Transferring Calls, Blind Transfer | Aastra Telecom 6751I guide

Handling Calls

Transferring Calls

Blind Transfer

A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the extension or outside line you transferred to. If the party you are transferring the call to does not answer, the transferred call rings back to your extension.

Consultive Transfer

You also have the option to consult with the person you are transferring the call to, before you complete the transfer. To do this, remain on the line until the receiving party answers the call. After consulting with the receiving party, you can either complete the transfer or cancel the transfer to go back to the original call.

IP Phone UI

The 6751i has a Transfer Key configured on the UP arrow of the Navigation Keys. Use the following procedure to transfer a call to another extension. Use the following illustration as a reference. .

Goodbye
Services	Save
Hold	Delete
Redial	Swap
	Speaker
	Mute

Transfer Key

1.Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.

2.Press the UP arrow key. You should hear a dial tone.

3.Dial the extension number (or the outside number) to Party 2. This is the Party for which you want to transfer Party 1.

4.To complete a "blind" transfer, press the UP arrow key again before the receiving end answers. To complete a consultive transfer, remain on the line to speak with the Party 2, before pressing the UP arrow key again to transfer Party 1 to Party 2. To cancel the transfer, select Cancel on the display screen.

56	Model 6751i IP Phone User Guide

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Aastra Telecom 6751I manual Transferring Calls, Blind Transfer, Consultive Transfer

