HP C6150, C6180 manual Troubleshooting and support

Page 87

Troubleshooting and support

Chapter 5

Use the port labeled 1-LINE on the back of the HP All-in-One to connect to the telephone wall jack. Use the 2-EXT port to connect to any other equipment, such as an answering machine or a telephone, as shown below.

1Telephone wall jack

2Use the phone cord supplied in the box with the HP All-in-One

3Telephone (optional)

Cause You are using a phone line splitter.

Solution A phone line splitter can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP All-in- One directly to the telephone wall jack.

Cause The telephone wall jack is not working properly.

Solution Try connecting a working telephone and phone cord to the telephone wall jack you are using for the HP All-in-One and check for a dial tone. If you do not hear a dial tone, call your local telephone company for service.

Cause The phone line connection is noisy. Phone lines with poor sound quality (noise) can cause faxing problems.

Solution If the failure was due to noise on the phone line, contact the sender to have them resend the fax. The quality might be better when you try again. You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If the problem persists, turn Error Correction Mode (ECM) off and contact your telephone company.

If you are still having problems faxing, set the Fax Speed to a slower rate such as Medium (14400) or Slow (9600).

Cause Other equipment that uses the same phone line as the HP All-in-One might be in use. Solution Make sure extension phones (phones on the same phone line, but not connected to the HP All-in-One) or other equipment are not in use or off the hook. For example, you cannot use the HP All-in-One for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send e-mail or access the Internet.

Cause The HP All-in-One shares the same phone line with a DSL service and a DSL filter is not connected.

Solution If you use a DSL service, make sure that you have a DSL filter connected or you will not be able to fax successfully. The DSL service sends out a digital signal on the phone

