HP C6150, C6180 Network software installation troubleshooting, Error message Invalid passphrase

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Troubleshooting and support

Chapter 5

Note Some access points provide more than one WEP key. Make sure you use the first WEP key (index 1) when setting up your wireless network.

Error message: Invalid passphrase

Cause You have entered the WPA passphrase incorrectly.

Solution Use the Wireless Setup Wizard to enter the correct passphrase. Make sure it has between 8 and 63 characters, and matches the passphrase programmed in the access point (case sensitive).

Error message: The access point timed out before a connection could be made

Cause You are using SecureEZ setup and your access point allows only a limited amount of time for you complete the setup.

Solution Start the setup process again and make sure to complete the setup in the time allowed.

Error message: More than 1 SecureEZ Setup access point found

Cause Someone else in the vicinity is also using SecureEZ Setup to set up a device. Solution Cancel the setup and start over.

Error message: Another device connected to the access point before your device tried connecting

Cause Another device in the vicinity connected to your access point before the HP All-in- One was able to connect.

Solution Cancel the setup and start over.

Network software installation troubleshooting

This section addresses network setup problems you might encounter after establishing the network connection, inserting the CD and starting the software installation.

●I received a System Requirements Error: No TCP/IP

●The Printer Not Found screen appears during installation

I received a System Requirements Error: No TCP/IP

Cause Your Local Area Network (LAN) card is not installed properly.

Solution Make sure your LAN card is installed properly and set up for TCP/IP. See the instructions that came with your LAN card.

The Printer Not Found screen appears during installation

Cause A firewall, anti-virus, or anti-spyware application is preventing the HP All-in-One from accessing your computer.

Solution Uninstall the HP All-in-One software, and then reboot your computer. Temporarily disable the firewall, anti-virus, or anti-spyware, and then reinstall the HP All-in-One software. You can re-enable your firewall, anti-virus, or anti-spyware application after installation is complete. If you see firewall pop-up messages, you must accept or allow the pop-up messages. For more information, see the documentation provided with the firewall software.

Cause A Virtual Private Network (VPN) is preventing the HP All-in-One from accessing your computer.

Solution Temporarily disable the VPN before proceeding with the installation.

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HP Photosmart C6100 All-in-One series

