Handling Calls, Placing a Call on Hold | Aastra Telecom 6751I

Hold

Handling Calls

Handling Calls

When you are connected to a call, you can use the Hold key , the Transfer Key (UP Arrow), or the Conference Key (DOWN Arrow) on the phone to place a call on hold, transfer a call, or conference.

Placing a Call on Hold

You can place an active call on hold by pressing the Hold Hold Key. When you place a call on hold, only your phone can retrieve the call.

When a call is on hold, the icon displays on-hook as follows.

1Call held 03:05

For on-hold calls, the timer displays as running.

IP Phone UI

To place a call on hold

1.Connect to the call (if not already connected).

2. Press the Hold Hold key.

Call held

Jun 8 2:55pm

If a call is on hold for an extended period of time, the phone beeps softly to remind you that you still have a call on hold. The screen displays "Call Held".

Note: If you are connected to another call, the phone does not beep to remind you that you still have a call on hold.

54	Model 6751i IP Phone User Guide

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Aastra Telecom 6751I manual Handling Calls, Placing a Call on Hold, To place a call on hold

Contents

6751i IP Phone Page Software License Agreement Software License AgreementPage Table of Contents Making Calls Troubleshooting Solutions 106 Limited Warranty 109 Page About This Guide Documentation Introduction Phone FeaturesInstallation and Setup Requirements Getting Started Plugging in and Starting the Phone Downloading Language packs Idle Screens Idle Screen Incomplete Configuration No Service IP Phone Keys and Key Descriptions Key Description Speeddial softkeys Methods for Customizing Your Phone Phone Options via the IP Phone UI Simplified Options Menu Reference Using the IP Phone UIPhone Options via the Aastra Web UI Using the Aastra Web UI Headings Descriptions Status Select Phone Status Phone StatusPhone Status via IP Phone UI Finding Your Phone’s IP Address Phone Status via the Aastra Web UI SIP Account Status Example Backup Registrar Line SIP Account Status Used? Ring Tones Customizing Your PhoneRing Tones and Tone Sets Ring Tones Table Select Preferences Configuring Ring Tones and Tone SetsRing Tone Sets Select Ring Tone Click on Basic Settings-Preferences-Ring Tones Live Dialpad Setting Contrast LevelContrast Level Enabling/Disabling Live Dialpad Set Time and Time Format Configuring Time and DateTime and Date Set Date and Date Format Select Date Format Set Time Zone Set Daylight Savings Time Set Time Servers Click on Basic Settings-Preferences-Time and Date Setting Language Specifying the Language to Use Deutsch German Italiano Italian Click on Basic Settings-Preferences-Language SettingsFrançais French German Italian Language Input Keypad Input Alphabet Tables English French Spanish German Key Uppercase Lowercase Example Configuring Language Input Using the IP Phone UIItalian Click on Basic Settings- Preferences-Language Settings Latin 2 Character Set Click on Operation-User Password User PasswordSetting a User Password Resetting a User Password Reset a User Password Select Restart Phone Click on Operation-ResetRestarting your phone Lock the Phone Phone LockLocking/Unlocking a Phone Unlock the Phone Lock the Phone? field, click Defining an Emergency Dial PlanClick on Operation-Phone Lock Define an Emergency Dial Plan 911110 Creating a Speeddial Key from the Keypad Creating Speeddial KeysSpeeddial Prefix Creating a Speeddial Key Using the Save Key Creating Speeddial Key Using the Aastra Web UI Click on Operation-Keypad Speeddial Press Services Services to access Select Preferences Select Speed Dial Edit Editing a Speeddial Key Using the IP Phone UIEditing Speeddial Keys Editing a Speeddial Key Using the Aastra Web UI Transfer Key Conference Key Customizing Your Phone Dialing a Number Using Handsfree SpeakerphoneMaking Calls Using the Redial List Redial Delete All Items MuteDeleting from the Redial List Sending an Incoming Call to Voicemail Receiving CallsAnswering an Incoming Call To answer the call To place a call on hold Handling CallsPlacing a Call on Hold When on Hold Retrieving a Held Call Consultive Transfer Transferring CallsBlind Transfer Conference State Screens Using Server-Side ConferencingConferencing Calls Server-Side Conferencing Swapping Calls Ending Calls Managing Calls Accessing Your DirectorySelect Services Directory List Managing the Directory List Sorting Entries and Quick Search FeatureSelect Directory Select Services Select Directory Add New Entries to the Directory List Adding an Entry to the Directory List from the Save Key Edit Entries in the Directory List Delete Entries from the Directory List Delete a Single Entry Delete All Entries Delete again to erase all items prompt displays Save Entries to the Directory List Saving from the Display Select Services Select Callers List Saving from the Callers List Saving from the Redial List Click on Operation-Directory Downloading the Directory List to Your PCDownload the Directory List Callers List Accessing the Callers List Caller’s List Screen Display Press Services on the phone to enter the Options List Editing Entries in the Callers List Deleting Entries From the Callers List Downloading the Callers List to Your PC Download the Callers List Account Configuration DND and Call Forwarding DND Account-Based Configuration Configuring DND Using the IP Phone UI Configuring DND Using the Aastra Web UIClick on Basic Settings-Account Configuration Cfwd Account-Based Configuration Configuring Cfwd Using the Aastra Web UI Configuring Cfwd Using the IP Phone UI Use To view Star Codes Additional FeaturesTo access the WebApps option WebApps Configuring Suppression of Dtmf Playback Click on Basic Settings-Preferences Display Dtmf Digits Configuring Display of Dtmf DigitsClick on Basic Settings-Preferences-General Call Waiting Enabling/Disabling Call Waiting Configuring Call Waiting Tone Play Call Waiting Tone Configuring Stuttered Dial Tone Stuttered Dial Tone Configuring XML Beep Support XML Beep Support Status Scroll Delay Configuring Status Scroll Delay Intercom Behavior Incoming Call Interrupts DialingTransfer/Conference Call Behavior Configuring Incoming Call Interrupts Dialing Switch UI Focus to Ringing Line Goodbye Key Cancels Incoming Calls Configuring Goodbye Key to Cancel Incoming Calls Using the Goodbye Key to Cancel Incoming Calls Feature Then Microphone Mute Incoming Intercom Call FeaturesIncoming Intercom Auto-Answer/Play Warning Tone Auto-Answer and Play Warning Tone are enabled by defaultConfiguring Incoming Intercom Settings Allow Barge Using Redial Key for Last Number Redial Configuring Group RTP Paging Configuring Lldp Elin Lldp Elin Available Features Enabled by Administrators Missed Call Summary Subscription Customizable Callers List Key Autodial Hotline and Warmline Answer and Ignore Softkeys for XML Applications Playing a WAV File On Your Phone Key Redirection Using the Keypad During Active XML ApplicationsServices Key IP Phone UI Screen During WAV Streaming Hold Feature Enhancement for Broadsoft Servers XML Applications and Off-Hook Interaction IP Phone UI When Broadsoft CMS is Enabled Troubleshooting Solutions How do I change my user password? Why does my phone display Bad Encrypted Config? 108 Model 6751i IP Phone User Guide How do I restart the IP phone? How do I lock my phone? 110 Model 6751i IP Phone User Guide Exclusions Limited WarrantyWarranty Repair Services After Warranty Service Appendix a Time Zone Codes Time Zone Name/Time Zone Code Table NST Time SGT Index Numerics Index-2 Model 6751i IP Phone User Guide