3Com ENTERPRISE OS 11.3 manual Technical Support, Online Technical, Services

D

TECHNICAL SUPPORT

3Com provides easy access to technical support information through a variety of services. This appendix describes these services.

Information contained in this appendix is correct at time of publication. For the most recent information, 3Com recommends that you access the 3Com Corporation World Wide Web site.

Online Technical	3Com offers worldwide product support 24 hours a day, 7 days a week, through
Services	the following online systems:
	■ World Wide Web site
	■ 3Com Knowledgebase Web Services
	■	3Com FTP site
	■ 3Com Bulletin Board Service (3Com BBS)
	■ 3Com FactsSM Automated Fax Service
World Wide Web Site	To access the latest networking information on the 3Com Corporation World Wide
	Web site enter this URL into your Internet browser:
	http://www.3com.com/
	This service provides access to online support information such as technical
	documentation and software library, as well as support options that range from
	technical education to maintenance and professional services.
3Com Knowledgebase	This interactive tool contains technical product information compiled by 3Com
Web Services	expert technical engineers around the globe. Located on the World Wide Web at
	http://knowledgebase.3com.com, this service gives all 3Com customers and
	partners complementary, round-the-clock access to technical information on most
	3Com products.
3Com FTP Site	Download drivers, patches, software, and MIBs across the Internet from the 3Com
	public FTP site. This service is available 24 hours a day, 7 days a week.
	To connect to the 3Com FTP site, enter the following information into your FTP
	client:
	■	Hostname: ftp.3com.com
	■	Username: anonymous
	■	Password: <your Internet e-mail address>