HP C6150, C6180 manual Support process, HP support by phone, Additional warranty options

Page 109

Troubleshooting and support

Chapter 5

Support process

If you have a problem, follow these steps:

1.Check the documentation that came with the HP All-in-One.

2.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features:

–Fast access to qualified online support specialists

–Software and driver updates for the HP All-in-One

–Valuable HP All-in-One and troubleshooting information for common problems

–Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP All-in-One

3.Call HP support. Support options and availability vary by device, country/region, and language.

HP support by phone

For a list of support phone numbers, see the inside back cover of this guide.

●Phone support period

●Placing a call

●After the phone support period

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.

Placing a call

Call HP support while you are in front of the computer and the HP All-in-One. Be prepared to provide the following information:

●Model number (located on the label on the front of the HP All-in-One)

●Serial number (located on the back or bottom of the HP All-in-One)

●Messages that appear when the situation occurs

●Answers to these questions:

–Has this situation happened before?

–Can you re-create it?

–Did you add any new hardware or software to your computer at about the time that this situation began?

–Did anything else occur prior to this situation (such as a thunderstorm, HP All-in-One was moved, etc.)?

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

Additional warranty options

Extended service plans are available for the HP All-in-One at additional costs. Go

to www.hp.com/support, select your country/region and language, then explore the services and warranty area for information about the extended service plans.

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HP Photosmart C6100 All-in-One series

