Aastra Telecom 6757I specs

Line Keys and Softkeys

Configuring an Automatic Call Distribution (ACD) Key

Aastra Web UI

Use the following procedure to configure ACD on the 6757i IP Phone. The procedure shows the softkey screens as an example.

1.Click on Operation->Softkeys and XML. or

Click on Operation->Expansion Module <N>.

Softkeys

2.Select from “Key 1” through “Key 10” on the Top keys. or

Select from "Key 1" through "Key 20" on the Bottom keys.

3.In the "Type" field, select "Auto call distribution".

4.In the "Label" field, enter a label to apply to this ACD key.

5.In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1 through 9.

6.(Bottom Softkeys) In the state fields, check (enable) or uncheck (disable) the “idle” state for this softkey.

90	Model 6757i IP Phone User Guide

Image 98

Aastra Telecom 6757I manual Configuring an Automatic Call Distribution ACD Key

Contents

6757i IP Phone Page Software License Agreement IiiPage Table of Contents State-Based Softkeys Bottom Keys only Line Key Defining an Emergency Dial PlanMultiple Line and Call Appearances Dialing a Number 152 Managing Calls 171 Vii Using the Expansion Modules 247 Viii Model 6757i IP Phone User Guide About this GuideDocumentation Requirements Phone FeaturesIntroduction Installation and Setup Getting Started Plugging in and Starting the Phone Updating Configuration SIP Network Connected/Network Disconnected Idle Screen Idle Screen Idle Screen With Softkeys ConfiguredReference Idle Screen with Voicemail Messages Screen Display After Picking Up the Handset Idle Screen After Handset Pickup Keys Key Description IP Phone Keys and Key DescriptionsKey Descriptions IP Phone Keys and Key Descriptions IP Phone Keys and Key Descriptions Option Number Methods for Customizing Your PhonePhone Options via the IP Phone UI Call Forward Simplified Options Menu Using the IP Phone UI References Using the Aastra Web UI Phone Options via the Aastra Web UI Methods for Customizing Your Phone Available Functions for Softkeys Headings Descriptions StatusOperation Settings Headings Descriptions Basic Select Phone Status Phone StatusPhone Status via IP Phone UI Finding Your Phone’s IP Address Scroll to IP&MAC Addresses and press Select Phone Status via the Aastra Web UI SIP Account Status SIP Account Status Where Example Backup Registrar Line SIP Account Status Used?Status Description Condition Ring Tones and Tone Sets Configuration Method Valid Values Default ValueCustomizing Your Phone Ring Tones Select Preferences Configuring Ring Tones and Tone SetsRing Tone Sets Select Ring Tone Click on Basic Settings-Preferences-Ring Tones Press Done Select Tone Set Select Contrast Level Setting Contrast LevelContrast Level Select Backlight Setting the BacklightBacklight Off If you selected Auto, press the Advanced softkey Select Preferences Select Live Dialpad Live DialpadEnabling/Disabling Live Dialpad Audio Mode Set Audio Select Preferences Select Set Audio Select Audio Mode Headset Mic VolumeSetting Audio Mode and Headset Mic Volume Headset Speaker/Headset Headset/Speaker Select Headset Mic Volume Set Time and Time Format Configuring Time and DateTime and Date Select Preferences Select Time and Date Select Set Time Select Preferences Select Time and Date Select Time FormatSet Date and Date Format Select Date Format Daylight Savings Time Set Time ZoneSelect Preferences Select Time and Date Select Time Zone Select Preferences Select Daylight Savings Select Preferences Select Time and Date Select Time Server Min summertime 1h summertime Automatic DefaultSet Time Servers Select from Time Server 1, Time Server 2, or Time Server Click on Basic Settings-Preferences-Time and Date Setting Click to save your settings Select Screen Language LanguageSpecifying the Language to Use Français French Click on Basic Settings-Preferences-Language Settings French Language InputKeypad Input Alphabet Tables English Key Uppercase Characters Lowercase Characters Spanish German Example Configuring Language Input Using the IP Phone UIItalian Click on Basic Settings- Preferences-Language Settings Select Input Language Latin 2 Character Set Select User Password and press Select User PasswordSetting a User Password If you change the password Then you need to Click on Operation-User Password Resetting a User Password Reset a User Password Select Restart Phone Click on Operation-ResetRestarting your phone Lock the Phone Phone LockLocking/Unlocking a Phone Unlock the Phone Click on Operation-Phone Lock Lock the Phone? field, click Defining an Emergency Dial Plan Emergency Description Number Define