D

TECHNICAL SUPPORT

3Com provides easy access to technical support information through a variety of services. This appendix describes these services.

Information contained in this appendix is correct at time of publication. For the most recent information, 3Com recommends that you access the 3Com Corporation World Wide Web site.

Online Technical

3Com offers worldwide product support 24 hours a day, 7 days a week, through

Services

the following online systems:

 

■ World Wide Web site

 

■ 3Com Knowledgebase Web Services

 

■

3Com FTP site

 

■ 3Com Bulletin Board Service (3Com BBS)

 

■ 3Com FactsSM Automated Fax Service

World Wide Web Site

To access the latest networking information on the 3Com Corporation World Wide

 

Web site enter this URL into your Internet browser:

 

http://www.3com.com/

 

This service provides access to online support information such as technical

 

documentation and software library, as well as support options that range from

 

technical education to maintenance and professional services.

3Com Knowledgebase

This interactive tool contains technical product information compiled by 3Com

Web Services

expert technical engineers around the globe. Located on the World Wide Web at

 

http://knowledgebase.3com.com, this service gives all 3Com customers and

 

partners complementary, round-the-clock access to technical information on most

 

3Com products.

3Com FTP Site

Download drivers, patches, software, and MIBs across the Internet from the 3Com

 

public FTP site. This service is available 24 hours a day, 7 days a week.

 

To connect to the 3Com FTP site, enter the following information into your FTP

 

client:

 

■

Hostname: ftp.3com.com

 

■

Username: anonymous

 

■

Password: <your Internet e-mail address>

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3Com ENTERPRISE OS 11.3 manual Technical Support, Online Technical, Services
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ENTERPRISE OS 11.3 specifications

3Com Enterprise OS 11.3 is a robust network operating system designed specifically for enterprise-level applications, offering a comprehensive suite of features and technologies that enhance network performance, reliability, and security. Engineered for the needs of large organizations, this operating system integrates advanced functionalities that ensure efficient management of network resources.

One of the key features of 3Com Enterprise OS 11.3 is its enhanced routing capabilities. It supports dynamic routing protocols like OSPF and RIP, ensuring optimal path selection and efficient use of network bandwidth. This enables seamless communication across multiple network segments, reducing latency and improving overall system responsiveness.

Another significant characteristic of this OS is its powerful network management tools. The built-in management functionalities provide administrators with an intuitive interface to monitor, configure, and troubleshoot network devices in real time. With features like SNMP (Simple Network Management Protocol) support, network visibility is improved, allowing for efficient performance monitoring and rapid response to potential issues.

Security is a critical focus for 3Com Enterprise OS 11.3, which includes comprehensive measures such as access control lists (ACLs), robust authentication methods, and support for Virtual Private Networks (VPNs). These security features safeguard sensitive data and ensure that only authorized users can access network resources, mitigating the risk of unauthorized access and potential data breaches.

The operating system is also designed for scalability, accommodating the growing needs of enterprise environments. Its modular architecture allows for the integration of additional features and services without sacrificing performance. This flexibility makes it suitable for both small businesses and large enterprises, adapting to various networking requirements as they evolve.

Furthermore, 3Com Enterprise OS 11.3 facilitates quality of service (QoS) management, which prioritizes critical network traffic. By ensuring that time-sensitive applications receive the bandwidth they need, the OS enhances the performance of voice, video, and data services, which is crucial for maintaining high productivity levels.

In summary, 3Com Enterprise OS 11.3 stands out with its advanced routing capabilities, robust network management tools, enhanced security features, scalability, and QoS management. These characteristics make it an ideal solution for enterprises seeking a reliable and efficient network operating system to support their complex networking needs.
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