Before you call for service…, Safety Instructions

Before you call for service…

GEAppliances.com

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem	Possible Causes	What To Do

Safety Instructions

Refrigerator does not operate

Refrigerator in defrost cycle. • Wait about 30 minutes for defrost cycle to end.

Either or both controls set to OFF. • Set the controls to a lower temperature setting.

Refrigerator is unplugged. • Push the plug completely into the outlet.

The fuse is blown/circuit • Replace fuse or reset the breaker. breaker is tripped.

Refrigerator is in showroom mode. • Unplug the refrigerator and plug it back in.

Operating

Vibration or rattling	Rollers need adjusting.	• See Rollers.
(slight vibration
is normal)

Motor operates for	Normal when refrigerator	• Wait 24 hours for the refrigerator to completely
long periods or cycles	is first plugged in.	cool down.
on and off frequently.
on and off frequently.	Often occurs when large	• This is normal.
(Modern refrigerators	Often occurs when large	• This is normal.
(Modern refrigerators	amounts of food are
with more storage	amounts of food are
with more storage	placed in refrigerator.
space and a larger	placed in refrigerator.
space and a larger
freezer require more	Door left open.	• Check to see if package is holding door open.
operating time. They
operating time. They	Hot weather or frequent	• This is normal.
start and stop often	Hot weather or frequent	• This is normal.
to maintain even	door openings.
temperatures.)	Temperature controls	• See About the controls.
	set at the coldest
	setting.

Refrigerator or freezer	Temperature control not set	• See About the controls.
compartment too warm	cold enough.

	Warm weather or frequent	• Set the temperature control one step colder.
	door openings.	See About the controls.

	Door left open.	• Check to see if package is holding door open.

Frost or ice crystals	Door left open.	• Check to see if package is holding door open.
on frozen food
on frozen food	Too frequent or too long
(frost within package	Too frequent or too long
(frost within package	door openings.
is normal)	door openings.
is normal)

Divider between	Automatic energy saver	• This helps prevent condensation on the outside.
refrigerator and freezer	system circulates warm
compartments	liquid around front edge
feels warm	of freezer compartment.

Automatic icemaker	Icemaker power switch	• Set the power switch to the l (on) position.
does not work	is in the O (off) position.

	Water supply turned off or	• See Installing the water line.
	not connected.

	Freezer compartment	• Wait 24 hours for the refrigerator to completely
	too warm.	cool down.

	Piled up cubes in the storage	• Level cubes by hand.
	bin cause the icemaker
	to shut off.

	Ice cubes stuck in icemaker.	• Turn off the icemaker, remove cubes, and turn the
	(Green power light on	icemaker back on.
	icemaker blinking).

Instructions

Installation Instructions

Troubleshooting Tips Consumer Support