HP C6180, C6150 manual Fax Line Condition test failed

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telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP All-in-One.

Troubleshooting and support

1Telephone wall jack

2Use the phone cord supplied in the box with the HP All-in-One

●If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP All-in-One directly to the telephone wall jack.

●If your telephone system is not using a standard dial tone, such as some PBX systems, this might cause the test to fail. This will not cause a problem sending or receiving faxes. Try sending or receiving a test fax.

●Check to make sure the country/region setting is set appropriately for your country/region. If the country/region setting is not set or is set incorrectly, the test might fail and you might have problems sending and receiving faxes.

●Make sure you connect the HP All-in-One to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the HP All-in-One to an analog phone line and try sending or receiving a fax.

After you resolve any problems found, run the fax test again to make sure it passes and the HP All-in-One is ready for faxing. If the Dial Tone Detection test continues to fail, contact your telephone company and have them check the phone line.

The "Fax Line Condition" test failed

Solution

●Make sure you connect the HP All-in-One to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the HP All-in-One to an analog phone line and try sending or receiving a fax.

●Check the connection between the telephone wall jack and the HP All-in-One to make sure the phone cord is secure.

●Make sure you have correctly connected the HP All-in-One to the telephone wall jack. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP All-in-One.

Basics Guide

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Contents HP Photosmart C6100 All-in-One series Basics Guide Hewlett-Packard Company notices Contents Index Print photos Print from your computerCopy ScanHP All-in-One at a glance Label DescriptionControl panel features Label Name and Description Use the HP Photosmart software Access the onscreen Help Find more informationHP Photosmart Mac Help appears Wired network setup If you want toSee this section What you need for a wired network Connect the HP All-in-One to the networkInstall the software for a network connection To connect the HP All-in-One to the networkTo install the Windows HP All-in-One software To install the Mac HP All-in-One softwareIntegrated wireless Wlan 802.11 network setup What you need for an integrated wireless Wlan 802.11 networkConnect to an integrated wireless Wlan 802.11 network To connect the HP All-in-One with the Wireless Setup WizardIf you do not see your network name in the list Wireless ad hoc network setup What you need for an ad hoc networkPrepare a Windows XP computer To disable LAN connections with Windows XP To prepare your computerOn the Windows Control Panel, click Security Center To create a network profilePrepare a Mac To create a new network profileCreate a network profile for other operating systems Select Create Network…Click Show Options Connect to a wireless ad hoc network Communication mode Ad Hoc Encryption enabledTo connect to a wireless ad hoc network Connect to additional computers on a network Manage your network settings Change basic network settings from the control panelTo run the Wireless Setup Wizard To view and print the network settings Restore network defaultsTo restore network defaults Turn the wireless radio on and offAutomatic Full Half IP Address Subnet Mask Default Gateway Access the Embedded Web ServerTo access the Embedded Web Server Use the Embedded Web ServerNetwork configuration page definitions Use the Embedded Web Server setup wizardTo access the Embedded Web Server setup wizard General network settingsWired 802.3 network settings ParameterWhen you use the web or send an e-mail message, you use a Wireless 802.11 network settings Plugged in and connected to an active network Ssid Parameter Bluetooth settings Set up the HP All-in-One for faxing Countries/regions with a parallel-type phone systemChoose the correct fax setup for your home or office USASelect your fax setup case Other equipment/ services sharing your fax line Recommended fax setup for parallel-type phone systemsRecommended fax setup for serial-type phone systems Service Not applicableUp modem, and answering MachineCase B Set up the HP All-in-One with DSL To set up the HP All-in-One with a separate fax lineCase a Separate fax line no voice calls received Back view of the HP All-in-OneTo set up the HP All-in-One with DSL Fax setup Case D Fax with a distinctive ring service on the same line To set up the HP All-in-One with a distinctive ring serviceTo set up the HP All-in-One with a shared voice/fax line Case E Shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the HP All-in-One with voice mail To set up the HP All-in-One with a computer dial-up modemCase H Shared voice/fax line with computer dial-up modem Example of a parallel splitter Fax setup Case I Shared voice/fax line with answering machine Answering machineFax setup Example of a parallel splitter Fax setup Example of a parallel splitter Change settings on the HP All-in-One to receive faxes Set the answer modeTo set the answer mode Set the number of rings before answeringChange the answer ring pattern for distinctive ringing Test your fax setup To test your fax setup from the control panelTo set a default fax header from the control panel Set the fax headerFax setup Load originals and load paper Load an original in the automatic document feederTo load an original in the document feeder tray Load an original on the glass Load 10 x 15 cm 4 x 6 inch photo paperTo load an original on the glass Avoid paper jams To load 10 x 15 cm 4 x 6 inch photo paper in the photo trayMake a copy Scan an imageScan an original to a computer To make a copy from the control panelMake reprints of your photos Press Scan MenuPress OK to select Select Computer Press ReprintsDefaults option Scan an original to a memory card or storage devicePrint Options Print PreviewPrint 10 x 15 cm 4 x 6 inch photos To print one or more 10 x 15 cm 4 x 6 inch photosPrint from a software application To print more than one copy of the selected photoTo edit the selected photo before printing To select additional photos for printingTo print from a software application Windows To print from a software application MacSend a basic fax Replace the ink cartridgesTo send a basic fax from the control panel Press Fax MenuTo replace the ink cartridges Use the HP All-in-One features Clean the HP All-in-One Align the printerTo align the printer from the control panel Clean the glass To clean the glassClean the lid backing Clean the exteriorTo clean the lid backing Uninstall and reinstall the software Troubleshooting common setup issuesTo uninstall from a Windows computer and then reinstall Hardware setup troubleshooting To uninstall from a Mac and then reinstallHP All-in-One will not turn on Display shows the wrong language To set your language and country/regionFax setup troubleshooting Wrong measurements are showing in menus on the displayFax test failed Fax Hardware Test failedFax Connected to Active Telephone Wall Jack test failed What to doPhone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Fax Line Condition test failed HP All-in-One is having problems sending and receiving faxes Troubleshooting and support Troubleshooting and support Try setting the Fax Speed to Medium 14400 or Slow If you hear noise, do the following HP All-in-One cannot send faxes, but can receive faxesHP All-in-One is having problems sending a manual fax HP All-in-One cannot receive faxes, but can send faxes Telephone wall jack Troubleshooting and support Fax tones are recorded on my answering machine Telephone wall jack Network troubleshooting Wired network setup troubleshootingReceived a System Requirements Error No TCP/IP Printer not Found screen appears during installationTo establish an active network connection To make sure your network connection is activeWireless setup troubleshooting To print the network configurationYou do not see the Ssid Weak signal Error message Cannot connect to networkError message Invalid WEP Key Cause An invalid WEP key was enteredNetwork software installation troubleshooting Error message Invalid passphraseError message More than 1 SecureEZ Setup access point found Clear paper jams To clear a paper jam from the rear doorTo clear a paper jam in the automatic document feeder Calibration error Information on ink cartridgesInk cartridge messages Cannot printInk cartridge problem Ink cartridges are emptyInk cartridges are expired Ink expiration nearPrint head assembly is stalled Non-HP inkOriginal HP ink depleted To clear the print head assembly Print head failurePrinter alignment failed Replace ink cartridges soonWrong ink cartridges installed Additional warranty options Support processHP support by phone Phone support period Placing a callPaper specifications Print specificationsSystem requirements Paper tray capacitiesCopy specifications Scan specificationsFax specifications Physical specificationsEnvironmental specifications Ink cartridge warranty informationRegulatory notices Regulatory model identification numberWarranty Index Left arrow Basics Guide 113 114

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