Aastra Telecom 6863i manual

Aastra Model 6863i SIP IP Phone

User Guide

Release 3.3.1 SP3

41-001522-00 REV00 – 04.2014

Contents

Main Software License Agreement Content Software License Agreement Welcome IP Phone Keys Getting Started Methods for Customizing Your Phone Line Keys and Programmable Keys Making Calls Receiving Calls Handling Calls Managing Calls Additional Features Troubleshooting Solutions Limited Warranty Page Welco me About This Guide Documentation Phone Features Welcome Requirements Installation and Setup IP Phone Keys IP Phone Keys 4 Key Description IP Phone Keys Keypad Key s Getting Started Plugging in and Starting the Phone Getting Started Idle Screens Getting Started Incomplete Configuration No Service Methods for Customizing Your Phone Phone Options via the IP Phone UI Simplified Options List Using the IP Phone UI Phone Options via the Aastra Web UI Using the Aastra Web UI 12 Phone Status Phone Status via IP Phone UI Finding Your Phones IP Address Phone Status via the Aastra Web UI 16 SIP Account Status Customizing Your Phone Ring Tones and Tone Sets Ring Tones Configuring Ring Tones and Tone Sets For global configuration Display Contrast Level Live Dialpad* Enabling/Disabling Live Dialpad Set Audio Configuring Time and Time Format Audio Mode Time and Date 22 Configuring Date and Date Format Configuring the Time Zone Configuring Daylight Savings Time Configuring Time Servers 24 Language Specifying the Language to Use Page Input Language 28 Spanish Italian German Portuguese Russian Nordic 30 Latin 2 Character Set User Password 32 Setting a User Password Resetting a User Password Restarting Your Phone Phone Lock Locking/Unlocking a Phone Emergency Dial Plan Defining an Emergency Dial Plan Line Keys and Programmable Keys Multiple Line and Call Appearance Keys 38 Programmable Keys Creating a Speed Dial Key Speed Dial Prefix Press-and-Hold to Create a Speed Dial (applicable to programmable keys and keypad keys) Creating a Speed Dial Using the Speed Dial Edit Option 42 Creating a Speed Dial Using a Programmable Key in the Aastra Web UI Creating Speed Dial Key Using Keypad Speed Dial in the Aastra Web UI Editing Speed Dial Keys Editing a Speed Dial on a Programmable Key Editing a Speed Dial Using Keypad Speed Dial in the Aastra Web UI Do Not Disturb (DND) Key Configuring a DND Key XML Key Configuring an XML Key Accessing the XMLApplication Flash Key Configuring a Flash Key Sprecode Key Configuring a Sprecode Key Park/Pickup Keys Configuring Park/Pickup Keys Using the Park Call/Pickup Parked Call Feature Last Call Return Key Configuring a Last Call Return Key Call Forward Key Configuring a Call Forward Speeddial/Xfer Speeddial/Xfer Key Requirements and Functionality Configuring a Speeddial/Xfer Key Speeddial/Conf Configuring a Speeddial/Conf Key Directory Key Configuring a Directory Key Callers List Key Configuring a Callers List Key Redial Key Configuring a Redial Key Conference Key Configuring a Conference Key Tran sfer Key Configuring a Transfer Key Intercom Key Configuring an Intercom Key Using the Icom Key Services Key Configuring a Services Key Using the Services Key Phone Lock Key Configuring a Phone Lock Key Paging Key Configuring a Paging Key Using the Paging Key Save Key Configuring a Save Key Configuring a Delete Key Delete Key None Key Setting a None Key Making Calls Dialing a Number Using Handsfree Speakerphone Making Calls Redial Accessing the Redial List Making Calls Deleting An Item from the Redial List Delete All Items from the Redial List Mute Receiving Calls Answering an Incoming Call Martha Gold Sending an Incoming Call to Voicemail Handling Calls Placing a Call on Hold When on Hold Automatic Hold Retrieving a Held Call Trans fer ring Call s Blind Transfer Consultive Transfer Direct Transfer Transferring Calls Transferring an Existing Call to Another Existing Call 74 Completing a Transfer to a Contact in Phone Directory Indication of Transferred Calls Conferencing Calls Local Conferencing Centralized Conferencing (for Sylantro and BroadSoft Call Managers) Page Ending a Conference and Transferring Remaining Parties Ending Calls Managing Calls Directory Accessing Your Directory Managing the Directory Adding a New Entry to the Directory Editing an Entry in the Directory Deleting an Entry in the Directory Delete All Entries in the Directory Saving Entries to the Directory Downloading the Directory to Your PC Page Callers List Accessing the Callers List Editing Entries in the Callers List Deleting An Entry in the Callers List Deleting All Entries in the Callers List Missed Calls Indicator Downloading the Callers List to Your PC Page DND and Call Forward DND Configuration Configuring a DND Key Configuring DND Using the Aastra Web UI Page Using DND Modes via the IP Phone UI Page Call Forward Configuration Configuring CFWD Using the Aastra Web UI 96 Using CFWD via the IP Phone UI 98 CFWD in Account Mode Page 100 CFWD in Phone Mode 102 Page 104 CFWD in Custom Mode Page 106 Additional Features Display DTMF Digits Configuring Display of DTMF Digits Play Call Waiting Tone Configuring Call Waiting Tone Stuttered Dial Tone Configuring Stuttered Dial Tone XML Beep Support Configuring XML Beep Support Status Scroll Delay Configuring Status Scroll Delay Switch UI Focus to Ringing Line Configuring Switch Focus to Ringing Line Using the Aastra Web UI Call Hold Reminder During Active Calls Configuring Call Hold Reminder During Active Calls Call Hold Reminder (on single hold) Configuring Call Hold Reminder Call Waiting Tone Period Configuring Call Waiting Tone Period Preferred Line and Preferred Line Timeout Configuring Preferred Line and Preferred Line Timeout Using the Aastra Web UI Goodbye Key Cancels Incoming Calls Configuring Goodbye Key to Cancel Incoming Calls Message Waiting Indicator Configuring Message Waiting Indicator Incoming Intercom Call Features Auto-Answer/Play Warning Tone Microphone Mute Allow Barge In Configuring Incoming Intercom Settings Group RTP Paging Configuring Group RTP Paging Shared Call Appearance (SCA) Call Bridging Star Codes Other Features Troubleshooting Solutions Limited Warranty Exclusions Warranty Repair Services After Warranty Service Limited Warranty (Australia Only) Repair Notice Exclusions Limited Warranty (Australia Only) Warranty Repair Services After Warranty Service Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone. Time Zone Name/Time Zone Code Table A-2 Page A-4 Index Index