HP C6180, C6150 manual Wireless setup troubleshooting, To print the network configuration

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Solution Try reinserting the cables. Or, if necessary, try a different cable.

Cause The HP All-in-One is assigned an AutoIP address instead of DHCP.

Solution This indicates that the HP All-in-One is not connected properly to the network. Check the following:

●Make sure all cables are connected properly and securely.

●If the cables are connected properly, your access point, router, or home gateway might not be sending an address. If this is the case, you might need to reset the device.

●Make sure the HP All-in-One is on the correct network.

Cause The HP All-in-One is on the wrong subnet or gateway.

Solution Print a network configuration page, and verify that the router and HP All-in-One are on the same subnet and gateway.

To print the network configuration page

1.On the control panel of the HP All-in-One, press Setup.

2.Press until Network is highlighted, and then press OK.

3.Press until View Network Settings is highlighted, and then press OK.

4.Press until Print Network Configuration Page is highlighted, and then press OK. This prints the network configuration page.

I am using a cable modem without a router and I do not have IP addresses

Cause If you have a computer with a cable modem, a separate Local Area Network (LAN) for your other computers, and no DHCP or router, you must use AutoIP to assign IP addresses to the other computers and to the HP All-in-One.

Solution

To obtain an IP address for the computer with the cable modem

➔Your Internet Service Provider (ISP) assigns either a static or dynamic IP address to the computer with the cable modem.

To assign IP addresses to the remaining computers and the HP All-in-One

➔Use AutoIP to assign IP addresses to the remaining computers and the HP All-in-One. Do not assign a static IP address.

Wireless setup troubleshooting

This section addresses problems you might encounter setting up a network. Check the device display for specific error messages.

●You do not see the SSID

●Weak signal

●Error message: Cannot connect to network

●Error message: Cannot connect to network. Unsupported authentication or encryption type

●Error message: Invalid WEP Key

●Error message: Invalid passphrase

●Error message: The access point timed out before a connection could be made

●Error message: More than 1 SecureEZ Setup access point found

●Error message: Another device connected to the access point before your device tried connecting

You do not see the SSID

Cause Your access point is not broadcasting its network name (SSID) because the Broadcast SSID option is turned off..

