper in the photo trayScan an original to a computer Make a copyScan an image To make a copy from the control panelPress OK to select Select Computer Make reprints of your photosPress Scan Menu Press ReprintsPrint Options Defaults optionScan an original to a memory card or storage device Print PreviewPrint 10 x 15 cm 4 x 6 inch photos To print one or more 10 x 15 cm 4 x 6 inch photosTo edit the selected photo before printing Print from a software applicationTo print more than one copy of the selected photo To select additional photos for printingTo print from a software application Windows To print from a software application MacTo send a basic fax from the control panel Send a basic faxReplace the ink cartridges Press Fax MenuTo replace the ink cartridges Use the HP All-in-One features Clean the HP All-in-One Align the printerTo align the printer from the control panel Clean the glass To clean the glassClean the lid backing Clean the exteriorTo clean the lid backing Uninstall and reinstall the software Troubleshooting common setup issuesTo uninstall from a Windows computer and then reinstall Hardware setup troubleshooting To uninstall from a Mac and then reinstallHP All-in-One will not turn on Display shows the wrong language To set your language and country/regionFax setup troubleshooting Wrong measurements are showing in menus on the displayFax Connected to Active Telephone Wall Jack test failed Fax test failedFax Hardware Test failed What to doPhone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Fax Line Condition test failed HP All-in-One is having problems sending and receiving faxes Troubleshooting and support Troubleshooting and support Try setting the Fax Speed to Medium 14400 or Slow If you hear noise, do the following HP All-in-One cannot send faxes, but can receive faxesHP All-in-One is having problems sending a manual fax HP All-in-One cannot receive faxes, but can send faxes Telephone wall jack Troubleshooting and support Fax tones are recorded on my answering machine Telephone wall jack Network troubleshooting Wired network setup troubleshootingTo establish an active network connection Received a System Requirements Error No TCP/IPPrinter not Found screen appears during installation To make sure your network connection is activeWireless setup troubleshooting To print the network configurationYou do not see the Ssid Weak signal Error message Cannot connect to networkError message Invalid WEP Key Cause An invalid WEP key was enteredNetwork software installation troubleshooting Error message Invalid passphraseError message More than 1 SecureEZ Setup access point found Clear paper jams To clear a paper jam from the rear doorTo clear a paper jam in the automatic document feeder Ink cartridge messages Calibration errorInformation on ink cartridges Cannot printInk cartridges are expired Ink cartridge problemInk cartridges are empty Ink expiration nearPrint head assembly is stalled Non-HP inkOriginal HP ink depleted Printer alignment failed To clear the print head assemblyPrint head failure Replace ink cartridges soonWrong ink cartridges installed HP support by phone Additional warranty optionsSupport process Phone support period Placing a callSystem requirements Paper specificationsPrint specifications Paper tray capacitiesFax specifications Copy specificationsScan specifications Physical specificationsRegulatory notices Environmental specificationsInk cartridge warranty information Regulatory model identification numberWarranty Index Left arrow Basics Guide 113 114

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