Handling Calls
Transferring Calls
Blind Transfer
A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the extension or outside line you transferred to. If the party you are transferring the call to does not answer, the transferred call rings back to your extension.
Consultive Transfer
You also have the option to consult with the person you are transferring the call to, before you complete the transfer. To do this, remain on the line until the receiving party answers the call. After consulting with the receiving party, you can either complete the transfer or cancel the transfer to go back to the original call.
IP Phone UI
The 6751i has a Transfer Key configured on the UP arrow of the Navigation Keys. Use the following procedure to transfer a call to another extension. Use the following illustration as a reference. .
Goodbye |
|
Services | Save |
Hold | Delete |
Redial | Swap |
| Speaker |
| Mute |
Transfer Key
1.Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.
2.Press the UP arrow key. You should hear a dial tone.
3.Dial the extension number (or the outside number) to Party 2. This is the Party for which you want to transfer Party 1.
4.To complete a "blind" transfer, press the UP arrow key again before the receiving end answers. To complete a consultive transfer, remain on the line to speak with the Party 2, before pressing the UP arrow key again to transfer Party 1 to Party 2. To cancel the transfer, select Cancel on the display screen.
56 | Model 6751i IP Phone User Guide |
