HP C6180, C6150 manual Telephone wall jack

Page 92

Solution

Note This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the HP All-in-One, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.

When you have an answering machine on the same phone line you use for fax calls, you must connect the answering machine directly to the HP All-in-One using the port labeled 2-EXT, as shown below. You also need to set the correct number of rings to answer for both the answering machine and HP All-in-One.

Troubleshooting and support

1

Telephone wall jack

2

Connect to the IN port on the answering machine

3

Connect to the OUT port on the answering machine

4

Telephone (optional)

5

Answering machine

6

Use the phone cord supplied in the box with the HP All-in-One

Make sure the HP All-in-One is set to receive faxes automatically and that the Rings to Answer setting is correct. The number of rings to answer for the HP All-in-One should be greater than the number of rings to answer for the answering machine. Set your answering machine to a low number of rings and the HP All-in-One to answer in the maximum number of rings supported by your device. (The maximum number of rings varies by country/region.) In this setup, the answering machine will answer the call and the HP All-in-One will monitor the line. If the HP All-in-One detects fax tones, the HP All-in-One will receive the fax. If the call is a voice call, the answering machine will record the incoming message.

Cause You have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), and the Distinctive Ring setting on the HP All-in- One does not match.

Solution If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Distinctive Ring setting on the HP All-in-One is set to match. For example, if the phone company has assigned your number a double ring pattern, make sure Double Rings is selected as the Distinctive Ring setting.

