Model 6757i IP Phone User Guide | Aastra Telecom 6757I manual

Troubleshooting Solutions

Aastra Web UI

1. Click on Operation->User Password.

2.In the "Current Password" field, enter the current user password.

Note: By default, the user name is “user” (not case sensitive) and the password field is left blank. If you have forgotten your password, contact your System Administrator for assistance.

3.In the "New Password" field, enter the new user password.

4.In the "Password Confirm" field, enter the new user password again.

5.Click to save your changes.

For information about changing your password, see “User Password” on page 51.

Why does my phone display "Bad Encrypted Config"?

The IP phone displays "Bad Encrypted Config" because encrypted configuration files are enabled but the decryption process has failed.

Report this error to your System Administrator.

252	Model 6757i IP Phone User Guide

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Aastra Telecom 6757I manual Model 6757i IP Phone User Guide, Why does my phone display Bad Encrypted Config?

Contents

6757i IP Phone Page Software License Agreement IiiPage Table of Contents Defining an Emergency Dial Plan Multiple Line and Call AppearancesState-Based Softkeys Bottom Keys only Line Key Dialing a Number 152 Managing Calls 171 Vii Using the Expansion Modules 247 Viii Model 6757i IP Phone User Guide About this GuideDocumentation Requirements Phone FeaturesIntroduction Installation and Setup Getting Started Plugging in and Starting the Phone Updating Configuration SIP Network Connected/Network Disconnected Idle Screen Idle Screen Idle Screen With Softkeys ConfiguredReference Idle Screen with Voicemail Messages Screen Display After Picking Up the Handset Idle Screen After Handset Pickup Keys Key Description IP Phone Keys and Key DescriptionsKey Descriptions IP Phone Keys and Key Descriptions IP Phone Keys and Key Descriptions Methods for Customizing Your Phone Phone Options via the IP Phone UIOption Number Call Forward Simplified Options Menu Using the IP Phone UI References Using the Aastra Web UI Phone Options via the Aastra Web UI Methods for Customizing Your Phone Available Functions for Softkeys Headings Descriptions StatusOperation Settings Headings Descriptions Basic Select Phone Status Phone StatusPhone Status via IP Phone UI Finding Your Phone’s IP Address Scroll to IP&MAC Addresses and press Select Phone Status via the Aastra Web UI SIP Account Status SIP Account Status Where Example Backup Registrar Line SIP Account Status Used?Status Description Condition Configuration Method Valid Values Default Value Customizing Your PhoneRing Tones and Tone Sets Ring Tones Configuring Ring Tones and Tone Sets Ring Tone SetsSelect Preferences Select Ring Tone Click on Basic Settings-Preferences-Ring Tones Press Done Select Tone Set Select Contrast Level Setting Contrast LevelContrast Level Setting the Backlight BacklightSelect Backlight Off If you selected Auto, press the Advanced softkey Select Preferences Select Live Dialpad Live DialpadEnabling/Disabling Live Dialpad Audio Mode Set Audio Headset Mic Volume Setting Audio Mode and Headset Mic VolumeSelect Preferences Select Set Audio Select Audio Mode Headset Speaker/Headset Headset/Speaker Select Headset Mic Volume Configuring Time and Date Time and DateSet Time and Time Format Select Preferences Select Time and Date Select Set Time Select Preferences Select Time and Date Select Time FormatSet Date and Date Format Select Date Format Set Time Zone Select Preferences Select Time and Date Select Time ZoneDaylight Savings Time Select Preferences Select Daylight Savings Min summertime 1h summertime Automatic Default Set Time ServersSelect Preferences Select Time and Date Select Time Server Select from Time Server 1, Time Server 2, or Time Server Click on Basic Settings-Preferences-Time and Date Setting Click to save your settings Language Specifying the Language to UseSelect Screen Language Français French Click on Basic Settings-Preferences-Language Settings Language Input Keypad Input Alphabet Tables EnglishFrench Key Uppercase Characters Lowercase Characters Spanish German Example Configuring Language Input Using the IP Phone UIItalian Click on Basic Settings- Preferences-Language Settings Select Input Language Latin 2 Character Set User Password Setting a User PasswordSelect User Password and press Select If you change the password Then you need to Click on Operation-User Password Resetting a User Password Reset a User Password Select Restart Phone Click on Operation-ResetRestarting your phone Phone Lock Locking/Unlocking a PhoneLock the Phone Unlock the