Troubleshooting and support

Basics Guide

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Contents HP Photosmart C6100 All-in-One series Basics Guide Hewlett-Packard Company notices Contents Index Copy Print photosPrint from your computer ScanHP All-in-One at a glance Label DescriptionControl panel features Label Name and Description Use the HP Photosmart software HP Photosmart Mac Help appears Access the onscreen HelpFind more information See this section Wired network setupIf you want to What you need for a wired network Connect the HP All-in-One to the networkInstall the software for a network connection To connect the HP All-in-One to the networkTo install the Windows HP All-in-One software To install the Mac HP All-in-One softwareIntegrated wireless Wlan 802.11 network setup What you need for an integrated wireless Wlan 802.11 networkConnect to an integrated wireless Wlan 802.11 network To connect the HP All-in-One with the Wireless Setup WizardIf you do not see your network name in the list Prepare a Windows XP computer Wireless ad hoc network setupWhat you need for an ad hoc network On the Windows Control Panel, click Security Center To disable LAN connections with Windows XPTo prepare your computer To create a network profilePrepare a Mac To create a new network profileClick Show Options Create a network profile for other operating systemsSelect Create Network… To connect to a wireless ad hoc network Connect to a wireless ad hoc networkCommunication mode Ad Hoc Encryption enabled Connect to additional computers on a network To run the Wireless Setup Wizard Manage your network settingsChange basic network settings from the control panel To restore network defaults To view and print the network settingsRestore network defaults Turn the wireless radio on and offAutomatic Full Half To access the Embedded Web Server IP Address Subnet Mask Default GatewayAccess the Embedded Web Server Use the Embedded Web ServerTo access the Embedded Web Server setup wizard Network configuration page definitionsUse the Embedded Web Server setup wizard General network settingsWired 802.3 network settings ParameterWhen you use the web or send an e-mail message, you use a Wireless 802.11 network settings Plugged in and connected to an active network Ssid Parameter Bluetooth settings Set up the HP All-in-One for faxing Countries/regions with a parallel-type phone systemChoose the correct fax setup for your home or office USASelect your fax setup case Recommended fax setup for serial-type phone systems Other equipment/ services sharing your fax lineRecommended fax setup for parallel-type phone systems Up modem, and answering ServiceNot applicable MachineCase a Separate fax line no voice calls received Case B Set up the HP All-in-One with DSLTo set up the HP All-in-One with a separate fax line Back view of the HP All-in-OneTo set up the HP All-in-One with DSL Fax setup Case D Fax with a distinctive ring service on the same line To set up the HP All-in-One with a distinctive ring serviceTo set up the HP All-in-One with a shared voice/fax line Case E Shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the HP All-in-One with voice mail To set up the HP All-in-One with a computer dial-up modemCase H Shared voice/fax line with computer dial-up modem Example of a parallel splitter Fax setup Case I Shared voice/fax line with answering machine Answering machineFax setup Example of a parallel splitter Fax setup Example of a parallel splitter Change settings on the HP All-in-One to receive faxes Set the answer modeChange the answer ring pattern for distinctive ringing To set the answer modeSet the number of rings before answering To set a default fax header from the control panel Test your fax setupTo test your fax setup from the control panel Set the fax headerFax setup To load an original in the document feeder tray Load originals and load paperLoad an original in the automatic document feeder To load an original on the glass Load an original on the glassLoad 10 x 15 cm 4 x 6 inch photo paper Avoid paper jams To load 10 x 15 cm 4 x 6 inch photo paper in the photo trayScan an original to a computer Make a copyScan an image To make a copy from the control panelPress OK to select Select Computer Make reprints of your photosPress Scan Menu Press ReprintsPrint Options Defaults optionScan an original to a memory card or storage device Print PreviewPrint 10 x 15 cm 4 x 6 inch photos To print one or more 10 x 15 cm 4 x 6 inch photosTo edit the selected photo before printing Print from a software applicationTo print more than one copy of the selected photo To select additional photos for printingTo print from a software application Windows To print from a software application MacTo send a basic fax from the control panel Send a basic faxReplace the ink cartridges Press Fax MenuTo replace the ink cartridges Use the HP All-in-One features To align the printer from the control panel Clean the HP All-in-OneAlign the printer Clean the glass To clean the glassTo clean the lid backing Clean the lid backingClean the exterior To uninstall from a Windows computer and then reinstall Uninstall and reinstall the softwareTroubleshooting common setup issues HP All-in-One will not turn on Hardware setup troubleshootingTo uninstall from a Mac and then reinstall Display shows the wrong language To set your language and country/regionFax setup troubleshooting Wrong measurements are showing in menus on the displayFax Connected to Active Telephone Wall Jack test failed Fax test failedFax Hardware Test failed What to doPhone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Fax Line Condition test failed HP All-in-One is having problems sending and receiving faxes Troubleshooting and support Troubleshooting and support Try setting the Fax Speed to Medium 14400 or Slow If you hear noise, do the following HP All-in-One cannot send faxes, but can receive faxesHP All-in-One is having problems sending a manual fax HP All-in-One cannot receive faxes, but can send faxes Telephone wall jack Troubleshooting and support Fax tones are recorded on my answering machine Telephone wall jack Network troubleshooting Wired network setup troubleshootingTo establish an active network connection Received a System Requirements Error No TCP/IPPrinter not Found screen appears during installation To make sure your network connection is activeYou do not see the Ssid Wireless setup troubleshootingTo print the network configuration Weak signal Error message Cannot connect to networkError message Invalid WEP Key Cause An invalid WEP key was enteredError message More than 1 SecureEZ Setup access point found Network software installation troubleshootingError message Invalid passphrase Clear paper jams To clear a paper jam from the rear doorTo clear a paper jam in the automatic document feeder Ink cartridge messages Calibration errorInformation on ink cartridges Cannot printInk cartridges are expired Ink cartridge problemInk cartridges are empty Ink expiration nearOriginal HP ink depleted Print head assembly is stalledNon-HP ink Printer alignment failed To clear the print head assemblyPrint head failure Replace ink cartridges soonWrong ink cartridges installed HP support by phone Additional warranty optionsSupport process Phone support period Placing a callSystem requirements Paper specificationsPrint specifications Paper tray capacitiesFax specifications Copy specificationsScan specifications Physical specificationsRegulatory notices Environmental specificationsInk cartridge warranty information Regulatory model identification numberWarranty Index Left arrow Basics Guide 113 114
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