an Emergency Dial Plan 911110 Line Keys and Softkeys Multiple Line and Call Appearances Softkeys Do Not Disturb Key Function Description NoneSpeeddial Busy Lamp Field BLF Directory ServicesKey Function Description Speeddial/Conf Callers List State Description Softkey Type Default StatesState-Based Softkeys Bottom Keys only Key Display Behavior Label LAB Sat Jan 1 1218am Line Key Softkey Line/Call Appearance Lights Line Keys and Softkeys Configuring a Line Key Softkeys Expansion Module Keys Key Speeddial KeySpeeddial Prefix Line=2 Enter Name Enter Number Line Save Backspace ABC Cancel Enter Name Creating a Speeddial Using the Speed Dial Edit Option Select Speed Dial Edit and press Select Line Keys and Softkeys Softkeys Click on Operation-Keypad Speeddial Editing Speeddial Keys Select Preferences Select Speed Dial Edit Edit the speeddial information as applicable and press Save Editing a Speeddial on a Softkey or Expansion Module Key Click on Operation-Keypad Speeddial Configuring a DND Key Do not Disturb DND Key Softkeys Busy Lamp Field BLF Key Configuring a BLF Key Global Through Click to save your changes Configuring a BLF List Key BLF List Key Through Expansion Module Keys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key ACD LED Table Using the ACD Feature on your IP PhoneUsing the ACD Key User ID and Password prompts displays Unavailable Log Out Line Keys and Softkeys Softkeys Expansion Module Keys Configuring Group Call Pickup GCP Key for Sylantro Servers Using Group Call Pickup GCP Using Directed Call Pickup/Group Call PickupUsing Directed Call Pickup DCP Select an extension Press the Pickup Key to answer the call 100 Model 6757i IP Phone User Guide Services Key Top and Bottom keys are softkeysXML Key Configuring XML Services Model 6757i IP Phone User Guide 101 102 Model 6757i IP Phone User Guide Configuring an XML Key Model 6757i IP Phone User Guide 103 104 Model 6757i IP Phone User Guide Services Key Accessing the XML ServiceFrom the Services Menu Model 6757i IP Phone User Guide 105 106 Model 6757i IP Phone User Guide Configuring a WebApps KeyWebApps Key To use the WebApps key Using the WebApps KeyModel 6757i IP Phone User Guide 107 108 Model 6757i IP Phone User Guide Configuring a Flash KeyFlash Key Model 6757i IP Phone User Guide 109 110 Model 6757i IP Phone User Guide Configuring a Sprecode KeySprecode Key Model 6757i IP Phone User Guide 111 112 Model 6757i IP Phone User Guide Park/Pickup Static ConfigurationPark/Pickup Keys Server Park Values Pickup Values Park/Pickup Call Server Configuration ValuesModel 6757i IP Phone User Guide 113 114 Model 6757i IP Phone User Guide Configuring Park /Pickup using Static ConfigurationClick on Basic Settings-Preferences-General Configuring Park/Pickup using Key Configuration Park/Pickup Key ConfigurationKey Configuration Using the Aastra Web UI Model 6757i IP Phone User Guide 115 116 Model 6757i IP Phone User Guide Park a Call Using the Park Call/Pickup Parked Call FeatureModel 6757i IP Phone User Guide 117 118 Model 6757i IP Phone User Guide Pickup a Parked Call Model 6757i IP Phone User Guide 119 Configuring a Last Call Return KeyLast Call Return lcr Key Sylantro Servers only How it works 120 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 121 Configuring a Call Forward KeyCall Forward Key 122 Model 6757i IP Phone User Guide BLF/Xfer Key Requirements and Functionality BLF/XferModel 6757i IP Phone User Guide 123 Configuring a BLF/Xfer Key 124 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 125 Speeddial/Xfer Key Requirements and Functionality Speeddial/Xfer126 Model 6757i IP Phone User Guide Configuring a Speeddial/Xfer Key Model 6757i IP Phone User Guide 127 128 Model 6757i IP Phone User Guide Speeddial/Conf Model 6757i IP Phone User Guide 129 Configuring a Speeddial/Conf Key 130 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 131 Services Key 132 Model 6757i IP Phone User Guide Configuring a Services Key Model 6757i IP Phone User Guide 133 134 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 135 Configuring a Directory KeyDirectory Key Directory Key 136 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 137 Configuring a Callers List KeyCallers List Key Callers List Key 138 Model 6757i IP Phone User Guide Intercom Key Intercom KeyModel 6757i IP Phone User Guide 139 Configuring an Intercom Key 140 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 141 142 Model 6757i IP Phone User Guide Configuring a Phone Lock KeyPhone Lock Key Using the Lock/Unlock Key on the IP Phone Model 6757i IP Phone User Guide 143 144 Model 6757i IP Phone