Phone Click on Operation-Phone Lock Lock the Phone? field, click Defining an Emergency Dial Plan Emergency Description Number Define an Emergency Dial Plan 911110 Line Keys and Softkeys Multiple Line and Call Appearances Softkeys Key Function Description None SpeeddialDo Not Disturb Busy Lamp Field BLF Services Key Function Description Speeddial/ConfDirectory Callers List State Description Softkey Type Default StatesState-Based Softkeys Bottom Keys only Key Display Behavior Label LAB Sat Jan 1 1218am Line Key Softkey Line/Call Appearance Lights Line Keys and Softkeys Configuring a Line Key Softkeys Expansion Module Keys Speeddial Key Speeddial PrefixKey Line=2 Enter Name Enter Number Line Save Backspace ABC Cancel Enter Name Creating a Speeddial Using the Speed Dial Edit Option Select Speed Dial Edit and press Select Line Keys and Softkeys Softkeys Click on Operation-Keypad Speeddial Editing Speeddial Keys Select Preferences Select Speed Dial Edit Edit the speeddial information as applicable and press Save Editing a Speeddial on a Softkey or Expansion Module Key Click on Operation-Keypad Speeddial Configuring a DND Key Do not Disturb DND Key Softkeys Busy Lamp Field BLF Key Configuring a BLF Key Global Through Click to save your changes Configuring a BLF List Key BLF List Key Through Expansion Module Keys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key ACD LED Table Using the ACD Feature on your IP PhoneUsing the ACD Key User ID and Password prompts displays Unavailable Log Out Line Keys and Softkeys Softkeys Expansion Module Keys Configuring Group Call Pickup GCP Key for Sylantro Servers Using Group Call Pickup GCP Using Directed Call Pickup/Group Call PickupUsing Directed Call Pickup DCP Select an extension Press the Pickup Key to answer the call 100 Model 6757i IP Phone User Guide Services Key Top and Bottom keys are softkeysXML Key Configuring XML Services Model 6757i IP Phone User Guide 101 102 Model 6757i IP Phone User Guide Configuring an XML Key Model 6757i IP Phone User Guide 103 104 Model 6757i IP Phone User Guide Accessing the XML Service From the Services MenuServices Key Model 6757i IP Phone User Guide 105 106 Model 6757i IP Phone User Guide Configuring a WebApps KeyWebApps Key To use the WebApps key Using the WebApps KeyModel 6757i IP Phone User Guide 107 108 Model 6757i IP Phone User Guide Configuring a Flash KeyFlash Key Model 6757i IP Phone User Guide 109 110 Model 6757i IP Phone User Guide Configuring a Sprecode KeySprecode Key Model 6757i IP Phone User Guide 111 112 Model 6757i IP Phone User Guide Park/Pickup Static ConfigurationPark/Pickup Keys Server Park Values Pickup Values Park/Pickup Call Server Configuration ValuesModel 6757i IP Phone User Guide 113 114 Model 6757i IP Phone User Guide Configuring Park /Pickup using Static ConfigurationClick on Basic Settings-Preferences-General Park/Pickup Key Configuration Key Configuration Using the Aastra Web UIConfiguring Park/Pickup using Key Configuration Model 6757i IP Phone User Guide 115 116 Model 6757i IP Phone User Guide Park a Call Using the Park Call/Pickup Parked Call FeatureModel 6757i IP Phone User Guide 117 118 Model 6757i IP Phone User Guide Pickup a Parked Call Configuring a Last Call Return Key Last Call Return lcr Key Sylantro Servers onlyModel 6757i IP Phone User Guide 119 How it works 120 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 121 Configuring a Call Forward KeyCall Forward Key 122 Model 6757i IP Phone User Guide BLF/Xfer Key Requirements and Functionality BLF/XferModel 6757i IP Phone User Guide 123 Configuring a BLF/Xfer Key 124 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 125 Speeddial/Xfer Key Requirements and Functionality Speeddial/Xfer126 Model 6757i IP Phone User Guide Configuring a Speeddial/Xfer Key Model 6757i IP Phone User Guide 127 128 Model 6757i IP Phone User Guide Speeddial/Conf Model 6757i IP Phone User Guide 129 Configuring a Speeddial/Conf Key 130 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 131 Services Key 132 Model 6757i IP Phone User Guide Configuring a Services Key Model 6757i IP Phone User Guide 133 134 Model 6757i IP Phone User Guide Configuring a Directory Key Directory KeyModel 6757i IP Phone User Guide 135 Directory Key 136 Model 6757i IP Phone User Guide Configuring a Callers List Key Callers List KeyModel 6757i IP Phone User Guide 137 Callers List Key 138 Model 6757i IP Phone User Guide Intercom Key Intercom KeyModel 6757i IP Phone User Guide 139 Configuring an Intercom Key 140 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 141 142 Model 6757i IP Phone User Guide Configuring a Phone Lock KeyPhone Lock Key Using