3Com ENTERPRISE OS 11.3 manual chapter in Using NETBuilder Family Software

88APPENDIX A: TROUBLESHOOTING

	There is a problem with the installation of the Enterprise OS Upgrade
	Utilities. The location of the Enterprise OS Upgrade Utilities was not added
	to the path environment variable or the directory does not contain all the
	required programs.
	Meaning:	The installation process cannot find the utilities because it does not
		know where to look for them.
	Action:	Check that a location for the utilities was specified in the path
		environment variable.
	There is a problem with the installation of the Enterprise OS Upgrade
	Utilities. The version numbers of the Enterprise OS Upgrade Utilities are
	not consistent.
	Meaning:	The bcmdiagnose utility has assumed that the version of the
		Enterprise OS Upgrade Management Utilities in bcmcommon.sh is
		correct and has checked that each executable utility has the same
		version number. At least one utility is different.
	Action:	Check that you have specified version number for the utilities you are
		installing correctly.
Determining	Pinging <IP address>
Connectivity	Meaning:	This is an introductory message that appears when the utilities are
		attempting to reach a bridge/router with an IP address specified on
		the command line.
	Action:	None.
	The NETBuilder did not respond to a ping. Make sure the IP address or host
	name is correct and that the NETBuilder is reachable via IP.
	Meaning:	The device that the utilities were trying to reach did not respond.
	Action:	Ensure the device can be reached using IP.
	The NETBuilder responded to ping.
	Meaning:	The device which was specified in the IP address is reachable.
	Action:	None.
Validating the SNMP	Testing SNMP read access
Service Configuration	Meaning:	This is an introductory message. Check to see if the SNMP Service is
		active on the bridge/router.
	Action:	None.
	The NETBuilder is not responding to SNMP get requests. Ensure that the
	SNMP Service is configured on the NETBuilder and that you have read and
	write access via SNMP. Also check the values of the community strings in
	the /etc/snmp.cfg file. They should match the NETBuilder’s SNMP
	community strings.
	Meaning:	The bcmdiagnose utility has attempted to verify whether the
		bridge/router specified by the <IP address> value has been configured.
	Action:	Configure the SNMP server on your bridge/router to allow read access
		to your network management station. See the Network Management
		chapter in Using NETBuilder Family Software.