Parking a Call, Picking Up a Parked Call | Aastra Telecom 6863i

Line Keys and Programmable Keys

Using the Park Call/Pickup Parked Call Feature

Use the following procedure on the IP phone to park a call and pick up a parked call.

Parking a Call

1.While on a live call, press the Park key.

2.Perform the following for your specific server:

Asterisk

Server announces the extension number where the call has been parked. Once the call is parked, press the key to complete parking.

BroadWorks

After you hear the greeting from the CallPark server, enter the extension where you want to park the call.

Sylantro

Enter the extension number where you want to park the call, followed by # key.

ININ

Enter the extension number where you want to park the call, followed by # key.

If the call is parked successfully, the response is either a greeting voice confirming that the call was parked, or a hang up occurs. The parked call party hears music on hold.

3.If the call fails, you can pick up the call (using the next procedure) and press the Park key again to retry Step 2.

Picking Up a Parked Call

1.Pick up the handset on the phone.

2.Enter the extension number where the call was parked.

3.Press the Pickup key.

If the call pick up is successful, you are connected with the parked call.

41-001522-00 REV00 – 04.2014

51

Image 57

Aastra Telecom 6863i manual Using the Park Call/Pickup Parked Call Feature, Parking a Call, Picking Up a Parked Call

Contents

Aastra Model 6863i SIP IP Phone Software License Agreement Content Content Content Content Documentation Phone Features WelcomeAbout This Guide Requirements Installation and Setup Key Panel IP Phone Keys KeyDescription Key Description Keypad Key Description Keypad Keys Plugging in and Starting the Phone Getting Started Getting Started Idle Screens No Service Incomplete Configuration Methods for Customizing Your Phone Phone Options via the IP Phone UIOption Number Option Simplified Options List Using the IP Phone UI Phone Options via the Aastra Web UI Using the Aastra Web UI Status Headings Descriptions Phone Status Phone Status via IP Phone UISelect Phone Status Finding Your Phone’s IP Address Phone Status via the Aastra Web UI Status Condition Description SIP Account Status Customizing Your Phone Configuration Method Valid Values Default ValueRing Tones and Tone Sets Ring Tones Ring Tone Sets Configuring Ring Tones and Tone SetsSelect Preferences Select Ring Tone Click on Basic Settings Preferences Ring Tones For global configuration Display Setting the Contrast LevelLive Dialpad Contrast Level Configuring Time and Time Format Audio ModeSet Audio Time and Date Configuring the Time Zone Configuring Date and Date FormatSelect Preferences Select Time and Date Select Set Date Select Date Format Configuring Daylight Savings Time Configuring Time ServersAutomatic Default Click on Basic Settings Preferences Time and Date Setting Specifying the Language to Use Language Select Screen Language Click on Basic Settings Preferences Language Settings Input Language Keypad Input Alphabet TablesKey Uppercase Characters Lowercase Characters Spanish Customizing Your Phone Select Preferences Select Language Select Input Language Configuring Language Input Using the IP Phone UI Latin 2 Character Set User Password Setting a User Password Select PasswordClick on Operation User Password Click on Operation Phone Lock Resetting a User Password Restarting Your Phone Click on Operation Reset Click RestartPhone Lock Select Restart Phone Select Phone Lock Locking/Unlocking a PhoneLock the Phone? field, click Lock Phone is locked Defining an Emergency Dial Plan Emergency Dial Plan911110 Emergency Number Description Multiple Line and Call Appearance Keys Line Keys and Programmable Keys Key Function Description Programmable Keys Speed Dial Prefix Creating a Speed Dial Key Press 4Save to save the speed dial key to the line specified Creating a Speed Dial Using the Speed Dial Edit Option Select Preferences Select Speed Dial EditPress SD button Click on Operation Keypad Speed Dial Click on Operation Programmable Keys Editing Speed Dial Keys Editing a Speed Dial on a Programmable Key Select the key configured for speed dial Do Not Disturb DND Key Configuring a DND Key XML Key Accessing the XMLApplication Configuring an XML Key Flash Key Configuring a Flash Key Sprecode Key Configuring a Sprecode Key Park/Pickup Keys Configuring Park/Pickup Keys