110APPENDIX D: TECHNICAL SUPPORT

You do not need a user name and password with Web browser software such as

Netscape Navigator and Internet Explorer.

3Com Bulletin Board The 3Com BBS contains patches, software, and drivers for 3Com products. This Service service is available through analog modem or digital modem (ISDN) 24 hours a

day, 7 days a week.

Access by Analog Modem

To reach the service by modem, set your modem to 8 data bits, no parity, and

1 stop bit. Call the telephone number nearest you:

Country

Data Rate

Telephone Number

 

 

 

Australia

Up to 14,400 bps

61 2 9955 2073

Brazil

Up to 28,800 bps

55 11 5181 9666

France

Up to 14,400 bps

33 1 6986 6954

Germany

Up to 28,800 bps

4989 62732 188

Hong Kong

Up to 14,400 bps

852 2537 5601

Italy

Up to 14,400 bps

39 2 27300680

 

 

 

Country

Data Rate

Telephone Number

 

 

 

Japan

Up to 14,400 bps

81 3 5977 7977

Mexico

Up to 28,800 bps

52 5 520 7835

P.R. of China

Up to 14,400 bps

86 10 684 92351

Taiwan, R.O.C.

Up to 14,400 bps

886 2 377 5840

U.K.

Up to 28,800 bps

44 1442 438278

U.S.A.

Up to 53,333 bps

1 847 262 6000

 

 

 

Access by Digital Modem

ISDN users can dial in to the 3Com BBS using a digital modem for fast access up to

64 Kbps. To access the 3Com BBS using ISDN, call the following number:

1 847 262 6000

3Com Facts Automated The 3Com Facts automated fax service provides technical articles, diagrams, and Fax Service troubleshooting instructions on 3Com products 24 hours a day, 7 days a week.

Call 3Com Facts using your Touch-Tone telephone:

1 408 727 7021

Support from Your If you require additional assistance, contact your network supplier. Many suppliers

Network Supplier are authorized 3Com service partners who are qualified to provide a variety of services, including network planning, installation, hardware maintenance, application training, and support services.

When you contact your network supplier for assistance, have the following information ready:

Product model name, part number, and serial number

A list of system hardware and software, including revision levels

Diagnostic error messages

Details about recent configuration changes, if applicable

If you are unable to contact your network supplier, see the following section on how to contact 3Com.

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3Com ENTERPRISE OS 11.3 manual Access by Analog Modem, Access by Digital Modem, 847 262, 408 727

ENTERPRISE OS 11.3 specifications

3Com Enterprise OS 11.3 is a robust network operating system designed specifically for enterprise-level applications, offering a comprehensive suite of features and technologies that enhance network performance, reliability, and security. Engineered for the needs of large organizations, this operating system integrates advanced functionalities that ensure efficient management of network resources.

One of the key features of 3Com Enterprise OS 11.3 is its enhanced routing capabilities. It supports dynamic routing protocols like OSPF and RIP, ensuring optimal path selection and efficient use of network bandwidth. This enables seamless communication across multiple network segments, reducing latency and improving overall system responsiveness.

Another significant characteristic of this OS is its powerful network management tools. The built-in management functionalities provide administrators with an intuitive interface to monitor, configure, and troubleshoot network devices in real time. With features like SNMP (Simple Network Management Protocol) support, network visibility is improved, allowing for efficient performance monitoring and rapid response to potential issues.

Security is a critical focus for 3Com Enterprise OS 11.3, which includes comprehensive measures such as access control lists (ACLs), robust authentication methods, and support for Virtual Private Networks (VPNs). These security features safeguard sensitive data and ensure that only authorized users can access network resources, mitigating the risk of unauthorized access and potential data breaches.

The operating system is also designed for scalability, accommodating the growing needs of enterprise environments. Its modular architecture allows for the integration of additional features and services without sacrificing performance. This flexibility makes it suitable for both small businesses and large enterprises, adapting to various networking requirements as they evolve.

Furthermore, 3Com Enterprise OS 11.3 facilitates quality of service (QoS) management, which prioritizes critical network traffic. By ensuring that time-sensitive applications receive the bandwidth they need, the OS enhances the performance of voice, video, and data services, which is crucial for maintaining high productivity levels.

In summary, 3Com Enterprise OS 11.3 stands out with its advanced routing capabilities, robust network management tools, enhanced security features, scalability, and QoS management. These characteristics make it an ideal solution for enterprises seeking a reliable and efficient network operating system to support their complex networking needs.