Contents

6751i IP Phone Page Software License Agreement Software License AgreementPage Table of Contents Making Calls Troubleshooting Solutions 106 Limited Warranty 109 Page About This Guide Documentation Phone Features Installation and SetupIntroduction Requirements Getting Started Plugging in and Starting the Phone Downloading Language packs Idle Screens Idle Screen Incomplete Configuration No Service IP Phone Keys and Key Descriptions Key Description Speeddial softkeys Methods for Customizing Your Phone Phone Options via the IP Phone UI Simplified Options Menu Phone Options via the Aastra Web UI Using the IP Phone UIReference Using the Aastra Web UI Headings Descriptions Status Phone Status via IP Phone UI Phone StatusSelect Phone Status Finding Your Phone’s IP Address Phone Status via the Aastra Web UI SIP Account Status Example Backup Registrar Line SIP Account Status Used? Customizing Your Phone Ring Tones and Tone SetsRing Tones Ring Tones Table Configuring Ring Tones and Tone Sets Ring Tone SetsSelect Preferences Select Ring Tone Click on Basic Settings-Preferences-Ring Tones Setting Contrast Level Contrast LevelLive Dialpad Enabling/Disabling Live Dialpad Configuring Time and Date Time and DateSet Time and Time Format Set Date and Date Format Select Date Format Set Time Zone Set Daylight Savings Time Set Time Servers Click on Basic Settings-Preferences-Time and Date Setting Language Specifying the Language to Use Français French Click on Basic Settings-Preferences-Language SettingsDeutsch German Italiano Italian German Italian Language Input Keypad Input Alphabet Tables English French Spanish German Key Uppercase Lowercase Italian Configuring Language Input Using the IP Phone UIExample Click on Basic Settings- Preferences-Language Settings Latin 2 Character Set Setting a User Password User PasswordClick on Operation-User Password Resetting a User Password Reset a User Password Restarting your phone Click on Operation-ResetSelect Restart Phone Phone Lock Locking/Unlocking a PhoneLock the Phone Unlock the Phone Click on Operation-Phone Lock Defining an Emergency Dial PlanLock the Phone? field, click Define an Emergency Dial Plan 911110 Speeddial Prefix Creating Speeddial KeysCreating a Speeddial Key from the Keypad Creating a Speeddial Key Using the Save Key Creating Speeddial Key Using the Aastra Web UI Click on Operation-Keypad Speeddial Press Services Services to access Editing Speeddial Keys Editing a Speeddial Key Using the IP Phone UISelect Preferences Select Speed Dial Edit Editing a Speeddial Key Using the Aastra Web UI Transfer Key Conference Key Customizing Your Phone Making Calls Using Handsfree SpeakerphoneDialing a Number Using the Redial List Redial Deleting from the Redial List MuteDelete All Items Receiving Calls Answering an Incoming CallSending an Incoming Call to Voicemail To answer the call Placing a Call on Hold Handling CallsTo place a call on hold When on Hold Retrieving a Held Call Blind Transfer Transferring CallsConsultive Transfer Using Server-Side Conferencing Conferencing CallsConference State Screens Server-Side Conferencing Swapping Calls Ending Calls Accessing Your Directory Select ServicesManaging Calls Directory List Select Directory Sorting Entries and Quick Search FeatureManaging the Directory List Select Services Select Directory Add New Entries to the Directory List Adding an Entry to the Directory List from the Save Key Edit Entries in the Directory List Delete Entries from the Directory List Delete a Single Entry Delete All Entries Delete again to erase all items prompt displays Save Entries to the Directory List Saving from the Display Select Services Select Callers List Saving from the Callers List Saving from the Redial List Download the Directory List Downloading the Directory List to Your PCClick on Operation-Directory Callers List Accessing the Callers List Caller’s List Screen Display Press Services on the phone to enter the Options List Editing Entries in the Callers List Deleting Entries From the Callers List Downloading the Callers List to Your PC Download the Callers List Account Configuration DND and Call Forwarding DND Account-Based Configuration Click on Basic Settings-Account Configuration Configuring DND Using the Aastra Web UIConfiguring DND Using the IP Phone UI Cfwd Account-Based Configuration Configuring Cfwd Using the Aastra Web UI Configuring Cfwd Using the IP Phone UI Use To view Additional Features To access the WebApps optionStar Codes WebApps Configuring Suppression of Dtmf Playback Click on Basic Settings-Preferences Click on Basic Settings-Preferences-General Configuring Display of Dtmf DigitsDisplay Dtmf Digits Call Waiting Enabling/Disabling Call Waiting Configuring Call Waiting Tone Play Call Waiting Tone Configuring Stuttered Dial Tone Stuttered Dial Tone Configuring XML Beep Support XML Beep Support Status Scroll Delay Configuring Status Scroll Delay Transfer/Conference Call Behavior Incoming Call Interrupts DialingIntercom Behavior Configuring Incoming Call Interrupts Dialing Switch UI Focus to Ringing Line Goodbye Key Cancels Incoming Calls Configuring Goodbye Key to Cancel Incoming Calls Using the Goodbye Key to Cancel Incoming Calls Feature Then Incoming Intercom Incoming Intercom Call FeaturesMicrophone Mute Auto-Answer and Play Warning Tone are enabled by default Configuring Incoming Intercom SettingsAuto-Answer/Play Warning Tone Allow Barge Using Redial Key for Last Number Redial Configuring Group RTP Paging Configuring Lldp Elin Lldp Elin Available Features Enabled by Administrators Missed Call Summary Subscription Customizable Callers List Key Autodial Hotline and Warmline Answer and Ignore Softkeys for XML Applications Playing a WAV File On Your Phone Using the Keypad During Active XML Applications Services KeyKey Redirection IP Phone UI Screen During WAV Streaming Hold Feature Enhancement for Broadsoft Servers XML Applications and Off-Hook Interaction IP Phone UI When Broadsoft CMS is Enabled Troubleshooting Solutions How do I change my user password? Why does my phone display Bad Encrypted Config? 108 Model 6751i IP Phone User Guide How do I restart the IP phone? How do I lock my phone? 110 Model 6751i IP Phone User Guide Warranty Repair Services Limited WarrantyExclusions After Warranty Service Appendix a Time Zone Codes Time Zone Name/Time Zone Code Table NST Time SGT Index Numerics Index-2 Model 6751i IP Phone User Guide