User Guide Configuring a Paging KeyPaging Key Sends the RTP Stream Model 6757i IP Phone User Guide 145 Using the Paging Key 146 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 147 Configuring a None KeyNone Key 148 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 149 Configuring an Empty KeyEmpty Key 150 Model 6757i IP Phone User Guide Deleting a Key Model 6757i IP Phone User Guide 151 152 Model 6757i IP Phone User Guide Making CallsDialing a Number Using Handsfree Speakerphone Model 6757i IP Phone User Guide 153 To change this volume Using a HeadsetAdvanced Volume Controls for the Headset Mic To Make and Receive Calls Using a Headset Incoming Intercom Features Aastra Web UI Description Using IntercomUsing the Icom Key Model 6757i IP Phone User Guide 155 Incoming Intercom Features Description Aastra Web UI 156 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 157 Accessing the Redial ListRedial Deleting from the Redial List Mute 158 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 159 Receiving CallsAnswering an Incoming Call To answer the call Sending an Incoming Call to Voicemail 160 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 161 Handling CallsPlacing a Call on Hold To place a call on hold Automatic Hold When on Hold162 Model 6757i IP Phone User Guide Retrieving a Held Call Model 6757i IP Phone User Guide 163 Screen that displays when handset is liftedTransferring Calls Blind Transfer To transfer a call to another extension Transfer Key when handset is lifted164 Model 6757i IP Phone User Guide Local Conferencing Conferencing CallsModel 6757i IP Phone User Guide 165 Conference Key Using Local Conferencing166 Model 6757i IP Phone User Guide Centralized Conferencing for Sylantro and Broadsoft Servers Model 6757i IP Phone User Guide 167Joining Two Active Calls in a Single Conference Using Centralized Conferencing 168 Model 6757i IP Phone User Guide Setting Up Multiple Conferences for Sylantro Server only Model 6757i IP Phone User Guide 169 Joining Additional Parties to Active Conferences Ending Calls170 Model 6757i IP Phone User Guide Directory List Accessing Your DirectoryManaging Calls Model 6757i IP Phone User Guide 171 Managing the Directory List Sorting Entries and Quick Search Feature172 Model 6757i IP Phone User Guide Screen Model 6757i IP Phone User Guide 173Adding New Entries to the Directory List Directory List Limitations 174 Model 6757i IP Phone User Guide Editing Entries in the Directory List Model 6757i IP Phone User Guide 175 Scrolling Multiple Screens Per Entry 176 Model 6757i IP Phone User Guide Arranging Multiple Screens Model 6757i IP Phone User Guide 177 Deleting Entries from the Directory List 178 Model 6757i IP Phone User Guide Saving Entries to the Directory List Directory Key Redial List Key Model 6757i IP Phone User Guide 179Directory Key Callers List Key 180 Model 6757i IP Phone User Guide Downloading the Directory List to Your PC Click on Operation-Directory Model 6757i IP Phone User Guide 181Download the Directory List Caller’s List Screen Display Callers List182 Model 6757i IP Phone User Guide Display Item Description Callers List Key Handsfree Button Access the Callers ListModel 6757i IP Phone User Guide 183 184 Model 6757i IP Phone User Guide Edit Entries in the Callers List Model 6757i IP Phone User Guide 185 Delete Entries from the Callers List Download the Callers List 186 Model 6757i IP Phone User GuideDownload the Callers List to Your PC Model 6757i IP Phone User Guide 187 Account Configuration DND and Call ForwardingDND Account-Based Configuration Configuring DND 188 Model 6757i IP Phone User Guide Configuring DND Using the Aastra Web UI Model 6757i IP Phone User Guide 189 190 Model 6757i IP Phone User Guide Click on Basic Settings-Account ConfigurationUsing DND Modes via the IP Phone UI Model 6757i IP Phone User Guide 191 DND in Account ModeDND in Phone Mode Default DND in Custom Mode 192 Model 6757i IP Phone User Guide Call Forward Account-Based Configuration Model 6757i IP Phone User Guide 193Page Configuring Cfwd Using the Aastra Web UI Model 6757i IP Phone User Guide 195 196 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 197 198 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 199 Using Cfwd via the IP Phone UICfwd in Account Mode Cfwd Disabled 200 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 201 Change the State Change the Number Change the No. Rings Cfwd in Phone Mode 202 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 203 Calls 204 Model 6757i IP Phone User Guide Cfwd in Custom Mode Model 6757i IP Phone User