Using the Park Call/Pickup Parked Call Feature Parking a CallPicking Up a Parked Call Last Call Return Key Configuring a Last Call Return Key Call Forward Key Configuring a Call Forward Configuring a Speeddial/Xfer Key Speeddial/XferSpeeddial/Xfer Key Requirements and Functionality Speeddial/Conf Configuring a Speeddial/Conf Key Directory Key Configuring a Directory Key Callers List Key Configuring a Callers List Key Redial Key Configuring a Redial Key Conference Key Configuring a Conference Key Transfer Key Configuring a Transfer Key Configuring an Intercom Key Using the Icom KeyIntercom Key Services Key Configuring a Services KeyUsing the Services Key Phone Lock Key Configuring a Phone Lock Key Paging Key Configuring a Paging Key Using the Paging Key Configuring a Delete Key Configuring a Save KeySave Key Delete Key None Key Setting a None Key Using Handsfree Speakerphone Making CallsDialing a Number Redial Accessing the Redial List Mute Deleting An Item from the Redial ListDelete All Items from the Redial List Receiving Calls Answering an Incoming CallSending an Incoming Call to Voicemail Handling Calls When on HoldPlacing a Call on Hold Automatic Hold Blind Transfer Transferring CallsConsultive Transfer Direct Transfer Transferring an Existing Call to Another Existing Call Completing a Transfer to a Contact in Phone Directory Indication of Transferred CallsTo Transfer a Call to a Contact in the Phone Directory Using Local Conferencing Conferencing CallsLocal Conferencing Creating a Conference Call by Joining Two Existing Calls Using Centralized Conferencing Joining Additional Parties to Active Conferences Ending a Conference and Transferring Remaining Parties Ending Calls Managing Calls Accessing Your DirectoryDirectory Managing the Directory Editing an Entry in the Directory Adding a New Entry to the Directory Delete All Entries in the Directory Deleting an Entry in the DirectorySaving Entries to the Directory Delete again to erase this item prompt displays Downloading the Directory to Your PC Saving from the Callers ListSaving from the Redial List Click on Operation Directory Downloading the Directory Callers List Accessing the Callers ListCallers List Icons IconDescription Editing Entries in the Callers List Deleting An Entry in the Callers ListDeleting All Entries in the Callers List Missed Calls Indicator Accessing and Clearing Missed CallsDownloading the Callers List to Your PC Download the Callers List DND and Call Forward DND Configuration Click on Basic Settings Preferences General Configuring DND Using the Aastra Web UI Click on Basic Settings Account Configuration DND in Account Mode Using DND Modes via the IP Phone UIDND in Phone Mode Default DND in Custom Mode DND Call Forward Configuration Configuring Cfwd Using the Aastra Web UI Click on Basic Settings Account Configuration Using Cfwd via the IP Phone UI Cfwd Disabled Cfwd in Account Mode Cfwd Number Screen 100 Cfwd in Phone Mode 102 103 Cfwd Mode All Off DoneChange All On Cfwd in Custom Mode 105 106 Additional Features Configuring Display of Dtmf DigitsDisplay Dtmf Digits Play Call Waiting Tone Configuring Call Waiting Tone Stuttered Dial Tone Configuring Stuttered Dial Tone XML Beep Support Configuring XML Beep Support Configuring Status Scroll Delay Status Scroll Delay Switch UI Focus to Ringing Line Call Hold Reminder During Active Calls Configuring Call Hold Reminder During Active Calls Call Hold Reminder on single hold Configuring Call Hold Reminder Call Waiting Tone Period Configuring Call Waiting Tone Period Phone Feature Preferred Line Behavior Preferred Line and Preferred Line Timeout 117 Configuring Goodbye Key to Cancel Incoming Calls Goodbye Key Cancels Incoming Calls Configuring Message Waiting Indicator Message Waiting Indicator Auto-Answer/Play Warning Tone Incoming Intercom Call FeaturesMicrophone Mute Allow Barge Configuring Incoming Intercom Settings Group RTP Paging Configuring Group RTP Paging Keys States and LED Behavior Shared Call Appearance SCA Call Bridging Star Codes Other FeaturesLine Keys and Idle Screens Line Key Phone Behavior Troubleshooting Solutions Warranty Repair Services Limited WarrantyAfter Warranty Service Exclusions Repair Notice Limited Warranty Australia Only Limited Warranty Australia Only Appendix a Time Zone Codes Time Zone Name/Time Zone Code TableTime Zone Name Time Zone Code Appendix a Time Zone Codes MUT AKS Numerics Index Index Disclaimer