Managing Calls 171, Vii | Aastra Telecom 6757I specification

Table of Contents
Pre-dialing a Number	153
Using Handsfree Speakerphone	153
Using a Headset	154
Using Intercom	155
Redial	157
Mute	158
Receiving Calls	159
Answering an Incoming Call	159
Sending an Incoming Call to Voicemail	160
Handling Calls	161
Placing a Call on Hold	161
Transferring Calls	163
Conferencing Calls	165
Ending Calls	170
Managing Calls	171
Directory List	171
Callers List	182
Account Configuration (DND and Call Forwarding)	187
Missed Calls Indicator	209
Voicemail	210
Additional Features	211
Star Codes	211
Suppress DTMF Playback	211
Display DTMF Digits	213
Enable/Disable Call Waiting	215
Play Call Waiting Tone	217
Stuttered Dial Tone	218
XML Beep Support	219
Status Scroll Delay	220
Incoming Call Interrupts Dialing	221
Switch UI Focus to Ringing Line	223
Preferred Line and Preferred Line Timeout	224
Goodbye Key Cancels Incoming Calls	226
UPnP Mapping Lines (for remote phones)	228

Table of Contents

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Aastra Telecom 6757I manual Managing Calls 171, Vii

Contents

6757i IP Phone Page Iii Software License AgreementPage Table of Contents Dialing a Number 152 Defining an Emergency Dial PlanMultiple Line and Call Appearances State-Based Softkeys Bottom Keys only Line Key Vii Managing Calls 171 Viii Using the Expansion Modules 247 Documentation About this GuideModel 6757i IP Phone User Guide Introduction Phone FeaturesRequirements Installation and Setup Plugging in and Starting the Phone Getting Started Updating Configuration SIP Network Connected/Network Disconnected Idle Screen Reference Idle Screen With Softkeys ConfiguredIdle Screen Screen Display After Picking Up the Handset Idle Screen with Voicemail Messages Idle Screen After Handset Pickup Key Descriptions IP Phone Keys and Key DescriptionsKeys Key Description IP Phone Keys and Key Descriptions IP Phone Keys and Key Descriptions Call Forward Methods for Customizing Your PhonePhone Options via the IP Phone UI Option Number Simplified Options Menu References Using the IP Phone UI Phone Options via the Aastra Web UI Using the Aastra Web UI Methods for Customizing Your Phone Operation Headings Descriptions StatusAvailable Functions for Softkeys Headings Descriptions Basic Settings Phone Status via IP Phone UI Phone StatusSelect Phone Status Scroll to IP&MAC Addresses and press Select Finding Your Phone’s IP Address Phone Status via the Aastra Web UI SIP Account Status SIP Account Status Status Description Condition Example Backup Registrar Line SIP Account Status Used?Where Ring Tones Configuration Method Valid Values Default ValueCustomizing Your Phone Ring Tones and Tone Sets Select Ring Tone Configuring Ring Tones and Tone SetsRing Tone Sets Select Preferences Press Done Select Tone Set Click on Basic Settings-Preferences-Ring Tones Contrast Level Setting Contrast LevelSelect Contrast Level Off Setting the BacklightBacklight Select Backlight If you selected Auto, press the Advanced softkey Enabling/Disabling Live Dialpad Live DialpadSelect Preferences Select Live Dialpad Set Audio Audio Mode Headset Speaker/Headset Headset/Speaker Headset Mic VolumeSetting Audio Mode and Headset Mic Volume Select Preferences Select Set Audio Select Audio Mode Select Headset Mic Volume Select Preferences Select Time and Date Select Set Time Configuring Time and DateTime and Date Set Time and Time Format Set Date and Date Format Select Time FormatSelect Preferences Select Time and Date Select Date Format Select Preferences Select Daylight Savings Set Time ZoneSelect Preferences Select Time and Date Select Time Zone Daylight Savings Time Select from Time Server 1, Time Server 2, or Time Server Min summertime 1h summertime Automatic DefaultSet Time Servers Select Preferences Select Time and Date Select Time Server Click on Basic Settings-Preferences-Time and Date Setting Click to save your settings Français French LanguageSpecifying the Language to Use Select Screen Language Click on Basic Settings-Preferences-Language Settings Key Uppercase Characters Lowercase Characters Language InputKeypad Input Alphabet Tables English French German Spanish Italian Configuring Language Input Using the IP Phone UIExample Select Input Language Click on Basic Settings- Preferences-Language Settings Latin 2 Character Set If you change the password Then you need to User PasswordSetting a User Password Select User Password and press Select Click on Operation-User Password Reset a User Password Resetting a User Password Restarting your phone Click on Operation-ResetSelect Restart Phone Unlock the Phone Phone LockLocking/Unlocking