HP C6150, C6180 manual Ink cartridge problem, Ink cartridges are empty, Ink cartridges are expired

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Troubleshooting and support

Chapter 5

One. To find out the reorder number for all the ink cartridges that the HP All-in-One supports, follow the instructions provided in this guide.

For more information, see: Replace the ink cartridges

Cause The ink cartridge(s) are not intended for use in this device. Solution Contact HP Support. Go to:

www.hp.com/support

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Ink cartridge problem

Cause The indicated ink cartridge(s) are missing or are damaged.

Solution Replace the indicated ink cartridge(s) immediately so that you can resume printing. If there are no ink cartridges missing from the HP All-in-One, the ink cartridge contacts might need to be cleaned.

If there are no ink cartridges missing from the HP All-in-One, and you still receive this message after cleaning the ink cartridge contacts, you might have a damaged ink cartridge. Contact HP customer support. Go to:

www.hp.com/support

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

For more information, see: Replace the ink cartridges

Ink cartridge(s) are empty

Cause The indicated ink cartridge(s) are out of ink.

Solution Replace the indicated ink cartridge(s) with new ink cartridge(s).

For more information, see:

Replace the ink cartridges

Ink cartridge(s) are expired

Cause The ink in the indicated ink cartridge(s) is at the expiration date.

Solution Each ink cartridge has an expiration date. The purpose of expiration is to protect the printing system and to ensure ink quality. When you receive an ink cartridge(s) are expired message, remove and replace the expired ink cartridge, and then close the message. You can also continue printing without replacing the ink cartridge, by following the instructions on the HP All-in-One or the ink cartridge expiration message on your computer screen. HP recommends replacing the expired ink cartridges. HP cannot guarantee the quality or reliability of expired ink cartridges. Device service or repairs required as a result of using expired ink will not be covered under warranty.

For more information, see:

●Replace the ink cartridges

●Ink cartridge warranty information

Ink expiration near

Cause The ink in the indicated ink cartridge(s) is near expiration. Solution One or more of the ink cartridges are near their expiration date.

Each ink cartridge has an expiration date. The purpose of expiration is to protect the printing system and to ensure ink quality. When you receive an ink cartridge(s) are expired message,

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HP Photosmart C6100 All-in-One series

