HP C6180, C6150 manual Uninstall and reinstall the software, Troubleshooting common setup issues

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5 Troubleshooting and support

This chapter contains troubleshooting information for the HP All-in-One. Specific information is provided for installation and configuration issues, and some operational topics. For more troubleshooting information, see the onscreen Help that came with your software.

This chapter also provides warranty and support information. For support contact information, see the inside back cover of this guide.

Many issues are caused when the HP All-in-One is connected to the computer using a USB cable before the HP All-in-One software is installed on the computer. If you connected the HP All-in-One to your computer before the software installation screen prompts you to do so, you must follow these steps:

Troubleshooting common setup issues

1.Disconnect the USB cable from the computer.

2.Uninstall the software (if you have already installed it).

3.Restart your computer.

4.Turn off the HP All-in-One, wait one minute, then restart it.

5.Reinstall the HP All-in-One software.

Caution Do not connect the USB cable to the computer until prompted by the software installation screen.

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP All- in-One.

To uninstall from a Windows computer and then reinstall

1.On the Windows taskbar, click Start, Settings, Control Panel.

2.Double-clickAdd/Remove Programs.

3.Select the HP All-in-One, and then click Change/Remove. Follow the onscreen instructions.

4.Disconnect the HP All-in-One from your computer.

5.Restart your computer.

Note It is important that you disconnect the HP All-in-One before restarting your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software.

6.Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

7.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One.

When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray.

