HP C6180, C6150 HP All-in-One is having problems sending a manual fax

The HP All-in-One is having problems sending a manual fax

Cause The recipient's fax machine might not support receiving faxes manually. Solution Check with the recipient to see if their fax machine can receive faxes manually.

Cause You did not press Start Fax Black or Start Fax Color within three seconds of hearing fax tones.

Solution If you are sending a fax manually, make sure that you press Start Fax Black or Start Fax Color within three seconds of hearing the recipient's fax tones, otherwise the transmission might fail.

Cause The telephone used to initiate the fax call was not connected directly to the HP All- in-One or was not connected properly.

Solution

Note This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the HP All-in-One, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.

To send a fax manually, the telephone must be connected directly to the port labeled 2-EXT on the HP All-in-One, as shown below.

Troubleshooting and support

1Telephone wall jack

2Use the phone cord supplied in the box with the HP All-in-One

3Telephone

Cause The Fax Speed setting might be set too fast.

Solution Try setting the Fax Speed to Medium (14400) or Slow (9600), and then resend the fax.

Cause The HP All-in-One is not detecting an original loaded in the document feeder tray. Solution If you did not load an original in the document feeder tray, or if the original is not pushed in far enough, you will be unable to send a fax manually. Load an original in the document feeder tray, or push the original farther into the tray. Once the HP All-in-One detects the original, a confirmation message appears on the display.

Basics Guide 87