Consumer Support Troubleshooting Tips Installation Instructions Operating Instructions Safety Instructions
Before you call for service…
Problem |
| Possible Causes | What To Do |
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Orange glow in |
| Defrost heater is on. | •This is normal. |
the freezer |
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Refrigerator has odor |
| Foods transmitting | •Foods with strong odors should be tightly wrapped. |
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| odor to refrigerator. | •Keep an open box of baking soda in the refrigerator; |
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| replace every three months. |
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| Interior needs cleaning. | • See Care and cleaning. |
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Door not closing properly |
| Door gasket on hinge side | •Apply paraffin wax to the face of the gasket. |
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| sticking or folding over. |
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| A door bin is hitting a shelf | • Move the door bin up one position. |
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| inside the refrigerator. |
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Moisture forms on |
| Not unusual during | •Wipe surface dry. |
outside of refrigerator |
| periods of high humidity. |
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Moisture collects inside |
| Too frequent or too |
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(in humid weather, air |
| long door openings. |
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carries moisture into |
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refrigerator when doors |
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are opened) |
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Interior light does |
| No power at outlet. | • Replace fuse or reset the breaker. |
not work |
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| lightbulb burned out. | •See Replacing the lightbulbs. | |
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Water on kitchen floor or |
| Cubes jammed in chute. | • Poke ice through with a wooden spoon. |
on bottom of freezer |
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Hot air from bottom |
| Normal air flow cooling motor. |
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of refrigerator |
| In the refrigeration process, it is |
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| normal that heat be expelled in the |
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| area under the refrigerator. Some |
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| floor coverings are sensitive and will | |
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| discolor at these normal and safe |
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| temperatures. |
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Refrigerator never |
| Adaptive defrost keeps | • This is normal. The refrigerator will cycle off after the |
shuts off but the |
| compressor running during | door remains closed for 2 hours. |
temperatures are OK |
| door openings. |
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Refrigerator beeping |
| Door open. | • Close door. |
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Food isn’t thawing/chilling |
| Packaging. | • Increase time or |
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| Wrong weight selected. | • Select a larger weight. |
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| Item with high fat content. | • Select a larger weight. |
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| Not using Chill/Thaw tray. | • Place items on tray and allow space in between items for |
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| better air flow. |
Actual temperature not |
| Unit just plugged in. | • Allow 24 hours for system to stabilize. |
equal to Set temperature |
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| Door open for too long. | • Allow 24 hours for system to stabilize. | |
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| Warm food added to refrigerator. | • Allow 24 hours for system to stabilize. |
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| Defrost cycle is in process. | • Allow 24 hours for system to stabilize. |
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Select Temp feature is |
| Refrigerator comparment | • This is normal. In order to minimize energy usage, the |
not working |
| temperature control is set | Select Temp feature is disabled when the refrigerator |
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| at warmest setting. | temperature control is set at the warmest setting. |
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