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Contents HP Photosmart C6100 All-in-One series Basics Guide Hewlett-Packard Company notices Contents Index Print from your computer Print photosCopy ScanLabel Description HP All-in-One at a glanceControl panel features Label Name and Description Use the HP Photosmart software HP Photosmart Mac Help appears Access the onscreen HelpFind more information See this section Wired network setupIf you want to Connect the HP All-in-One to the network What you need for a wired networkTo connect the HP All-in-One to the network Install the software for a network connectionTo install the Mac HP All-in-One software To install the Windows HP All-in-One softwareWhat you need for an integrated wireless Wlan 802.11 network Integrated wireless Wlan 802.11 network setupTo connect the HP All-in-One with the Wireless Setup Wizard Connect to an integrated wireless Wlan 802.11 networkIf you do not see your network name in the list Prepare a Windows XP computer Wireless ad hoc network setupWhat you need for an ad hoc network To prepare your computer To disable LAN connections with Windows XPOn the Windows Control Panel, click Security Center To create a network profileTo create a new network profile Prepare a MacClick Show Options Create a network profile for other operating systemsSelect Create Network… To connect to a wireless ad hoc network Connect to a wireless ad hoc networkCommunication mode Ad Hoc Encryption enabled Connect to additional computers on a network To run the Wireless Setup Wizard Manage your network settingsChange basic network settings from the control panel Restore network defaults To view and print the network settingsTo restore network defaults Turn the wireless radio on and offAutomatic Full Half Access the Embedded Web Server IP Address Subnet Mask Default GatewayTo access the Embedded Web Server Use the Embedded Web ServerUse the Embedded Web Server setup wizard Network configuration page definitionsTo access the Embedded Web Server setup wizard General network settingsParameter Wired 802.3 network settingsWhen you use the web or send an e-mail message, you use a Wireless 802.11 network settings Plugged in and connected to an active network Ssid Parameter Bluetooth settings Countries/regions with a parallel-type phone system Set up the HP All-in-One for faxingUSA Choose the correct fax setup for your home or officeSelect your fax setup case Recommended fax setup for serial-type phone systems Other equipment/ services sharing your fax lineRecommended fax setup for parallel-type phone systems Not applicable ServiceUp modem, and answering MachineTo set up the HP All-in-One with a separate fax line Case B Set up the HP All-in-One with DSLCase a Separate fax line no voice calls received Back view of the HP All-in-OneTo set up the HP All-in-One with DSL Fax setup To set up the HP All-in-One with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line To set up the HP All-in-One with a shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the HP All-in-One with a computer dial-up modem To set up the HP All-in-One with voice mailCase H Shared voice/fax line with computer dial-up modem Example of a parallel splitter Fax setup Answering machine Case I Shared voice/fax line with answering machineFax setup Example of a parallel splitter Fax setup Example of a parallel splitter Set the answer mode Change settings on the HP All-in-One to receive faxesChange the answer ring pattern for distinctive ringing To set the answer modeSet the number of rings before answering To test your fax setup from the control panel Test your fax setupTo set a default fax header from the control panel Set the fax headerFax setup To load an original in the document feeder tray Load originals and load paperLoad an original in the automatic document feeder To load an original on the glass Load an original on the glassLoad 10 x 15 cm 4 x 6 inch photo paper To load 10 x 15 cm 4 x 6 inch photo paper in the photo tray Avoid paper jamsScan an image Make a copyScan an original to a computer To make a copy from the control panelPress Scan Menu Make reprints of your photosPress OK to select Select Computer Press ReprintsScan an original to a memory card or storage device Defaults optionPrint Options Print PreviewTo print one or more 10 x 15 cm 4 x 6 inch photos Print 10 x 15 cm 4 x 6 inch photosTo print more than one copy of the selected photo Print from a software applicationTo edit the selected photo before printing To select additional photos for printingTo print from a software application Mac To print from a software application WindowsReplace the ink cartridges Send a basic faxTo send a basic fax from the control panel Press Fax MenuTo replace the ink cartridges Use the HP All-in-One features To align the printer from the control panel Clean the HP All-in-OneAlign the printer To clean the glass Clean the glassTo clean the lid backing Clean the lid backingClean the exterior To uninstall from a Windows computer and then reinstall Uninstall and reinstall the softwareTroubleshooting common setup issues HP All-in-One will not turn on Hardware setup troubleshootingTo uninstall from a Mac and then reinstall To set your language and country/region Display shows the wrong languageWrong measurements are showing in menus on the display Fax setup troubleshootingFax Hardware Test failed Fax test failedFax Connected to Active Telephone Wall Jack test failed What to doPhone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Fax Line Condition test failed HP All-in-One is having problems sending and receiving faxes Troubleshooting and support Troubleshooting and support Try setting the Fax Speed to Medium 14400 or Slow HP All-in-One cannot send faxes, but can receive faxes If you hear noise, do the followingHP All-in-One is having problems sending a manual fax HP All-in-One cannot receive faxes, but can send faxes Telephone wall jack Troubleshooting and support Fax tones are recorded on my answering machine Telephone wall jack Wired network setup troubleshooting Network troubleshootingPrinter not Found screen appears during installation Received a System Requirements Error No TCP/IPTo establish an active network connection To make sure your network connection is activeYou do not see the Ssid Wireless setup troubleshootingTo print the network configuration Error message Cannot connect to network Weak signalCause An invalid WEP key was entered Error message Invalid WEP KeyError message More than 1 SecureEZ Setup access point found Network software installation troubleshootingError message Invalid passphrase To clear a paper jam from the rear door Clear paper jamsTo clear a paper jam in the automatic document feeder Information on ink cartridges Calibration errorInk cartridge messages Cannot printInk cartridges are empty Ink cartridge problemInk cartridges are expired Ink expiration nearOriginal HP ink depleted Print head assembly is stalledNon-HP ink Print head failure To clear the print head assemblyPrinter alignment failed Replace ink cartridges soonWrong ink cartridges installed Support process Additional warranty optionsHP support by phone Phone support period Placing a callPrint specifications Paper specificationsSystem requirements Paper tray capacitiesScan specifications Copy specificationsFax specifications Physical specificationsInk cartridge warranty information Environmental specificationsRegulatory notices Regulatory model identification numberWarranty Index Left arrow Basics Guide 113 114
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