Basics Guide

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Contents HP Photosmart C6100 All-in-One series Basics Guide Hewlett-Packard Company notices Contents Index Print photos Print from your computerCopy ScanHP All-in-One at a glance Label DescriptionControl panel features Label Name and Description Use the HP Photosmart software HP Photosmart Mac Help appears Access the onscreen HelpFind more information See this section Wired network setupIf you want to What you need for a wired network Connect the HP All-in-One to the networkInstall the software for a network connection To connect the HP All-in-One to the networkTo install the Windows HP All-in-One software To install the Mac HP All-in-One softwareIntegrated wireless Wlan 802.11 network setup What you need for an integrated wireless Wlan 802.11 networkConnect to an integrated wireless Wlan 802.11 network To connect the HP All-in-One with the Wireless Setup WizardIf you do not see your network name in the list Prepare a Windows XP computer Wireless ad hoc network setupWhat you need for an ad hoc network To disable LAN connections with Windows XP To prepare your computerOn the Windows Control Panel, click Security Center To create a network profilePrepare a Mac To create a new network profileClick Show Options Create a network profile for other operating systemsSelect Create Network… To connect to a wireless ad hoc network Connect to a wireless ad hoc networkCommunication mode Ad Hoc Encryption enabled Connect to additional computers on a network To run the Wireless Setup Wizard Manage your network settingsChange basic network settings from the control panel To view and print the network settings Restore network defaultsTo restore network defaults Turn the wireless radio on and offAutomatic Full Half IP Address Subnet Mask Default Gateway Access the Embedded Web ServerTo access the Embedded Web Server Use the Embedded Web ServerNetwork configuration page definitions Use the Embedded Web Server setup wizardTo access the Embedded Web Server setup wizard General network settingsWired 802.3 network settings ParameterWhen you use the web or send an e-mail message, you use a Wireless 802.11 network settings Plugged in and connected to an active network Ssid Parameter Bluetooth settings Set up the HP All-in-One for faxing Countries/regions with a parallel-type phone systemChoose the correct fax setup for your home or office USASelect your fax setup case Recommended fax setup for serial-type phone systems Other equipment/ services sharing your fax lineRecommended fax setup for parallel-type phone systems Service Not applicableUp modem, and answering MachineCase B Set up the HP All-in-One with DSL To set up the HP All-in-One with a separate fax lineCase a Separate fax line no voice calls received Back view of the HP All-in-OneTo set up the HP All-in-One with DSL Fax setup Case D Fax with a distinctive ring service on the same line To set up the HP All-in-One with a distinctive ring serviceTo set up the HP All-in-One with a shared voice/fax line Case E Shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the HP All-in-One with voice mail To set up the HP All-in-One with a computer dial-up modemCase H Shared voice/fax line with computer dial-up modem Example of a parallel splitter Fax setup Case I Shared voice/fax line with answering machine Answering machineFax setup Example of a parallel splitter Fax setup Example of a parallel splitter Change settings on the HP All-in-One to receive faxes Set the answer modeChange the answer ring pattern for distinctive ringing To set the answer modeSet the number of rings before answering Test your fax setup To test your fax setup from the control panelTo set a default fax header from the control panel Set the fax headerFax setup To load an original in the document feeder tray Load originals and load paperLoad an original in the automatic document feeder To load an original on the glass Load an original on the glassLoad 10 x 15 cm 4 x 6 inch photo paper Avoid paper jams To load 10 x 15 cm 4 x 6 inch photo paper in the photo trayMake a copy Scan an imageScan an original to a computer To make a copy from the control panelMake reprints of your photos Press Scan MenuPress OK to select Select Computer Press ReprintsDefaults option Scan an original to a memory card or storage devicePrint Options Print PreviewPrint 10 x 15 cm 4 x 6 inch photos To print one or more 10 x 15 cm 4 x 6 inch photosPrint from a software application To print more than one copy of the selected photoTo edit the selected photo before printing To select additional photos for printingTo print from a software application Windows To print from a software application MacSend a basic fax Replace the ink cartridgesTo send a basic fax from the control panel Press Fax MenuTo replace the ink cartridges Use the HP All-in-One features To align the printer from the control panel Clean the HP All-in-OneAlign the printer Clean the glass To clean the glassTo clean the lid backing Clean the lid backingClean the exterior To uninstall from a Windows computer and then reinstall Uninstall and reinstall the softwareTroubleshooting common setup issues HP All-in-One will not turn on Hardware setup troubleshootingTo uninstall from a Mac and then reinstall Display shows the wrong language To set your language and country/regionFax setup troubleshooting Wrong measurements are showing in menus on the displayFax test failed Fax Hardware Test failedFax Connected to Active Telephone Wall Jack test failed What to doPhone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Fax Line Condition test failed HP All-in-One is having problems sending and receiving faxes Troubleshooting and support Troubleshooting and support Try setting the Fax Speed to Medium 14400 or Slow If you hear noise, do the following HP All-in-One cannot send faxes, but can receive faxesHP All-in-One is having problems sending a manual fax HP All-in-One cannot receive faxes, but can send faxes Telephone wall jack Troubleshooting and support Fax tones are recorded on my answering machine Telephone wall jack Network troubleshooting Wired network setup troubleshootingReceived a System Requirements Error No TCP/IP Printer not Found screen appears during installationTo establish an active network connection To make sure your network connection is activeYou do not see the Ssid Wireless setup troubleshootingTo print the network configuration Weak signal Error message Cannot connect to networkError message Invalid WEP Key Cause An invalid WEP key was enteredError message More than 1 SecureEZ Setup access point found Network software installation troubleshootingError message Invalid passphrase Clear paper jams To clear a paper jam from the rear doorTo clear a paper jam in the automatic document feeder Calibration error Information on ink cartridgesInk cartridge messages Cannot printInk cartridge problem Ink cartridges are emptyInk cartridges are expired Ink expiration nearOriginal HP ink depleted Print head assembly is stalledNon-HP ink To clear the print head assembly Print head failurePrinter alignment failed Replace ink cartridges soonWrong ink cartridges installed Additional warranty options Support processHP support by phone Phone support period Placing a callPaper specifications Print specificationsSystem requirements Paper tray capacitiesCopy specifications Scan specificationsFax specifications Physical specificationsEnvironmental specifications Ink cartridge warranty informationRegulatory notices Regulatory model identification numberWarranty Index Left arrow Basics Guide 113 114
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