84	HP Photosmart C6100 All-in-One series

Image 87

Contents HP Photosmart C6100 All-in-One series Basics Guide Hewlett-Packard Company notices Contents Index Scan Print photosPrint from your computer CopyLabel Description HP All-in-One at a glanceControl panel features Label Name and Description Use the HP Photosmart software Access the onscreen Help Find more informationHP Photosmart Mac Help appears Wired network setup If you want toSee this section Connect the HP All-in-One to the network What you need for a wired networkTo connect the HP All-in-One to the network Install the software for a network connectionTo install the Mac HP All-in-One software To install the Windows HP All-in-One softwareWhat you need for an integrated wireless Wlan 802.11 network Integrated wireless Wlan 802.11 network setupTo connect the HP All-in-One with the Wireless Setup Wizard Connect to an integrated wireless Wlan 802.11 networkIf you do not see your network name in the list Wireless ad hoc network setup What you need for an ad hoc networkPrepare a Windows XP computer To create a network profile To disable LAN connections with Windows XPTo prepare your computer On the Windows Control Panel, click Security CenterTo create a new network profile Prepare a MacCreate a network profile for other operating systems Select Create Network…Click Show Options Connect to a wireless ad hoc network Communication mode Ad Hoc Encryption enabledTo connect to a wireless ad hoc network Connect to additional computers on a network Manage your network settings Change basic network settings from the control panelTo run the Wireless Setup Wizard Turn the wireless radio on and off To view and print the network settingsRestore network defaults To restore network defaultsAutomatic Full Half Use the Embedded Web Server IP Address Subnet Mask Default GatewayAccess the Embedded Web Server To access the Embedded Web ServerGeneral network settings Network configuration page definitionsUse the Embedded Web Server setup wizard To access the Embedded Web Server setup wizardParameter Wired 802.3 network settingsWhen you use the web or send an e-mail message, you use a Wireless 802.11 network settings Plugged in and connected to an active network Ssid Parameter Bluetooth settings Countries/regions with a parallel-type phone system Set up the HP All-in-One for faxingUSA Choose the correct fax setup for your home or officeSelect your fax setup case Other equipment/ services sharing your fax line Recommended fax setup for parallel-type phone systemsRecommended fax setup for serial-type phone systems Machine ServiceNot applicable Up modem, and answeringBack view of the HP All-in-One Case B Set up the HP All-in-One with DSLTo set up the HP All-in-One with a separate fax line Case a Separate fax line no voice calls receivedTo set up the HP All-in-One with DSL Fax setup To set up the HP All-in-One with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line To set up the HP All-in-One with a shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the HP All-in-One with a computer dial-up modem To set up the HP All-in-One with voice mailCase H Shared voice/fax line with computer dial-up modem Example of a parallel splitter Fax setup Answering machine Case I Shared voice/fax line with answering machineFax setup Example of a parallel splitter Fax setup Example of a parallel splitter Set the answer mode Change settings on the HP All-in-One to receive faxesTo set the answer mode Set the number of rings before answeringChange the answer ring pattern for distinctive ringing Set the fax header Test your fax setupTo test your fax setup from the control panel To set a default fax header from the control panelFax setup Load originals and load paper Load an original in the automatic document feederTo load an original in the document feeder tray Load an original on the glass Load 10 x 15 cm 4 x 6 inch photo paperTo load an original on the glass To load 10 x 15 cm 4 x 6 inch photo paper in the photo tray Avoid paper jamsTo make a copy from the control panel Make a copyScan an image Scan an original to a computerPress Reprints Make reprints of your photosPress Scan Menu Press OK to select Select ComputerPrint Preview Defaults optionScan an original to a memory card or storage device Print OptionsTo print one or more 10 x 15 cm 4 x 6 inch photos Print 10 x 15 cm 4 x 6 inch photosTo select additional photos for printing Print from a software applicationTo print more than one copy of the selected photo To edit the selected photo before printingTo print from a software application Mac To print from a software application WindowsPress Fax Menu Send a basic faxReplace the ink cartridges To send a basic fax from the control panelTo replace the ink cartridges Use the HP All-in-One features Clean the HP All-in-One Align the printerTo align the printer from the control panel To clean the glass Clean the glassClean the lid backing Clean the exteriorTo clean the lid backing Uninstall and reinstall the software Troubleshooting common setup issuesTo uninstall from a Windows computer and then reinstall Hardware setup troubleshooting To uninstall from a Mac and then reinstallHP All-in-One will not turn on To set your language and country/region Display shows the wrong languageWrong measurements are showing in menus on the display Fax setup troubleshootingWhat to do Fax test failedFax Hardware Test failed Fax Connected to Active Telephone Wall Jack test failedPhone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Fax Line Condition test failed HP All-in-One is having problems sending and receiving faxes Troubleshooting and support Troubleshooting and support Try setting the Fax Speed to Medium 14400 or Slow HP All-in-One cannot send faxes, but can receive faxes If you hear noise, do the followingHP All-in-One is having problems sending a manual fax HP All-in-One cannot receive faxes, but can send faxes Telephone wall jack Troubleshooting and support Fax tones are recorded on my answering machine Telephone wall jack Wired network setup troubleshooting Network troubleshootingTo make sure your network connection is active Received a System Requirements Error No TCP/IPPrinter not Found screen appears during installation To establish an active network connectionWireless setup troubleshooting To print the network configurationYou do not see the Ssid Error message Cannot connect to network Weak signalCause An invalid WEP key was entered Error message Invalid WEP KeyNetwork software installation troubleshooting Error message Invalid passphraseError message More than 1 SecureEZ Setup access point found To clear a paper jam from the rear door Clear paper jamsTo clear a paper jam in the automatic document feeder Cannot print Calibration errorInformation on ink cartridges Ink cartridge messagesInk expiration near Ink cartridge problemInk cartridges are empty Ink cartridges are expiredPrint head assembly is stalled Non-HP inkOriginal HP ink depleted Replace ink cartridges soon To clear the print head assemblyPrint head failure Printer alignment failedWrong ink cartridges installed Phone support period Placing a call Additional warranty optionsSupport process HP support by phonePaper tray capacities Paper specificationsPrint specifications System requirementsPhysical specifications Copy specificationsScan specifications Fax specificationsRegulatory model identification number Environmental specificationsInk cartridge warranty information Regulatory noticesWarranty Index Left arrow Basics Guide 113 114

Related manuals

Manual 16 pages 14.64 Kb