Guide 205 206 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 207 Number 208 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 209 Missed Calls IndicatorAccessing and Clearing Missed Calls 210 Model 6757i IP Phone User Guide Using VoicemailVoicemail Star Codes Additional FeaturesConfiguring Suppression of Dtmf Playback Suppress Dtmf Playback Click on Basic Settings-Preferences 212 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 213 Configuring Display of Dtmf DigitsDisplay Dtmf Digits 214 Model 6757i IP Phone User Guide Enabling/Disabling Call Waiting Enable/Disable Call WaitingModel 6757i IP Phone User Guide 215 216 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 217 Configuring Call Waiting TonePlay Call Waiting Tone 218 Model 6757i IP Phone User Guide Configuring Stuttered Dial ToneStuttered Dial Tone Model 6757i IP Phone User Guide 219 Configuring XML Beep SupportXML Beep Support 220 Model 6757i IP Phone User Guide Status Scroll DelayConfiguring Status Scroll Delay Transfer/Conference Call Behavior Incoming Call Interrupts DialingModel 6757i IP Phone User Guide 221 Intercom Behavior Configuring Incoming Call Interrupts Dialing 222 Model 6757i IP Phone User Guide Switch UI Focus to Ringing Line Model 6757i IP Phone User Guide 223 224 Model 6757i IP Phone User Guide Preferred Line and Preferred Line TimeoutPhone Feature Preferred Line Behavior Model 6757i IP Phone User Guide 225 226 Model 6757i IP Phone User Guide Goodbye Key Cancels Incoming CallsConfiguring Goodbye Key to Cancel Incoming Calls Model 6757i IP Phone User Guide 227 Using the Goodbye Key to Cancel Incoming Calls FeatureGoodbye Key Cancels Incoming Call is 228 Model 6757i IP Phone User Guide Configuring UPnP Mapping LinesUPnP Mapping Lines for remote phones Model 6757i IP Phone User Guide 229 230 Model 6757i IP Phone User Guide Message Waiting IndicatorConfiguring Message Waiting Indicator Incoming Intercom Incoming Intercom Call FeaturesModel 6757i IP Phone User Guide 231 Microphone Mute Allow Barge 232 Model 6757i IP Phone User GuideAuto-Answer/Play Warning Tone Configuring Incoming Intercom Settings Model 6757i IP Phone User Guide 233 Using Redial Key for Last Number Redial 234 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 235 Group RTP Paging receives RTP streams 236 Model 6757i IP Phone User Guide Configuring Group RTP PagingGroup Paging RTP Settings Configuring Lldp Elin Model 6757i IP Phone User Guide 237 Missed Call Summary Subscription Available Features Enabled by AdministratorsOutgoing Intercom Calls 238 Model 6757i IP Phone User Guide Centralized Conferencing Customizable Callers List Key and Services KeyAutodial Hotline and Warmline Model 6757i IP Phone User Guide 239 240 Model 6757i IP Phone User Guide Answer and Ignore Softkeys for XML ApplicationsXML Softkey for Special Characters in XML Applications Model 6757i IP Phone User Guide 241 Using the Keypad During Active XML ApplicationsPlaying a WAV File On Your Phone IP Phone UI Screen During WAV Streaming Options Key Key Redirection242 Model 6757i IP Phone User Guide RTP Recording and Simultaneous Playing XML Applications and Off-Hook InteractionXML Override for a Locked Phone Model 6757i IP Phone User Guide 243 244 Model 6757i IP Phone User Guide Hold Feature Enhancement for Broadsoft ServersIP Phone UI when Broadsoft CMS is Enabled Model M670i Model M670i and M675i Expansion ModulesModel 6757i IP Phone User Guide 245 Model M675i 246 Model 6757i IP Phone User Guide Expansion Module keys support the following functions M670i Expansion Module Using the Expansion ModulesModel 6757i IP Phone User Guide 247 M675i Expansion Module 2 Screen 248 Model 6757i IP Phone User Guide1 Screen Model 6757i IP Phone User Guide 249 Press-and-Hold to Create a Speeddial Key Troubleshooting Solutions 250 Model 6757i IP Phone User Guide How do I change my user password? What are services, and how do I use them?Why does my phone display the No Service message? Model 6757i IP Phone User Guide 251 Why does my phone display Bad Encrypted Config? 252 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 253 How do I restart the IP phone? 254 Model 6757i IP Phone User Guide How do I lock my phone? Model 6757i IP Phone User Guide 255 Page Model 6757i IP Phone User Guide 257 Limited WarrantyWarranty Repair Services Exclusions After Warranty Service 258 Model 6757i IP Phone User Guide Time Zone Name Time Zone Code Appendix a Time Zone CodesTime Zone Name/Time Zone Code Table NST Time SGT Index Numerics Index-2 Model 6757i IP Phone User Guide Index-3 Index-4 Model 6757i IP Phone User Guide