a Phone Lock the Phone Lock the Phone? field, click Click on Operation-Phone Lock Emergency Description Number Defining an Emergency Dial Plan 911110 Define an Emergency Dial Plan Multiple Line and Call Appearances Line Keys and Softkeys Softkeys Busy Lamp Field BLF Key Function Description NoneSpeeddial Do Not Disturb Callers List ServicesKey Function Description Speeddial/Conf Directory State-Based Softkeys Bottom Keys only Softkey Type Default StatesState Description Label LAB Key Display Behavior Sat Jan 1 1218am Softkey Line/Call Appearance Lights Line Key Line Keys and Softkeys Softkeys Configuring a Line Key Expansion Module Keys Line=2 Speeddial KeySpeeddial Prefix Key Enter Name Enter Number Line Save Backspace ABC Cancel Enter Name Select Speed Dial Edit and press Select Creating a Speeddial Using the Speed Dial Edit Option Line Keys and Softkeys Softkeys Click on Operation-Keypad Speeddial Select Preferences Select Speed Dial Edit Editing Speeddial Keys Edit the speeddial information as applicable and press Save Editing a Speeddial on a Softkey or Expansion Module Key Click on Operation-Keypad Speeddial Do not Disturb DND Key Configuring a DND Key Softkeys Busy Lamp Field BLF Key Global Configuring a BLF Key Through Click to save your changes BLF List Key Configuring a BLF List Key Through Expansion Module Keys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key Using the ACD Key Using the ACD Feature on your IP PhoneACD LED Table User ID and Password prompts displays Unavailable Log Out Line Keys and Softkeys Softkeys Expansion Module Keys Configuring Group Call Pickup GCP Key for Sylantro Servers Using Directed Call Pickup DCP Using Directed Call Pickup/Group Call PickupUsing Group Call Pickup GCP Select an extension Press the Pickup Key to answer the call XML Key Services Key Top and Bottom keys are softkeys100 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 101 Configuring XML Services 102 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 103 Configuring an XML Key 104 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 105 Accessing the XML ServiceFrom the Services Menu Services Key WebApps Key Configuring a WebApps Key106 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 107 Using the WebApps KeyTo use the WebApps key Flash Key Configuring a Flash Key108 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 109 Sprecode Key Configuring a Sprecode Key110 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 111 Park/Pickup Keys Park/Pickup Static Configuration112 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 113 Park/Pickup Call Server Configuration ValuesServer Park Values Pickup Values Click on Basic Settings-Preferences-General Configuring Park /Pickup using Static Configuration114 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 115 Park/Pickup Key ConfigurationKey Configuration Using the Aastra Web UI Configuring Park/Pickup using Key Configuration 116 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 117 Using the Park Call/Pickup Parked Call FeaturePark a Call Pickup a Parked Call 118 Model 6757i IP Phone User Guide How it works Configuring a Last Call Return KeyLast Call Return lcr Key Sylantro Servers only Model 6757i IP Phone User Guide 119 120 Model 6757i IP Phone User Guide Call Forward Key Configuring a Call Forward KeyModel 6757i IP Phone User Guide 121 122 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 123 BLF/XferBLF/Xfer Key Requirements and Functionality 124 Model 6757i IP Phone User Guide Configuring a BLF/Xfer Key Model 6757i IP Phone User Guide 125 126 Model 6757i IP Phone User Guide Speeddial/XferSpeeddial/Xfer Key Requirements and Functionality Model 6757i IP Phone User Guide 127 Configuring a Speeddial/Xfer Key 128 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 129 Speeddial/Conf 130 Model 6757i IP Phone User Guide Configuring a Speeddial/Conf Key Model 6757i IP Phone User Guide 131 132 Model 6757i IP Phone User Guide Services Key Model 6757i IP Phone User Guide 133 Configuring a Services Key 134 Model 6757i IP Phone User Guide Directory Key Configuring a Directory KeyDirectory Key Model 6757i IP Phone User Guide 135 136 Model 6757i IP Phone User Guide Callers List Key Configuring a Callers List KeyCallers List Key Model 6757i IP Phone User Guide 137 138 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 139 Intercom KeyIntercom Key 140 Model 6757i IP Phone User Guide Configuring an Intercom Key Model 6757i IP Phone User Guide 141 Phone Lock Key Configuring a Phone Lock Key142 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 143 Using the Lock/Unlock Key on