HP C6150, C6180 To clear the print head assembly, Print head failure, Printer alignment failed

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Troubleshooting and support

Chapter 5

Solution Remove any objects that are blocking the print head assembly.

To clear the print head assembly

1.Open the ink cartridge door by lifting from the front center of the device, until the door locks into place.

2.Remove any objects that are blocking the print head assembly, including any packing materials.

3.Turn the HP All-in-One off, then turn it on again.

4.Close the ink cartridge door.

Print head failure

Cause The print head assembly or the ink delivery system has failed and the HP All-in-One can no longer print.

Solution Contact HP Support. Go to: www.hp.com/support

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Printer alignment failed

Cause An incorrect type of paper is loaded in the input tray.

Solution If you have color or photo paper loaded in the input tray when you align the printer, the alignment might fail. Load unused plain white letter or A4 paper into the input tray, and then try the alignment again. If the alignment fails again, you might have a defective sensor.

Contact HP Support. Go to: www.hp.com/support

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause The print head assembly or sensor is defective. Solution Contact HP Support. Go to: www.hp.com/support

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Replace ink cartridges soon

Cause This warning indicates one or more ink cartridge is out of ink.

104	HP Photosmart C6100 All-in-One series

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Contents HP Photosmart C6100 All-in-One series Basics Guide Hewlett-Packard Company notices Contents Index Scan Print photosPrint from your computer CopyLabel Description HP All-in-One at a glanceControl panel features Label Name and Description Use the HP Photosmart software HP Photosmart Mac Help appears Access the onscreen HelpFind more information See this section Wired network setupIf you want to Connect the HP All-in-One to the network What you need for a wired networkTo connect the HP All-in-One to the network Install the software for a network connectionTo install the Mac HP All-in-One software To install the Windows HP All-in-One softwareWhat you need for an integrated wireless Wlan 802.11 network Integrated wireless Wlan 802.11 network setupTo connect the HP All-in-One with the Wireless Setup Wizard Connect to an integrated wireless Wlan 802.11 networkIf you do not see your network name in the list Prepare a Windows XP computer Wireless ad hoc network setupWhat you need for an ad hoc network To create a network profile To disable LAN connections with Windows XPTo prepare your computer On the Windows Control Panel, click Security CenterTo create a new network profile Prepare a MacClick Show Options Create a network profile for other operating systemsSelect Create Network… To connect to a wireless ad hoc network Connect to a wireless ad hoc networkCommunication mode Ad Hoc Encryption enabled Connect to additional computers on a network To run the Wireless Setup Wizard Manage your network settingsChange basic network settings from the control panel Turn the wireless radio on and off To view and print the network settingsRestore network defaults To restore network defaultsAutomatic Full Half Use the Embedded Web Server IP Address Subnet Mask Default GatewayAccess the Embedded Web Server To access the Embedded Web ServerGeneral network settings Network configuration page definitionsUse the Embedded Web Server setup wizard To access the Embedded Web Server setup wizardParameter Wired 802.3 network settingsWhen you use the web or send an e-mail message, you use a Wireless 802.11 network settings Plugged in and connected to an active network Ssid Parameter Bluetooth settings Countries/regions with a parallel-type phone system Set up the HP All-in-One for faxingUSA Choose the correct fax setup for your home or officeSelect your fax setup case Recommended fax setup for serial-type phone systems Other equipment/ services sharing your fax lineRecommended fax setup for parallel-type phone systems Machine ServiceNot applicable Up modem, and answeringBack view of the HP All-in-One Case B Set up the HP All-in-One with DSLTo set up the HP All-in-One with a separate fax line Case a Separate fax line no voice calls receivedTo set up the HP All-in-One with DSL Fax setup To set up the HP All-in-One with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line To set up the HP All-in-One with a shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the HP All-in-One with a computer dial-up modem To set up the HP All-in-One with voice mailCase H Shared voice/fax line with computer dial-up modem Example of a parallel splitter Fax setup Answering machine Case I Shared voice/fax line with answering machineFax setup Example of a parallel splitter Fax setup Example of a parallel splitter Set the answer mode Change settings on the HP All-in-One to receive faxesChange the answer ring pattern for distinctive ringing To set the answer modeSet the number of rings before answering Set the fax header Test your fax setupTo test your fax setup from the control panel To set a default fax header from the control panelFax setup To load an original in the document feeder tray Load originals and load paperLoad an original in the automatic document feeder To load an original on the glass Load an original on the glassLoad 10 x 15 cm 4 x 6 inch photo paper To load 10 x 15 cm 4 x 6 inch photo paper in the photo tray Avoid paper jamsTo make a copy from the control panel Make a copyScan an image Scan an original to a computerPress Reprints Make reprints of your photosPress Scan Menu Press OK to select Select ComputerPrint Preview Defaults optionScan an original to a memory card or storage device Print OptionsTo print one or more 10 x 15 cm 4 x 6 inch photos Print 10 x 15 cm 4 x 6 inch photosTo select additional photos for printing Print from a software applicationTo print more than one copy of the selected photo To edit the selected photo before printingTo print from a software application Mac To print from a software application WindowsPress Fax Menu Send a basic faxReplace the ink cartridges To send a basic fax from the control panelTo replace the ink cartridges Use the HP All-in-One features To align the printer from the control panel Clean the HP All-in-OneAlign the printer To clean the glass Clean the glassTo clean the lid backing Clean the lid backingClean the exterior To uninstall from a Windows computer and then reinstall Uninstall and reinstall the softwareTroubleshooting common setup issues HP All-in-One will not turn on Hardware setup troubleshootingTo uninstall from a Mac and then reinstall To set your language and country/region Display shows the wrong languageWrong measurements are showing in menus on the display Fax setup troubleshootingWhat to do Fax test failedFax Hardware Test failed Fax Connected to Active Telephone Wall Jack test failedPhone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Fax Line Condition test failed HP All-in-One is having problems sending and receiving faxes Troubleshooting and support Troubleshooting and support Try setting the Fax Speed to Medium 14400 or Slow HP All-in-One cannot send faxes, but can receive faxes If you hear noise, do the followingHP All-in-One is having problems sending a manual fax HP All-in-One cannot receive faxes, but can send faxes Telephone wall jack Troubleshooting and support Fax tones are recorded on my answering machine Telephone wall jack Wired network setup troubleshooting Network troubleshootingTo make sure your network connection is active Received a System Requirements Error No TCP/IPPrinter not Found screen appears during installation To establish an active network connectionYou do not see the Ssid Wireless setup troubleshootingTo print the network configuration Error message Cannot connect to network Weak signalCause An invalid WEP key was entered Error message Invalid WEP KeyError message More than 1 SecureEZ Setup access point found Network software installation troubleshootingError message Invalid passphrase To clear a paper jam from the rear door Clear paper jamsTo clear a paper jam in the automatic document feeder Cannot print Calibration errorInformation on ink cartridges Ink cartridge messagesInk expiration near Ink cartridge problemInk cartridges are empty Ink cartridges are expiredOriginal HP ink depleted Print head assembly is stalledNon-HP ink Replace ink cartridges soon To clear the print head assemblyPrint head failure Printer alignment failedWrong ink cartridges installed Phone support period Placing a call Additional warranty optionsSupport process HP support by phonePaper tray capacities Paper specificationsPrint specifications System requirementsPhysical specifications Copy specificationsScan specifications Fax specificationsRegulatory model identification number Environmental specificationsInk cartridge warranty information Regulatory noticesWarranty Index Left arrow Basics Guide 113 114

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