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Contents HP Photosmart C6100 All-in-One series Basics Guide Hewlett-Packard Company notices Contents Index Print from your computer Print photosCopy ScanLabel Description HP All-in-One at a glanceControl panel features Label Name and Description Use the HP Photosmart software Access the onscreen Help Find more informationHP Photosmart Mac Help appears Wired network setup If you want toSee this section Connect the HP All-in-One to the network What you need for a wired networkTo connect the HP All-in-One to the network Install the software for a network connectionTo install the Mac HP All-in-One software To install the Windows HP All-in-One softwareWhat you need for an integrated wireless Wlan 802.11 network Integrated wireless Wlan 802.11 network setupTo connect the HP All-in-One with the Wireless Setup Wizard Connect to an integrated wireless Wlan 802.11 networkIf you do not see your network name in the list Wireless ad hoc network setup What you need for an ad hoc networkPrepare a Windows XP computer To prepare your computer To disable LAN connections with Windows XPOn the Windows Control Panel, click Security Center To create a network profileTo create a new network profile Prepare a MacCreate a network profile for other operating systems Select Create Network…Click Show Options Connect to a wireless ad hoc network Communication mode Ad Hoc Encryption enabledTo connect to a wireless ad hoc network Connect to additional computers on a network Manage your network settings Change basic network settings from the control panelTo run the Wireless Setup Wizard Restore network defaults To view and print the network settingsTo restore network defaults Turn the wireless radio on and offAutomatic Full Half Access the Embedded Web Server IP Address Subnet Mask Default GatewayTo access the Embedded Web Server Use the Embedded Web ServerUse the Embedded Web Server setup wizard Network configuration page definitionsTo access the Embedded Web Server setup wizard General network settingsParameter Wired 802.3 network settingsWhen you use the web or send an e-mail message, you use a Wireless 802.11 network settings Plugged in and connected to an active network Ssid Parameter Bluetooth settings Countries/regions with a parallel-type phone system Set up the HP All-in-One for faxingUSA Choose the correct fax setup for your home or officeSelect your fax setup case Other equipment/ services sharing your fax line Recommended fax setup for parallel-type phone systemsRecommended fax setup for serial-type phone systems Not applicable ServiceUp modem, and answering MachineTo set up the HP All-in-One with a separate fax line Case B Set up the HP All-in-One with DSLCase a Separate fax line no voice calls received Back view of the HP All-in-OneTo set up the HP All-in-One with DSL Fax setup To set up the HP All-in-One with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line To set up the HP All-in-One with a shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the HP All-in-One with a computer dial-up modem To set up the HP All-in-One with voice mailCase H Shared voice/fax line with computer dial-up modem Example of a parallel splitter Fax setup Answering machine Case I Shared voice/fax line with answering machineFax setup Example of a parallel splitter Fax setup Example of a parallel splitter Set the answer mode Change settings on the HP All-in-One to receive faxesTo set the answer mode Set the number of rings before answeringChange the answer ring pattern for distinctive ringing To test your fax setup from the control panel Test your fax setupTo set a default fax header from the control panel Set the fax headerFax setup Load originals and load paper Load an original in the automatic document feederTo load an original in the document feeder tray Load an original on the glass Load 10 x 15 cm 4 x 6 inch photo paperTo load an original on the glass To load 10 x 15 cm 4 x 6 inch photo paper in the photo tray Avoid paper jamsScan an image Make a copyScan an original to a computer To make a copy from the control panelPress Scan Menu Make reprints of your photosPress OK to select Select Computer Press ReprintsScan an original to a memory card or storage device Defaults optionPrint Options Print PreviewTo print one or more 10 x 15 cm 4 x 6 inch photos Print 10 x 15 cm 4 x 6 inch photosTo print more than one copy of the selected photo Print from a software applicationTo edit the selected photo before printing To select additional photos for printingTo print from a software application Mac To print from a software application WindowsReplace the ink cartridges Send a basic faxTo send a basic fax from the control panel Press Fax MenuTo replace the ink cartridges Use the HP All-in-One features Clean the HP All-in-One Align the printerTo align the printer from the control panel To clean the glass Clean the glassClean the lid backing Clean the exteriorTo clean the lid backing Uninstall and reinstall the software Troubleshooting common setup issuesTo uninstall from a Windows computer and then reinstall Hardware setup troubleshooting To uninstall from a Mac and then reinstallHP All-in-One will not turn on To set your language and country/region Display shows the wrong languageWrong measurements are showing in menus on the display Fax setup troubleshootingFax Hardware Test failed Fax test failedFax Connected to Active Telephone Wall Jack test failed What to doPhone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Fax Line Condition test failed HP All-in-One is having problems sending and receiving faxes Troubleshooting and support Troubleshooting and support Try setting the Fax Speed to Medium 14400 or Slow HP All-in-One cannot send faxes, but can receive faxes If you hear noise, do the followingHP All-in-One is having problems sending a manual fax HP All-in-One cannot receive faxes, but can send faxes Telephone wall jack Troubleshooting and support Fax tones are recorded on my answering machine Telephone wall jack Wired network setup troubleshooting Network troubleshootingPrinter not Found screen appears during installation Received a System Requirements Error No TCP/IPTo establish an active network connection To make sure your network connection is activeWireless setup troubleshooting To print the network configurationYou do not see the Ssid Error message Cannot connect to network Weak signalCause An invalid WEP key was entered Error message Invalid WEP KeyNetwork software installation troubleshooting Error message Invalid passphraseError message More than 1 SecureEZ Setup access point found To clear a paper jam from the rear door Clear paper jamsTo clear a paper jam in the automatic document feeder Information on ink cartridges Calibration errorInk cartridge messages Cannot printInk cartridges are empty Ink cartridge problemInk cartridges are expired Ink expiration nearPrint head assembly is stalled Non-HP inkOriginal HP ink depleted Print head failure To clear the print head assemblyPrinter alignment failed Replace ink cartridges soonWrong ink cartridges installed Support process Additional warranty optionsHP support by phone Phone support period Placing a callPrint specifications Paper specificationsSystem requirements Paper tray capacitiesScan specifications Copy specificationsFax specifications Physical specificationsInk cartridge warranty information Environmental specificationsRegulatory notices Regulatory model identification numberWarranty Index Left arrow Basics Guide 113 114
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