HP C6150, C6180 manual To clear a paper jam in the automatic document feeder

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Chapter 5

Troubleshooting and support

3.Gently pull the paper out of the rollers.

Caution If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur.

4.Replace the rear door. Gently push the door forward until it snaps into place.

5.Turn on the HP All-in-One, and then press OK to continue the current job.

To clear a paper jam in the automatic document feeder

Caution Do not lift the lid of the HP All-in-One and try to remove the jammed document from the glass. You might damage your original document.

1.Remove all originals from the document feeder tray.

2.Lift the cover of the automatic document feeder.

3.Lift the automatic document feeder mechanism.

100	HP Photosmart C6100 All-in-One series

Image 103

Contents HP Photosmart C6100 All-in-One series Basics Guide Hewlett-Packard Company notices Contents Index Scan Print photosPrint from your computer CopyLabel Description HP All-in-One at a glanceControl panel features Label Name and Description Use the HP Photosmart software Find more information Access the onscreen HelpHP Photosmart Mac Help appears If you want to Wired network setupSee this section Connect the HP All-in-One to the network What you need for a wired networkTo connect the HP All-in-One to the network Install the software for a network connectionTo install the Mac HP All-in-One software To install the Windows HP All-in-One softwareWhat you need for an integrated wireless Wlan 802.11 network Integrated wireless Wlan 802.11 network setupTo connect the HP All-in-One with the Wireless Setup Wizard Connect to an integrated wireless Wlan 802.11 networkIf you do not see your network name in the list What you need for an ad hoc network Wireless ad hoc network setupPrepare a Windows XP computer To create a network profile To disable LAN connections with Windows XPTo prepare your computer On the Windows Control Panel, click Security CenterTo create a new network profile Prepare a MacSelect Create Network… Create a network profile for other operating systemsClick Show Options Communication mode Ad Hoc Encryption enabled Connect to a wireless ad hoc networkTo connect to a wireless ad hoc network Connect to additional computers on a network Change basic network settings from the control panel Manage your network settingsTo run the Wireless Setup Wizard Turn the wireless radio on and off To view and print the network settingsRestore network defaults To restore network defaultsAutomatic Full Half Use the Embedded Web Server IP Address Subnet Mask Default GatewayAccess the Embedded Web Server To access the Embedded Web ServerGeneral network settings Network configuration page definitionsUse the Embedded Web Server setup wizard To access the Embedded Web Server setup wizardParameter Wired 802.3 network settingsWhen you use the web or send an e-mail message, you use a Wireless 802.11 network settings Plugged in and connected to an active network Ssid Parameter Bluetooth settings Countries/regions with a parallel-type phone system Set up the HP All-in-One for faxingUSA Choose the correct fax setup for your home or officeSelect your fax setup case Recommended fax setup for parallel-type phone systems Other equipment/ services sharing your fax lineRecommended fax setup for serial-type phone systems Machine ServiceNot applicable Up modem, and answeringBack view of the HP All-in-One Case B Set up the HP All-in-One with DSLTo set up the HP All-in-One with a separate fax line Case a Separate fax line no voice calls receivedTo set up the HP All-in-One with DSL Fax setup To set up the HP All-in-One with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line To set up the HP All-in-One with a shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the HP All-in-One with a computer dial-up modem To set up the HP All-in-One with voice mailCase H Shared voice/fax line with computer dial-up modem Example of a parallel splitter Fax setup Answering machine Case I Shared voice/fax line with answering machineFax setup Example of a parallel splitter Fax setup Example of a parallel splitter Set the answer mode Change settings on the HP All-in-One to receive faxesSet the number of rings before answering To set the answer modeChange the answer ring pattern for distinctive ringing Set the fax header Test your fax setupTo test your fax setup from the control panel To set a default fax header from the control panelFax setup Load an original in the automatic document feeder Load originals and load paperTo load an original in the document feeder tray Load 10 x 15 cm 4 x 6 inch photo paper Load an original on the glassTo load an original on the glass To load 10 x 15 cm 4 x 6 inch photo paper in the photo tray Avoid paper jamsTo make a copy from the control panel Make a copyScan an image Scan an original to a computerPress Reprints Make reprints of your photosPress Scan Menu Press OK to select Select ComputerPrint Preview Defaults optionScan an original to a memory card or storage device Print OptionsTo print one or more 10 x 15 cm 4 x 6 inch photos Print 10 x 15 cm 4 x 6 inch photosTo select additional photos for printing Print from a software applicationTo print more than one copy of the selected photo To edit the selected photo before printingTo print from a software application Mac To print from a software application WindowsPress Fax Menu Send a basic faxReplace the ink cartridges To send a basic fax from the control panelTo replace the ink cartridges Use the HP All-in-One features Align the printer Clean the HP All-in-OneTo align the printer from the control panel To clean the glass Clean the glassClean the exterior Clean the lid backingTo clean the lid backing Troubleshooting common setup issues Uninstall and reinstall the softwareTo uninstall from a Windows computer and then reinstall To uninstall from a Mac and then reinstall Hardware setup troubleshootingHP All-in-One will not turn on To set your language and country/region Display shows the wrong languageWrong measurements are showing in menus on the display Fax setup troubleshootingWhat to do Fax test failedFax Hardware Test failed Fax Connected to Active Telephone Wall Jack test failedPhone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Fax Line Condition test failed HP All-in-One is having problems sending and receiving faxes Troubleshooting and support Troubleshooting and support Try setting the Fax Speed to Medium 14400 or Slow HP All-in-One cannot send faxes, but can receive faxes If you hear noise, do the followingHP All-in-One is having problems sending a manual fax HP All-in-One cannot receive faxes, but can send faxes Telephone wall jack Troubleshooting and support Fax tones are recorded on my answering machine Telephone wall jack Wired network setup troubleshooting Network troubleshootingTo make sure your network connection is active Received a System Requirements Error No TCP/IPPrinter not Found screen appears during installation To establish an active network connectionTo print the network configuration Wireless setup troubleshootingYou do not see the Ssid Error message Cannot connect to network Weak signalCause An invalid WEP key was entered Error message Invalid WEP KeyError message Invalid passphrase Network software installation troubleshootingError message More than 1 SecureEZ Setup access point found To clear a paper jam from the rear door Clear paper jamsTo clear a paper jam in the automatic document feeder Cannot print Calibration errorInformation on ink cartridges Ink cartridge messagesInk expiration near Ink cartridge problemInk cartridges are empty Ink cartridges are expiredNon-HP ink Print head assembly is stalledOriginal HP ink depleted Replace ink cartridges soon To clear the print head assemblyPrint head failure Printer alignment failedWrong ink cartridges installed Phone support period Placing a call Additional warranty optionsSupport process HP support by phonePaper tray capacities Paper specificationsPrint specifications System requirementsPhysical specifications Copy specificationsScan specifications Fax specificationsRegulatory model identification number Environmental specificationsInk cartridge warranty information Regulatory noticesWarranty Index Left arrow Basics Guide 113 114

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