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3Com ENTERPRISE OS 11.3 manual Appendix A Troubleshooting

Models: ENTERPRISE OS 11.3

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92APPENDIX A: TROUBLESHOOTING

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3Com ENTERPRISE OS 11.3 manual Appendix A Troubleshooting

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Upgrading Enterprise OS Software Software version3Com Corporation 5400 Bayfront PlazaSanta Clara, California 95052-8145CONTENTS 2 INSTALLING THE UTILITIES ON A NETWORK MANAGEMENT STATION3 PLANNING AND PREPARING THE UPGRADE 4 UPGRADING USING THE NETBUILDER UPGRADE LINK APPLICATION7 BACKING UP AND RESTORING SOFTWARE 5 UPGRADING A BRIDGE/ROUTER USING THE COMMAND-LINE UTILITIES6 UPGRADING THE SOFTWARE IMAGE ONLY 8 REFERENCE FOR THE UPGRADE MANAGEMENT UTILITIES A TROUBLESHOOTINGMapping Hostnames Using the etc/snmp.cfg File General Troubleshooting Error Messages3COM CORPORATION LIMITED WARRANTY SuperStack II NETBuilder SI Upgrade Migration Path3Com Knowledgebase Web Services Access by Analog ModemABOUT THIS GUIDE ConventionsCommands SETDefault !0 -IP NETaddr =Table 2 Text Conventions ConventionUpgrade Tools and should be upgraded in a sequence that will not disrupt the networkOVERVIEW ProcessPrimary, Secondary, and Test Boot Sources Automatic or Manual RecoveryRules and Support Limitations Rules and Support LimitationsTake Time to Plan 12 CHAPTER 1 OVERVIEW INSTALLING THE UTILITIES ON A 2 NETWORK MANAGEMENT STATION bcmdiagnosePreparing for the Installation Installing the Utilities on a UNIX SystemThe version message may refer to Solaris 2.5 as SunOS Directory Name Table 1 UNIX DirectoriesOperating System This command does not need to be used when you are operating on a Windows 95/98/NT-based NMSStartup need to set up the BootP server To set up the BootP server, enterTransfer Method PLANNING AND PREPARING THE 3 UPGRADESetting Up a File On a UNIX NMS, follow these steps Automatic Recovery Manual RecoveryTable 2 Version 11.2 Software Packages Flash Memory Required forbcmdf devicedrive Table 2 Version 11.2 Software Packages continuedbcmuname -M device Planning Tables Checking theSoftware Version 10.1.3.24 11.0 CF11.1 CF Check each appropriate option to use with the command-line utilities8 MB 9.3 BF11.0 BF 10.1.3.2424 CHAPTER 3 PLANNING AND PREPARING THE UPGRADE UPGRADING USING THE NETBUILDER 4 UPGRADE LINK APPLICATION Preparing for the UpgradeFTP/TFTP server Programs⇒ Remote Upgrade Utilities⇒Upgrade LinkRemotely Status and Settings PagesSettings Page The Setting Page lets you establish basic settings 2 Select Verify Upgrade Services Diagnose and click Apply \%tftpboot%\image\platform\SWFW\version\pkgtftpboot/image/platform/SWFW/version/pkg Verifying forYou must be logged in as root for this procedure UNIX For Windows using the default 3Com TFTP server DirectoryFor UNIX Directory speciﬁed in inetd or tftpd for tftpd ﬁles SuperStack II NETBuilder SI bridge/router5 Click Apply The Install page appears 5 Click Next 11 Click OK 34 CHAPTER 4 UPGRADING USING THE NETBUILDER UPGRADE LINK APPLICATION Preparing for the Upgrade THE COMMAND-LINE UTILITIESUPGRADING A BRIDGE/ROUTER USING the FTP password is overwritten with the following text string shown on pageSetting Up a File Setting up for TFTP File TransfersTo install the NETBuilder software, follow these steps Installing theSoftware on the NMS Windows \%tftpboot%\image\platform\SWFW\version\pkg UNIX tftpboot/image/platform/SWFW/version/pkgFor UNIX, enter From a Tarred File, useUsing the Bcmsysupgrade Utilityto Upgrade bcmsysupgrade options stage deviceFilenames NETBuilder II Bridge/RouterSuperStack II NETBuilder and OfﬁceConnect NETBuilder Bridge/Routers PathBuilder S5xx Series Switchbcmsysupgrade options -sfromnb device To upgrade the CEC ﬁrmware, follow these steps b Upgrade your ﬁrmware to version 2.6 using If the Bridge/Router or Switch Does Not Boot Upgrading Hardware and Software SETDefault -IP CONTrol = ROute SETDefault !port -OSPF CONTrol = Enablebcmsysupgrade -stonb -newhw device bcmsysupgrade -stestboot -newhw devicePage By default all conﬁguration ﬁles are accessible to an SNMP-based manager with read privileges. To change SNMP access to conﬁguration ﬁles to read/write for a network management station for a community named public, enter If the Bridge/Router or Switch Does Not Boot Page UPGRADING THE SOFTWARE IMAGE 6 ONLY Preparing for the Upgrade52 CHAPTER 6 UPGRADING THE SOFTWARE IMAGE ONLY Setting Up a FileTransfer Method Using Upgrade Link 54 CHAPTER 6 UPGRADING THE SOFTWARE IMAGE ONLY 2 Select Verify Upgrade Services Diagnose and click ApplyUpgrading 3 Select Upgrade and click Apply. The Upgrade page appears 56 CHAPTER 6 UPGRADING THE SOFTWARE IMAGE ONLY Command-Line option for all steps in the procedureUtilities Using thebcmsysupgrade -saccept -I -Vsoftware version device bcmsysupgrade -sreject -I -Vsoftware version devicebcmsysupgrade -options -sfromnb -m -I -Vsoftware version device bcmsysupgrade -supdate -m -I -Vsoftware version deviceEnterprise OS User InterfaceUsing the Using the Enterprise OS User InterfaceBT /path/old name ReBootBT /primary/oldboot BACKING UP AND RESTORING 7 SOFTWARE Prerequisites62 CHAPTER 7 BACKING UP AND RESTORING SOFTWARE Setting Up a FileTransfer Method you select and set up your ﬁle transfer method utilities. Make sure you select and set up your ﬁle transfer methodBacking Up the SoftwareBacking Up the Software 2 Select Verify Upgrade Services DiagnosePrediagnosing System Problems bcmbackup both primary secondary -namebacknamedevice tftpboot/CLIENTS/macaddress/bcm/backnamedirectory name ontftpboot/CLIENTS/0800020A399E/bcm/name/primary \%tftpboot%\CLIENTS\macaddress\bcm\backname\directory name on66 CHAPTER 7 BACKING UP AND RESTORING SOFTWARE Mapping Hostnames Using the etc/snmp.cfg File ADD -SNMP Manager “sysadm”Restoring the Software 2 Select Verify Upgrade Services Diagnose then click ApplyVerifying the Device for Restoring 5 Select the boot source you want to restore Where backname is the name of the backup for the boot blocks bcmrestore -newhw -backname devicebcmrestore -backname device If you are not replacing the hardware, useREFERENCE FOR THE 8 UPGRADE MANAGEMENT UTILITIES Accessing andDownloading the Utilitiesand Syntax Update Log FileUtility Descriptions Man Pages On a UNIX system, access the man pages by entering To access the man pages for a speciﬁc utility, usewhere NMUname is the name of the upgrade utility Or to access help for a speciﬁc utility, useSpeciﬁes the ﬁle transfer protocol to be used in the backup Forces boot from local mediabcmconﬁg Indicates the IP address or hostname of the bridge/routerpasswordwanpassword discoverylocaladdr bootpServer where conﬁguration ﬁles are stored Disables the sending of SNMP traps usefulbcmdf bcmdiagnose Speciﬁes TFTP as the ﬁle transfer protocol to be used. TFTP is thebcminstall Displays a usage message. Installs using the ﬁrst CD-ROM onInstalls using the CD-ROM from a directory path. Required for Reports all installed bridge/router packages on the networks and -l are mutually exclusive bcmloadconﬁgbcmrestore copied to the bridge/router or switch a bcmctrlSpeciﬁes a reboot time out period. If the device period default 600 seconds bcmloadconﬁgbcmsetup bcmsysupgradeUsed to restore software to a new bridge/router or switch. Use this option when a failed bridge/router or switch is exchanged forbcmuname bcmupdate a bridge/router. This parameter is optional. When you specifyDisplays system information based on the contents of the Path to upgrade fromUpgradeLink Bridge/router platform typeIndicates that the bcmnbrus utility will allow connections Speciﬁes that bcmnbrus will not prompt for a user nameTROUBLESHOOTING Troubleshooting ErrorGetting Help GeneralThe required ﬁles ipaddressdrive/conﬁg ﬁle path could not be located Installation TroubleshootingHardware-Related Messageschapter in Using NETBuilder Family Software Management chapter in Using NETBuilder Family Software Uploading an Upgrade File Downloading an Upgrade File 92 APPENDIX A TROUBLESHOOTING Migration Path NETBuilder II UpgradeCHOOSING A SOFTWARE PACKAGE Recommended Upgrade From VersionTo Version From Version 8.2/8.3Recommended Upgrade Table 7 NETBuilder II Software Package Migration toFrom Version 9.0/9.1 To VersionNETBuilder Upgrade SuperStackcurrently using You can also identify the package usingRecommended Upgrade Model22x Series From VersionNETBuilder SI Upgrade SuperStackMigration Path 98 APPENDIX B CHOOSING A SOFTWARE PACKAGEOfﬁceConnect NETBuilder UpgradeOfficeConnect NETBuilder Upgrade Migration Path Migration PathRecommended Upgrade From VersionTo Version From Version 10.2 modelPathBuilder Upgrade Migration Path Table 11 PathBuilder Software Package Migration to102 APPENDIX B CHOOSING A SOFTWARE PACKAGE MOUNTING THE CD-ROM ON A C UNIX PLATFORM Mounting theCD-ROM on SolarisYou may need to start the NFS daemons 104 APPENDIX C MOUNTING THE CD-ROM ON A UNIX PLATFORMRemote CD-ROM Drive Mounting the CD-ROM on HP-UXmount -r /dev/dsk/c0t2d0 /cdrom Mounting the CD-ROM on IBM AIX 4.1.x Through mount -n remote machine/cdrom /cdrom/remoteUnmounting the CD-ROM108 APPENDIX C MOUNTING THE CD-ROM ON A UNIX PLATFORM Online Technical ServicesTECHNICAL SUPPORT Netscape Navigator and Internet Explorer Access by Analog ModemAccess by Digital Modem 1 847 262Support from 3Com Enterprise Customers 1 800To obtain an authorization number, call or fax 23 MARGLOSSARY image ﬁle See boot image Telnet Terminal Emulation Link Protocol 116 GLOSSARY INDEX Numbers118 INDEX 3Com Corporation LIMITED WARRANTY YEAR 2000 WARRANTYOBTAINING WARRANTY SERVICE HARDWAREDISCLAIMER GOVERNING LAW