the IP Phone Paging Key Sends the RTP Stream Configuring a Paging Key144 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 145 146 Model 6757i IP Phone User Guide Using the Paging Key None Key Configuring a None KeyModel 6757i IP Phone User Guide 147 148 Model 6757i IP Phone User Guide Empty Key Configuring an Empty KeyModel 6757i IP Phone User Guide 149 150 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 151 Deleting a Key Dialing a Number Making Calls152 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 153 Using Handsfree Speakerphone To Make and Receive Calls Using a Headset Using a HeadsetAdvanced Volume Controls for the Headset Mic To change this volume Model 6757i IP Phone User Guide 155 Using IntercomUsing the Icom Key Incoming Intercom Features Aastra Web UI Description 156 Model 6757i IP Phone User Guide Incoming Intercom Features Description Aastra Web UI Deleting from the Redial List Accessing the Redial ListRedial Model 6757i IP Phone User Guide 157 158 Model 6757i IP Phone User Guide Mute To answer the call Receiving CallsAnswering an Incoming Call Model 6757i IP Phone User Guide 159 160 Model 6757i IP Phone User Guide Sending an Incoming Call to Voicemail To place a call on hold Handling CallsPlacing a Call on Hold Model 6757i IP Phone User Guide 161 Retrieving a Held Call When on Hold162 Model 6757i IP Phone User Guide Automatic Hold Blind Transfer Screen that displays when handset is liftedTransferring Calls Model 6757i IP Phone User Guide 163 164 Model 6757i IP Phone User Guide Transfer Key when handset is liftedTo transfer a call to another extension Model 6757i IP Phone User Guide 165 Conferencing CallsLocal Conferencing 166 Model 6757i IP Phone User Guide Using Local ConferencingConference Key Joining Two Active Calls in a Single Conference Model 6757i IP Phone User Guide 167Centralized Conferencing for Sylantro and Broadsoft Servers 168 Model 6757i IP Phone User Guide Using Centralized Conferencing Model 6757i IP Phone User Guide 169 Setting Up Multiple Conferences for Sylantro Server only 170 Model 6757i IP Phone User Guide Ending CallsJoining Additional Parties to Active Conferences Model 6757i IP Phone User Guide 171 Accessing Your DirectoryManaging Calls Directory List 172 Model 6757i IP Phone User Guide Sorting Entries and Quick Search FeatureManaging the Directory List Directory List Limitations Model 6757i IP Phone User Guide 173Adding New Entries to the Directory List Screen Editing Entries in the Directory List 174 Model 6757i IP Phone User Guide Scrolling Multiple Screens Per Entry Model 6757i IP Phone User Guide 175 Arranging Multiple Screens 176 Model 6757i IP Phone User Guide Deleting Entries from the Directory List Model 6757i IP Phone User Guide 177 Saving Entries to the Directory List 178 Model 6757i IP Phone User Guide Directory Key Callers List Key Model 6757i IP Phone User Guide 179Directory Key Redial List Key Downloading the Directory List to Your PC 180 Model 6757i IP Phone User Guide Download the Directory List Model 6757i IP Phone User Guide 181Click on Operation-Directory Display Item Description Callers List182 Model 6757i IP Phone User Guide Caller’s List Screen Display Model 6757i IP Phone User Guide 183 Access the Callers ListCallers List Key Handsfree Button Edit Entries in the Callers List 184 Model 6757i IP Phone User Guide Delete Entries from the Callers List Model 6757i IP Phone User Guide 185 Download the Callers List to Your PC 186 Model 6757i IP Phone User GuideDownload the Callers List DND Account-Based Configuration Account Configuration DND and Call ForwardingModel 6757i IP Phone User Guide 187 188 Model 6757i IP Phone User Guide Configuring DND Model 6757i IP Phone User Guide 189 Configuring DND Using the Aastra Web UI Using DND Modes via the IP Phone UI Click on Basic Settings-Account Configuration190 Model 6757i IP Phone User Guide DND in Phone Mode Default DND in Account ModeModel 6757i IP Phone User Guide 191 192 Model 6757i IP Phone User Guide DND in Custom Mode Model 6757i IP Phone User Guide 193 Call Forward Account-Based ConfigurationPage Model 6757i IP Phone User Guide 195 Configuring Cfwd Using the Aastra Web UI 196 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 197 198 Model 6757i IP Phone User Guide Cfwd in Account Mode Using Cfwd via the IP Phone UIModel 6757i IP Phone User Guide 199 200 Model 6757i IP Phone User Guide Cfwd Disabled Change the State Change the Number Change the No. Rings Model 6757i IP Phone User Guide 201 202 Model 6757i IP Phone User Guide Cfwd in Phone Mode Model 6757i IP Phone User Guide 203 204 Model 6757i IP Phone User Guide Calls Model 6757i