Troubleshooting and support

Basics Guide

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Contents HP Photosmart C6100 All-in-One series Basics Guide Hewlett-Packard Company notices Contents Index Print photos Print from your computerCopy ScanHP All-in-One at a glance Label DescriptionControl panel features Label Name and Description Use the HP Photosmart software Find more information Access the onscreen HelpHP Photosmart Mac Help appears If you want to Wired network setupSee this section What you need for a wired network Connect the HP All-in-One to the networkInstall the software for a network connection To connect the HP All-in-One to the networkTo install the Windows HP All-in-One software To install the Mac HP All-in-One softwareIntegrated wireless Wlan 802.11 network setup What you need for an integrated wireless Wlan 802.11 networkConnect to an integrated wireless Wlan 802.11 network To connect the HP All-in-One with the Wireless Setup WizardIf you do not see your network name in the list What you need for an ad hoc network Wireless ad hoc network setupPrepare a Windows XP computer To disable LAN connections with Windows XP To prepare your computerOn the Windows Control Panel, click Security Center To create a network profilePrepare a Mac To create a new network profileSelect Create Network… Create a network profile for other operating systemsClick Show Options Communication mode Ad Hoc Encryption enabled Connect to a wireless ad hoc networkTo connect to a wireless ad hoc network Connect to additional computers on a network Change basic network settings from the control panel Manage your network settingsTo run the Wireless Setup Wizard To view and print the network settings Restore network defaultsTo restore network defaults Turn the wireless radio on and offAutomatic Full Half IP Address Subnet Mask Default Gateway Access the Embedded Web ServerTo access the Embedded Web Server Use the Embedded Web ServerNetwork configuration page definitions Use the Embedded Web Server setup wizardTo access the Embedded Web Server setup wizard General network settingsWired 802.3 network settings ParameterWhen you use the web or send an e-mail message, you use a Wireless 802.11 network settings Plugged in and connected to an active network Ssid Parameter Bluetooth settings Set up the HP All-in-One for faxing Countries/regions with a parallel-type phone systemChoose the correct fax setup for your home or office USASelect your fax setup case Recommended fax setup for parallel-type phone systems Other equipment/ services sharing your fax lineRecommended fax setup for serial-type phone systems Service Not applicableUp modem, and answering MachineCase B Set up the HP All-in-One with DSL To set up the HP All-in-One with a separate fax lineCase a Separate fax line no voice calls received Back view of the HP All-in-OneTo set up the HP All-in-One with DSL Fax setup Case D Fax with a distinctive ring service on the same line To set up the HP All-in-One with a distinctive ring serviceTo set up the HP All-in-One with a shared voice/fax line Case E Shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the HP All-in-One with voice mail To set up the HP All-in-One with a computer dial-up modemCase H Shared voice/fax line with computer dial-up modem Example of a parallel splitter Fax setup Case I Shared voice/fax line with answering machine Answering machineFax setup Example of a parallel splitter Fax setup Example of a parallel splitter Change settings on the HP All-in-One to receive faxes Set the answer modeSet the number of rings before answering To set the answer modeChange the answer ring pattern for distinctive ringing Test your fax setup To test your fax setup from the control panelTo set a default fax header from the control panel Set the fax headerFax setup Load an original in the automatic document feeder Load originals and load paperTo load an original in the document feeder tray Load 10 x 15 cm 4 x 6 inch photo paper Load an original on the glassTo load an original on the glass Avoid paper jams To load 10 x 15 cm 4 x 6 inch photo paper in the photo trayMake a copy Scan an imageScan an original to a computer To make a copy from the control panelMake reprints of your photos Press Scan MenuPress OK to select Select Computer Press ReprintsDefaults option Scan an original to a memory card or storage devicePrint Options Print PreviewPrint 10 x 15 cm 4 x 6 inch photos To print one or more 10 x 15 cm 4 x 6 inch photosPrint from a software application To print more than one copy of the selected photoTo edit the selected photo before printing To select additional photos for printingTo print from a software application Windows To print from a software application MacSend a basic fax Replace the ink cartridgesTo send a basic fax from the control panel Press Fax MenuTo replace the ink cartridges Use the HP All-in-One features Align the printer Clean the HP All-in-OneTo align the printer from the control panel Clean the glass To clean the glassClean the exterior Clean the lid backingTo clean the lid backing Troubleshooting common setup issues Uninstall and reinstall the softwareTo uninstall from a Windows computer and then reinstall To uninstall from a Mac and then reinstall Hardware setup troubleshootingHP All-in-One will not turn on Display shows the wrong language To set your language and country/regionFax setup troubleshooting Wrong measurements are showing in menus on the displayFax test failed Fax Hardware Test failedFax Connected to Active Telephone Wall Jack test failed What to doPhone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Fax Line Condition test failed HP All-in-One is having problems sending and receiving faxes Troubleshooting and support Troubleshooting and support Try setting the Fax Speed to Medium 14400 or Slow If you hear noise, do the following HP All-in-One cannot send faxes, but can receive faxesHP All-in-One is having problems sending a manual fax HP All-in-One cannot receive faxes, but can send faxes Telephone wall jack Troubleshooting and support Fax tones are recorded on my answering machine Telephone wall jack Network troubleshooting Wired network setup troubleshootingReceived a System Requirements Error No TCP/IP Printer not Found screen appears during installationTo establish an active network connection To make sure your network connection is activeTo print the network configuration Wireless setup troubleshootingYou do not see the Ssid Weak signal Error message Cannot connect to networkError message Invalid WEP Key Cause An invalid WEP key was enteredError message Invalid passphrase Network software installation troubleshootingError message More than 1 SecureEZ Setup access point found Clear paper jams To clear a paper jam from the rear doorTo clear a paper jam in the automatic document feeder Calibration error Information on ink cartridgesInk cartridge messages Cannot printInk cartridge problem Ink cartridges are emptyInk cartridges are expired Ink expiration nearNon-HP ink Print head assembly is stalledOriginal HP ink depleted To clear the print head assembly Print head failurePrinter alignment failed Replace ink cartridges soonWrong ink cartridges installed Additional warranty options Support processHP support by phone Phone support period Placing a callPaper specifications Print specificationsSystem requirements Paper tray capacitiesCopy specifications Scan specificationsFax specifications Physical specificationsEnvironmental specifications Ink cartridge warranty informationRegulatory notices Regulatory model identification numberWarranty Index Left arrow Basics Guide 113 114
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