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Contents HP Photosmart C6100 All-in-One series Basics Guide Hewlett-Packard Company notices Contents Index Print from your computer Print photosCopy ScanLabel Description HP All-in-One at a glanceControl panel features Label Name and Description Use the HP Photosmart software Find more information Access the onscreen HelpHP Photosmart Mac Help appears If you want to Wired network setupSee this section Connect the HP All-in-One to the network What you need for a wired networkTo connect the HP All-in-One to the network Install the software for a network connectionTo install the Mac HP All-in-One software To install the Windows HP All-in-One softwareWhat you need for an integrated wireless Wlan 802.11 network Integrated wireless Wlan 802.11 network setupTo connect the HP All-in-One with the Wireless Setup Wizard Connect to an integrated wireless Wlan 802.11 networkIf you do not see your network name in the list What you need for an ad hoc network Wireless ad hoc network setupPrepare a Windows XP computer To prepare your computer To disable LAN connections with Windows XPOn the Windows Control Panel, click Security Center To create a network profileTo create a new network profile Prepare a MacSelect Create Network… Create a network profile for other operating systemsClick Show Options Communication mode Ad Hoc Encryption enabled Connect to a wireless ad hoc networkTo connect to a wireless ad hoc network Connect to additional computers on a network Change basic network settings from the control panel Manage your network settingsTo run the Wireless Setup Wizard Restore network defaults To view and print the network settingsTo restore network defaults Turn the wireless radio on and offAutomatic Full Half Access the Embedded Web Server IP Address Subnet Mask Default GatewayTo access the Embedded Web Server Use the Embedded Web ServerUse the Embedded Web Server setup wizard Network configuration page definitionsTo access the Embedded Web Server setup wizard General network settingsParameter Wired 802.3 network settingsWhen you use the web or send an e-mail message, you use a Wireless 802.11 network settings Plugged in and connected to an active network Ssid Parameter Bluetooth settings Countries/regions with a parallel-type phone system Set up the HP All-in-One for faxingUSA Choose the correct fax setup for your home or officeSelect your fax setup case Recommended fax setup for parallel-type phone systems Other equipment/ services sharing your fax lineRecommended fax setup for serial-type phone systems Not applicable ServiceUp modem, and answering MachineTo set up the HP All-in-One with a separate fax line Case B Set up the HP All-in-One with DSLCase a Separate fax line no voice calls received Back view of the HP All-in-OneTo set up the HP All-in-One with DSL Fax setup To set up the HP All-in-One with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line To set up the HP All-in-One with a shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the HP All-in-One with a computer dial-up modem To set up the HP All-in-One with voice mailCase H Shared voice/fax line with computer dial-up modem Example of a parallel splitter Fax setup Answering machine Case I Shared voice/fax line with answering machineFax setup Example of a parallel splitter Fax setup Example of a parallel splitter Set the answer mode Change settings on the HP All-in-One to receive faxesSet the number of rings before answering To set the answer modeChange the answer ring pattern for distinctive ringing To test your fax setup from the control panel Test your fax setupTo set a default fax header from the control panel Set the fax headerFax setup Load an original in the automatic document feeder Load originals and load paperTo load an original in the document feeder tray Load 10 x 15 cm 4 x 6 inch photo paper Load an original on the glassTo load an original on the glass To load 10 x 15 cm 4 x 6 inch photo paper in the photo tray Avoid paper jamsScan an image Make a copyScan an original to a computer To make a copy from the control panelPress Scan Menu Make reprints of your photosPress OK to select Select Computer Press ReprintsScan an original to a memory card or storage device Defaults optionPrint Options Print PreviewTo print one or more 10 x 15 cm 4 x 6 inch photos Print 10 x 15 cm 4 x 6 inch photosTo print more than one copy of the selected photo Print from a software applicationTo edit the selected photo before printing To select additional photos for printingTo print from a software application Mac To print from a software application WindowsReplace the ink cartridges Send a basic faxTo send a basic fax from the control panel Press Fax MenuTo replace the ink cartridges Use the HP All-in-One features Align the printer Clean the HP All-in-OneTo align the printer from the control panel To clean the glass Clean the glassClean the exterior Clean the lid backingTo clean the lid backing Troubleshooting common setup issues Uninstall and reinstall the softwareTo uninstall from a Windows computer and then reinstall To uninstall from a Mac and then reinstall Hardware setup troubleshootingHP All-in-One will not turn on To set your language and country/region Display shows the wrong languageWrong measurements are showing in menus on the display Fax setup troubleshootingFax Hardware Test failed Fax test failedFax Connected to Active Telephone Wall Jack test failed What to doPhone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Fax Line Condition test failed HP All-in-One is having problems sending and receiving faxes Troubleshooting and support Troubleshooting and support Try setting the Fax Speed to Medium 14400 or Slow HP All-in-One cannot send faxes, but can receive faxes If you hear noise, do the followingHP All-in-One is having problems sending a manual fax HP All-in-One cannot receive faxes, but can send faxes Telephone wall jack Troubleshooting and support Fax tones are recorded on my answering machine Telephone wall jack Wired network setup troubleshooting Network troubleshootingPrinter not Found screen appears during installation Received a System Requirements Error No TCP/IPTo establish an active network connection To make sure your network connection is activeTo print the network configuration Wireless setup troubleshootingYou do not see the Ssid Error message Cannot connect to network Weak signalCause An invalid WEP key was entered Error message Invalid WEP KeyError message Invalid passphrase Network software installation troubleshootingError message More than 1 SecureEZ Setup access point found To clear a paper jam from the rear door Clear paper jamsTo clear a paper jam in the automatic document feeder Information on ink cartridges Calibration errorInk cartridge messages Cannot printInk cartridges are empty Ink cartridge problemInk cartridges are expired Ink expiration nearNon-HP ink Print head assembly is stalledOriginal HP ink depleted Print head failure To clear the print head assemblyPrinter alignment failed Replace ink cartridges soonWrong ink cartridges installed Support process Additional warranty optionsHP support by phone Phone support period Placing a callPrint specifications Paper specificationsSystem requirements Paper tray capacitiesScan specifications Copy specificationsFax specifications Physical specificationsInk cartridge warranty information Environmental specificationsRegulatory notices Regulatory model identification numberWarranty Index Left arrow Basics Guide 113 114
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