IP Phone User Guide 205 Cfwd in Custom Mode 206 Model 6757i IP Phone User Guide Number Model 6757i IP Phone User Guide 207 208 Model 6757i IP Phone User Guide Accessing and Clearing Missed Calls Missed Calls IndicatorModel 6757i IP Phone User Guide 209 Voicemail Using Voicemail210 Model 6757i IP Phone User Guide Suppress Dtmf Playback Additional FeaturesConfiguring Suppression of Dtmf Playback Star Codes 212 Model 6757i IP Phone User Guide Click on Basic Settings-Preferences Display Dtmf Digits Configuring Display of Dtmf DigitsModel 6757i IP Phone User Guide 213 214 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 215 Enable/Disable Call WaitingEnabling/Disabling Call Waiting 216 Model 6757i IP Phone User Guide Play Call Waiting Tone Configuring Call Waiting ToneModel 6757i IP Phone User Guide 217 Stuttered Dial Tone Configuring Stuttered Dial Tone218 Model 6757i IP Phone User Guide XML Beep Support Configuring XML Beep SupportModel 6757i IP Phone User Guide 219 Configuring Status Scroll Delay Status Scroll Delay220 Model 6757i IP Phone User Guide Intercom Behavior Incoming Call Interrupts DialingModel 6757i IP Phone User Guide 221 Transfer/Conference Call Behavior 222 Model 6757i IP Phone User Guide Configuring Incoming Call Interrupts Dialing Model 6757i IP Phone User Guide 223 Switch UI Focus to Ringing Line Phone Feature Preferred Line Behavior Preferred Line and Preferred Line Timeout224 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 225 Configuring Goodbye Key to Cancel Incoming Calls Goodbye Key Cancels Incoming Calls226 Model 6757i IP Phone User Guide Goodbye Key Cancels Incoming Call is Using the Goodbye Key to Cancel Incoming Calls FeatureModel 6757i IP Phone User Guide 227 UPnP Mapping Lines for remote phones Configuring UPnP Mapping Lines228 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 229 Configuring Message Waiting Indicator Message Waiting Indicator230 Model 6757i IP Phone User Guide Microphone Mute Incoming Intercom Call FeaturesModel 6757i IP Phone User Guide 231 Incoming Intercom Auto-Answer/Play Warning Tone 232 Model 6757i IP Phone User GuideAllow Barge Model 6757i IP Phone User Guide 233 Configuring Incoming Intercom Settings 234 Model 6757i IP Phone User Guide Using Redial Key for Last Number Redial Group RTP Paging receives RTP streams Model 6757i IP Phone User Guide 235 Group Paging RTP Settings Configuring Group RTP Paging236 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 237 Configuring Lldp Elin 238 Model 6757i IP Phone User Guide Available Features Enabled by AdministratorsOutgoing Intercom Calls Missed Call Summary Subscription Model 6757i IP Phone User Guide 239 Customizable Callers List Key and Services KeyAutodial Hotline and Warmline Centralized Conferencing XML Softkey for Special Characters in XML Applications Answer and Ignore Softkeys for XML Applications240 Model 6757i IP Phone User Guide IP Phone UI Screen During WAV Streaming Using the Keypad During Active XML ApplicationsPlaying a WAV File On Your Phone Model 6757i IP Phone User Guide 241 242 Model 6757i IP Phone User Guide Key RedirectionOptions Key Model 6757i IP Phone User Guide 243 XML Applications and Off-Hook InteractionXML Override for a Locked Phone RTP Recording and Simultaneous Playing IP Phone UI when Broadsoft CMS is Enabled Hold Feature Enhancement for Broadsoft Servers244 Model 6757i IP Phone User Guide Model M675i Model M670i and M675i Expansion ModulesModel 6757i IP Phone User Guide 245 Model M670i Expansion Module keys support the following functions 246 Model 6757i IP Phone User Guide M675i Expansion Module Using the Expansion ModulesModel 6757i IP Phone User Guide 247 M670i Expansion Module 1 Screen 248 Model 6757i IP Phone User Guide2 Screen Press-and-Hold to Create a Speeddial Key Model 6757i IP Phone User Guide 249 250 Model 6757i IP Phone User Guide Troubleshooting Solutions Model 6757i IP Phone User Guide 251 What are services, and how do I use them?Why does my phone display the No Service message? How do I change my user password? 252 Model 6757i IP Phone User Guide Why does my phone display Bad Encrypted Config? How do I restart the IP phone? Model 6757i IP Phone User Guide 253 How do I lock my phone? 254 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 255 Page Exclusions Limited WarrantyWarranty Repair Services Model 6757i IP Phone User Guide 257 258 Model 6757i IP Phone User Guide After Warranty Service Time Zone Name/Time Zone Code Table Appendix a Time Zone CodesTime Zone Name Time Zone Code NST Time SGT Numerics Index Index-2 Model 6757i IP Phone User Guide Index-3 Index-4 Model 6757i IP Phone User Guide