the Lock/Unlock Key on the IP Phone Model 6757i IP Phone User Guide 143 144 Model 6757i IP Phone User Guide Configuring a Paging KeyPaging Key Sends the RTP Stream Model 6757i IP Phone User Guide 145 Using the Paging Key 146 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 147 Configuring a None KeyNone Key 148 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 149 Configuring an Empty KeyEmpty Key 150 Model 6757i IP Phone User Guide Deleting a Key Model 6757i IP Phone User Guide 151 152 Model 6757i IP Phone User Guide Making CallsDialing a Number Using Handsfree Speakerphone Model 6757i IP Phone User Guide 153 Using a Headset Advanced Volume Controls for the Headset MicTo change this volume To Make and Receive Calls Using a Headset Using Intercom Using the Icom KeyIncoming Intercom Features Aastra Web UI Description Model 6757i IP Phone User Guide 155 Incoming Intercom Features Description Aastra Web UI 156 Model 6757i IP Phone User Guide Accessing the Redial List RedialModel 6757i IP Phone User Guide 157 Deleting from the Redial List Mute 158 Model 6757i IP Phone User Guide Receiving Calls Answering an Incoming CallModel 6757i IP Phone User Guide 159 To answer the call Sending an Incoming Call to Voicemail 160 Model 6757i IP Phone User Guide Handling Calls Placing a Call on HoldModel 6757i IP Phone User Guide 161 To place a call on hold When on Hold 162 Model 6757i IP Phone User GuideAutomatic Hold Retrieving a Held Call Screen that displays when handset is lifted Transferring CallsModel 6757i IP Phone User Guide 163 Blind Transfer To transfer a call to another extension Transfer Key when handset is lifted164 Model 6757i IP Phone User Guide Local Conferencing Conferencing CallsModel 6757i IP Phone User Guide 165 Conference Key Using Local Conferencing166 Model 6757i IP Phone User Guide Centralized Conferencing for Sylantro and Broadsoft Servers Model 6757i IP Phone User Guide 167Joining Two Active Calls in a Single Conference Using Centralized Conferencing 168 Model 6757i IP Phone User Guide Setting Up Multiple Conferences for Sylantro Server only Model 6757i IP Phone User Guide 169 Joining Additional Parties to Active Conferences Ending Calls170 Model 6757i IP Phone User Guide Accessing Your Directory Managing CallsDirectory List Model 6757i IP Phone User Guide 171 Managing the Directory List Sorting Entries and Quick Search Feature172 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 173 Adding New Entries to the Directory ListScreen Directory List Limitations 174 Model 6757i IP Phone User Guide Editing Entries in the Directory List Model 6757i IP Phone User Guide 175 Scrolling Multiple Screens Per Entry 176 Model 6757i IP Phone User Guide Arranging Multiple Screens Model 6757i IP Phone User Guide 177 Deleting Entries from the Directory List 178 Model 6757i IP Phone User Guide Saving Entries to the Directory List Directory Key Redial List Key Model 6757i IP Phone User Guide 179Directory Key Callers List Key 180 Model 6757i IP Phone User Guide Downloading the Directory List to Your PC Click on Operation-Directory Model 6757i IP Phone User Guide 181Download the Directory List Callers List 182 Model 6757i IP Phone User GuideCaller’s List Screen Display Display Item Description Callers List Key Handsfree Button Access the Callers ListModel 6757i IP Phone User Guide 183 184 Model 6757i IP Phone User Guide Edit Entries in the Callers List Model 6757i IP Phone User Guide 185 Delete Entries from the Callers List Download the Callers List 186 Model 6757i IP Phone User GuideDownload the Callers List to Your PC Model 6757i IP Phone User Guide 187 Account Configuration DND and Call ForwardingDND Account-Based Configuration Configuring DND 188 Model 6757i IP Phone User Guide Configuring DND Using the Aastra Web UI Model 6757i IP Phone User Guide 189 190 Model 6757i IP Phone User Guide Click on Basic Settings-Account ConfigurationUsing DND Modes via the IP Phone UI Model 6757i IP Phone User Guide 191 DND in Account ModeDND in Phone Mode Default DND in Custom Mode 192 Model 6757i IP Phone User Guide Call Forward Account-Based Configuration Model 6757i IP Phone User Guide 193Page Configuring Cfwd Using the Aastra Web UI Model 6757i IP Phone User Guide 195 196 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 197 198 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 199 Using Cfwd via the IP Phone UICfwd in Account Mode Cfwd Disabled 200 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 201 Change the State Change the Number Change the No. Rings Cfwd in Phone Mode 202 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 203 Calls 204 Model 6757i IP Phone User