Troubleshooting Solutions | Aastra Telecom 6751I guide

Troubleshooting Solutions

Troubleshooting Solutions

Why is my display blank?

Ensure that power is being provided to your phone. Make sure your phone is plugged into a power source.

Why is my speakerphone not working?

If you press the Speaker button and the speaker light stays on steady and you hear dial tone, the phone has been set up so that you can alternate between the speakerphone and the handset by pressing Speaker .

Why can’t I get a dial tone?

Check for any loose connections and that the phone has been installed properly. For installation instructions, please refer to the “Installation and Setup” section in the Aastra 6751i Installation Guide provided with your phone.

Why doesn’t my phone ring?

Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer volume setting, press the volume button when the phone is on-hook and idle. For more information, refer to the “Adjusting Volume section” in the

Aastra 6751i Installation Guide provided with your phone.

Why is the light not coming on with a new Voice Mail Message?

Your phone system or service provider must provide “Visual” Message Waiting service for this function to work. Check with your System Administrator for more information.

How do I find the IP address of my phone?

Instructions on where to find the IP address of your phone can be found in this guide in the section, “Finding Your Phone’s IP Address” on page 16.

106	Model 6751i IP Phone User Guide

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Aastra Telecom 6751I manual Troubleshooting Solutions

Contents

6751i IP Phone Page Software License Agreement Software License AgreementPage Table of Contents Making Calls Troubleshooting Solutions 106 Limited Warranty 109 Page About This Guide Documentation Introduction Phone FeaturesInstallation and Setup Requirements Getting Started Plugging in and Starting the Phone Downloading Language packs Idle Screens Idle Screen Incomplete Configuration No Service IP Phone Keys and Key Descriptions Key Description Speeddial softkeys Methods for Customizing Your Phone Phone Options via the IP Phone UI Simplified Options Menu Using the IP Phone UI Phone Options via the Aastra Web UIReference Using the Aastra Web UI Headings Descriptions Status Phone Status Phone Status via IP Phone UISelect Phone Status Finding Your Phone’s IP Address Phone Status via the Aastra Web UI SIP Account Status Example Backup Registrar Line SIP Account Status Used? Ring Tones Customizing Your PhoneRing Tones and Tone Sets Ring Tones Table Select Preferences Configuring Ring Tones and Tone SetsRing Tone Sets Select Ring Tone Click on Basic Settings-Preferences-Ring Tones Live Dialpad Setting Contrast LevelContrast Level Enabling/Disabling Live Dialpad Set Time and Time Format Configuring Time and DateTime and Date Set Date and Date Format Select Date Format Set Time Zone Set Daylight Savings Time Set Time Servers Click on Basic Settings-Preferences-Time and Date Setting Language Specifying the Language to Use Click on Basic Settings-Preferences-Language Settings Français FrenchDeutsch German Italiano Italian German Italian Language Input Keypad Input Alphabet Tables English French Spanish German Key Uppercase Lowercase Configuring Language Input Using the IP Phone UI ItalianExample Click on Basic Settings- Preferences-Language Settings Latin 2 Character Set User Password Setting a User PasswordClick on Operation-User Password Resetting a User Password Reset a User Password Click on Operation-Reset Restarting your phoneSelect Restart Phone Lock the Phone Phone LockLocking/Unlocking a Phone Unlock the Phone Defining an Emergency Dial Plan Click on Operation-Phone LockLock the Phone? field, click Define an Emergency Dial Plan 911110 Creating Speeddial Keys Speeddial PrefixCreating a Speeddial Key from the Keypad Creating a Speeddial Key Using the Save Key Creating Speeddial Key Using the Aastra Web UI Click on Operation-Keypad Speeddial Press Services Services to access Editing a Speeddial Key Using the IP Phone UI Editing Speeddial KeysSelect Preferences Select Speed Dial Edit Editing a Speeddial Key Using the Aastra Web UI Transfer Key Conference Key Customizing Your Phone Using Handsfree Speakerphone Making CallsDialing a Number Using the Redial List Redial Mute Deleting from the Redial ListDelete All Items Sending an Incoming Call to Voicemail Receiving CallsAnswering an Incoming Call To answer the call Handling Calls Placing a Call on HoldTo place a call on hold When on Hold Retrieving a Held Call Transferring Calls Blind TransferConsultive Transfer Conference State Screens Using Server-Side ConferencingConferencing Calls Server-Side Conferencing Swapping Calls Ending Calls Managing Calls Accessing Your DirectorySelect Services Directory List Sorting Entries and Quick Search Feature Select DirectoryManaging the Directory List Select Services Select Directory Add New Entries to the Directory List Adding an Entry to the Directory List from the Save Key Edit Entries in the Directory List Delete Entries from the Directory List Delete a Single Entry Delete All Entries Delete again to erase all items prompt displays Save Entries to the Directory List Saving from the Display Select Services Select Callers List Saving from the Callers List Saving from the Redial List Downloading the Directory List to Your PC Download the Directory ListClick on Operation-Directory Callers List Accessing the Callers List Caller’s List Screen Display Press Services on the phone to enter the Options List Editing Entries in the Callers List Deleting Entries From the Callers List Downloading the Callers List to Your PC Download the Callers List Account Configuration DND and Call Forwarding DND Account-Based Configuration Configuring DND Using the Aastra Web UI Click on Basic Settings-Account ConfigurationConfiguring DND Using the IP Phone UI Cfwd Account-Based Configuration Configuring Cfwd Using the Aastra Web UI Configuring Cfwd Using the IP Phone UI Use To view Star Codes Additional FeaturesTo access the WebApps option WebApps Configuring Suppression of Dtmf Playback Click on Basic Settings-Preferences Configuring Display of Dtmf Digits Click on Basic Settings-Preferences-GeneralDisplay Dtmf Digits Call Waiting Enabling/Disabling Call Waiting Configuring Call Waiting Tone Play Call Waiting Tone Configuring Stuttered Dial Tone Stuttered Dial Tone Configuring XML Beep Support XML Beep Support Status Scroll Delay Configuring Status Scroll Delay Incoming Call Interrupts Dialing Transfer/Conference Call BehaviorIntercom Behavior Configuring Incoming Call Interrupts Dialing Switch UI Focus to Ringing Line Goodbye Key Cancels Incoming Calls Configuring Goodbye Key to Cancel Incoming Calls Using the Goodbye Key to Cancel Incoming Calls Feature Then Incoming Intercom Call Features Incoming IntercomMicrophone Mute Auto-Answer/Play Warning Tone Auto-Answer and Play Warning Tone are enabled by defaultConfiguring Incoming Intercom Settings Allow Barge Using Redial Key for Last Number Redial Configuring Group RTP Paging Configuring Lldp Elin Lldp Elin Available Features Enabled by Administrators Missed Call Summary Subscription Customizable Callers List Key Autodial Hotline and Warmline Answer and Ignore Softkeys for XML Applications Playing a WAV File On Your Phone Key Redirection Using the Keypad During Active XML ApplicationsServices Key IP Phone UI Screen During WAV Streaming Hold Feature Enhancement for Broadsoft Servers XML Applications and Off-Hook Interaction IP Phone UI When Broadsoft CMS is Enabled Troubleshooting Solutions How do I change my user password? Why does my phone display Bad Encrypted Config? 108 Model 6751i IP Phone User Guide How do I restart the IP phone? How do I lock my phone? 110 Model 6751i IP Phone User Guide Limited Warranty Warranty Repair ServicesExclusions After Warranty Service Appendix a Time Zone Codes Time Zone Name/Time Zone Code Table NST Time SGT Index Numerics Index-2 Model 6751i IP Phone User Guide