Guide Cfwd in Custom Mode Model 6757i IP Phone User Guide 205 206 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 207 Number 208 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 209 Missed Calls IndicatorAccessing and Clearing Missed Calls 210 Model 6757i IP Phone User Guide Using VoicemailVoicemail Additional Features Configuring Suppression of Dtmf PlaybackStar Codes Suppress Dtmf Playback Click on Basic Settings-Preferences 212 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 213 Configuring Display of Dtmf DigitsDisplay Dtmf Digits 214 Model 6757i IP Phone User Guide Enabling/Disabling Call Waiting Enable/Disable Call WaitingModel 6757i IP Phone User Guide 215 216 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 217 Configuring Call Waiting TonePlay Call Waiting Tone 218 Model 6757i IP Phone User Guide Configuring Stuttered Dial ToneStuttered Dial Tone Model 6757i IP Phone User Guide 219 Configuring XML Beep SupportXML Beep Support 220 Model 6757i IP Phone User Guide Status Scroll DelayConfiguring Status Scroll Delay Incoming Call Interrupts Dialing Model 6757i IP Phone User Guide 221Transfer/Conference Call Behavior Intercom Behavior Configuring Incoming Call Interrupts Dialing 222 Model 6757i IP Phone User Guide Switch UI Focus to Ringing Line Model 6757i IP Phone User Guide 223 224 Model 6757i IP Phone User Guide Preferred Line and Preferred Line TimeoutPhone Feature Preferred Line Behavior Model 6757i IP Phone User Guide 225 226 Model 6757i IP Phone User Guide Goodbye Key Cancels Incoming CallsConfiguring Goodbye Key to Cancel Incoming Calls Model 6757i IP Phone User Guide 227 Using the Goodbye Key to Cancel Incoming Calls FeatureGoodbye Key Cancels Incoming Call is 228 Model 6757i IP Phone User Guide Configuring UPnP Mapping LinesUPnP Mapping Lines for remote phones Model 6757i IP Phone User Guide 229 230 Model 6757i IP Phone User Guide Message Waiting IndicatorConfiguring Message Waiting Indicator Incoming Intercom Call Features Model 6757i IP Phone User Guide 231Incoming Intercom Microphone Mute Allow Barge 232 Model 6757i IP Phone User GuideAuto-Answer/Play Warning Tone Configuring Incoming Intercom Settings Model 6757i IP Phone User Guide 233 Using Redial Key for Last Number Redial 234 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 235 Group RTP Paging receives RTP streams 236 Model 6757i IP Phone User Guide Configuring Group RTP PagingGroup Paging RTP Settings Configuring Lldp Elin Model 6757i IP Phone User Guide 237 Available Features Enabled by Administrators Outgoing Intercom CallsMissed Call Summary Subscription 238 Model 6757i IP Phone User Guide Customizable Callers List Key and Services Key Autodial Hotline and WarmlineCentralized Conferencing Model 6757i IP Phone User Guide 239 240 Model 6757i IP Phone User Guide Answer and Ignore Softkeys for XML ApplicationsXML Softkey for Special Characters in XML Applications Using the Keypad During Active XML Applications Playing a WAV File On Your PhoneModel 6757i IP Phone User Guide 241 IP Phone UI Screen During WAV Streaming Options Key Key Redirection242 Model 6757i IP Phone User Guide XML Applications and Off-Hook Interaction XML Override for a Locked PhoneRTP Recording and Simultaneous Playing Model 6757i IP Phone User Guide 243 244 Model 6757i IP Phone User Guide Hold Feature Enhancement for Broadsoft ServersIP Phone UI when Broadsoft CMS is Enabled Model M670i and M675i Expansion Modules Model 6757i IP Phone User Guide 245Model M670i Model M675i 246 Model 6757i IP Phone User Guide Expansion Module keys support the following functions Using the Expansion Modules Model 6757i IP Phone User Guide 247M670i Expansion Module M675i Expansion Module 2 Screen 248 Model 6757i IP Phone User Guide1 Screen Model 6757i IP Phone User Guide 249 Press-and-Hold to Create a Speeddial Key Troubleshooting Solutions 250 Model 6757i IP Phone User Guide What are services, and how do I use them? Why does my phone display the No Service message?How do I change my user password? Model 6757i IP Phone User Guide 251 Why does my phone display Bad Encrypted Config? 252 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 253 How do I restart the IP phone? 254 Model 6757i IP Phone User Guide How do I lock my phone? Model 6757i IP Phone User Guide 255 Page Limited Warranty Warranty Repair ServicesModel 6757i IP Phone User Guide 257 Exclusions After Warranty Service 258 Model 6757i IP Phone User Guide Time Zone Name Time Zone Code Appendix a Time Zone CodesTime Zone Name/Time Zone Code Table NST Time SGT Index Numerics Index-2 Model 6757i IP Phone User Guide Index-3 Index-4 Model 6757i IP Phone User Guide